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Clean but dated West Edmonton Mall hotel with theme rooms, suites, restaurant and lounge

Pros
  • Free amenities: Wi-Fi, parking, passes to Gold's Gym
  • Several reviewers described their rooms as clean and their beds as comfortable
  • Many guests found the location ideal for accessing mall attractions and restaurants
  • Staff were deemed helpful and accommodating by several guests
Cons
  • Many felt the hotel was old and tired and in need of a facelift
  • Many guests judged the rooms as overpriced
  • Several reviewers complained of noisy drunken neighbours
  • Some guests thought the theme rooms were tacky
Freebies
Free Wi-Fi
Free Parking
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Oct 29, 2015
Overview
The Fantasyland Hotel & Resort is connected to the West Edmonton Mall and therefore ideally located for guests wishing to access the mall's attractions, theatres, restaurants and stores.

This hotel is smoke free and features a variety of room types including theme rooms, suites and rooms geared to the business traveller. All units include free Wi-Fi, a 42" or 46" LCD HDTV with cable and pay-per-view movies, a coffeemaker, a mini-fridge, an iron and ironing board, a safe, a hair dryer and climate control. Rooms are furnished with 1 queen bed and 2 bunk beds; 1 queen, 1 futon and 2 bunk beds; 2 queen beds; 1 king bed; or 1 king and a day bed. Room extras include a double jacuzzi, a 4-person jacuzzi and extra seating of varying size.

Free parking is available on site. This hotel accepts a maximum of 2 pets under 25 lbs for a fee of $50 per night, per room.

L2 Grill restaurant is located on the 2nd floor and is open daily for breakfast and dinner and offers lunch on weekdays only, plus Sunday Brunch. L1 Lounge is located on the first level. Room service is also available.

Amenities at this property include venues within the West Edmonton Mall complex, such as the waterpark, indoor amusement park, indoor theme park, ice skating rink, sea lion aquarium, and other entertainment venues. Also, within the hotel is an ATM, a convenience store, and banquet and conference space. The hotel also provides free passes to Gold's Gym and dry cleaning services.

This hotel is about a 27-minute drive from downtown Edmonton, which features the Art Gallery of Alberta and Shaw Conference Centre (exhibitions and concerts). The Edmonton International Airport (YEG) is at least 31 minutes away by car (driving time estimates: Google Maps).

Confirmed with the front desk on October 28, 2015: pet fees are $50 per night, per room for 1-2 pets, and pet-friendly rooms are available on the 4th floor in traditional rooms only; the L2 Grill is on the second floor of the hotel and offers room service; the hotel provides free passes to Gold's Gym
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The Good
Positive comments were in the majority in the reviews sourced for this report. Although guests generally felt the hotel was old and tired looking, there were some redeeming features according to guests who stayed.

The location received very high scores in the reviews. Many guests found the location of this hotel ideal for accessing West Edmonton Mall attractions, shopping, and restaurants.

Many guests enjoyed their rooms. They reported clean and spacious rooms with great views, large flat screen TVs, comfortable beds with good linens, amusing theme rooms and newly renovated Roman-themed rooms.

Staff received several compliments by guests who described them as accommodating, friendly, very helpful, and attentive to guests needs.

A few guests enjoyed dining on site. These guests praised the morning breakfast buffet as good and decently priced, the meals provided for a business meeting as excellent, and room service as above average and tasty.
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The Bad
Complaints were plentiful and surfaced along several themes. 

Many guests felt the hotel needed to be updated. Guests reported worn decor, slow elevators, hard beds, a concave mattresses that sank in the middle, small showers and small bathrooms. Guests often felt the theme rooms and their hallways were tacky and very dated.

Many guests considered the rooms to be overpriced, especially for the older state of the hotel and compared to other hotels in the vicinity.

Several guests found cleanliness inconsistencies. Complaints included a dirty shower curtain, hallways that needed more frequent vacuuming, dirty floors, stained carpets, a stained couch, a dirty jacuzzi and a dirty bathtub.

Some guests felt that better maintenance was required. They complained of broken mirrors, chipped paint, a non-functioning heater, slow drains, low water pressure (when filling a tub), no hot water available for a shower and a toilet leaking on the surrounding floor.

Noise disturbance was an issue for a good number of guests. They reported loud and drunk people in neighbouring rooms who were cursing, playing music, yelling, running up and down the hallways, throwing up and banging doors as they were shutting them. Others were disturbed by guests talking and returning to their rooms in the hallways late at night or children who were allowed to run in the hallways unattended.

Occasionally complaints surfaced about the staff, with some guests reporting rude or incompetent service from the front desk.

Complaints were not plentiful about the Wi-Fi service, but it was explained that it was difficult to access and there were device restrictions per room. However, on the whole, Wi-Fi was only given an average score by guest reviewers.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.9 out of 5, with 88% of 992 guests recommending the property.

TripAdvisor.ca ranked this hotel #38 out of 90 properties in Edmonton, with a score of 3.5 out of 5, from 785 guest reviews.

Booking.com gave this property an average score of 8.1 out of 10, based on 840 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.5
Good
#
41 / out of 71
hotels in Edmonton

Rated 7.5/10 based on 2723 reviews

Ranked #41 out of 71 hotels in Edmonton

2723
Map Marker Fantasyland Hotel & Resort
17700 87th Avenue, Edmonton, AB