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Clean but dated West Edmonton Mall hotel with theme rooms, suites, restaurant and lounge
- Free amenities: Wi-Fi, parking, passes to Gold's Gym
- Rooms were clean and spacious with comfy beds
- Location was ideal for accessing mall attractions and restaurants
- Staff were helpful and accommodating
- Wi-Fi was rated very good
- Many felt the hotel was old and tired and in need of a facelift
- Many guests judged the rooms as overpriced
- Several reviewers complained of noisy drunken neighbours
- Some guests thought the theme rooms were tacky
This hotel is an Editor's Pick for...
Updated Jun 21, 2017
This hotel is located at the West Edmonton Mall with easy access to the mall's attractions, theatres, restaurants and stores. Downtown Edmonton is a 27-minute drive.more
The hotel has 355 smoke-free rooms over 12 floors with elevator access.
All units include free Wi-Fi, a 42" or 46" LCD HDTV with cable and pay-per-view movies, a coffeemaker, a mini-fridge, an iron and ironing board, a safe, a hair dryer and climate control.
Some rooms include a 2-person hot tub, a 4-person hot tub and extra seating of varying size
Rooms are furnished with 1 queen bed and 2 bunk beds; 1 queen, 1 futon and 2 bunk beds; 2 queen beds; 1 king bed; or 1 king and a day bed.
Free parking is available on site.
Pets are welcome (2 under 25 lbs) for $50 per night, per room.
Restaurants on site:
L2 Grill restaurant is open daily for breakfast and dinner and offers lunch on weekdays only, and a Sunday Brunch.
L1 Lounge is located on the first level.
Room service is available.
Amenities at this property include venues within the West Edmonton Mall complex, such as the waterpark, indoor amusement park, indoor theme park, ice skating rink, sea lion aquarium, and other entertainment venues.
Hotel amenities include a convenience store, an ATM, dry cleaning, free passess to Gold's Gym and meeting rooms.
What’s nearby? This hotel is about a 27-minute drive from downtown Edmonton, which features the Art Gallery of Alberta and Shaw Conference Centre (exhibitions and concerts). The Edmonton International Airport (YEG) is a minimum of 31 minutes away by car. (All travel times: Google Maps)
Confirmed by front desk October 28, 2015: pet fees, pet-friendly rooms are available on the 4th floor in traditional rooms only; the L2 Grill is on the second floor of the hotel and offers room service; the hotel provides free passes to Gold's Gym
Although guests generally felt the hotel was old and tired looking, there were some redeeming features according to guests who stayed.
The location was well liked. Many guests found the location of this hotel ideal for accessing West Edmonton Mall attractions, shopping, and restaurants.
Many guests enjoyed their rooms. They reported clean and spacious rooms with great views, large flat screen TVs, comfortable beds with good linens, amusing theme rooms and newly renovated Roman-themed rooms.
Staff were described as accommodating, friendly and very helpful.
Some guests enjoyed dining on site.
Complaints were plentiful and surfaced along several themes.more
Many guests felt the hotel needed to be updated. Guests reported worn decor, slow elevators, hard beds, a concave mattresses that sank in the middle, small showers and small bathrooms. Guests often felt the theme rooms and their hallways were tacky and very dated.
Many guests considered the rooms to be overpriced, especially for the older state of the hotel and compared to other hotels in the vicinity.
Several guests found cleanliness inconsistencies. Complaints included a dirty shower curtain, hallways that needed more frequent vacuuming, dirty floors, stained carpets, a stained couch, a dirty hot tub and a dirty bathtub.
Some guests felt that better maintenance was required. They complained of broken mirrors, chipped paint, a non-functioning heater, slow drains, low water pressure (when filling a tub), no hot water available for a shower and a toilet leaking on the surrounding floor.
Noise disturbance was an issue for a good number of guests. They reported loud and drunk people in neighbouring rooms who were cursing, playing music, yelling, running up and down the hallways and allowing doors to bang shut. Others were disturbed by guests talking and returning to their rooms in the hallways late at night or children who were allowed to run in the hallways unattended.
Occasionally complaints surfaced about the staff, with some guests reporting rude or incompetent service from the front desk.
Complaints were not plentiful about the Wi-Fi service, but it was explained that it was difficult to access and there were device restrictions per room. However, on the whole, Wi-Fi was only given an average score by guest reviewers.
SourcesExpedia.ca gave this hotel an average score of 3.9 out of 5, with 88% of 992 guests recommending the property.
TripAdvisor.ca ranked this hotel #38 out of 90 properties in Edmonton, with a score of 3.5 out of 5, from 785 guest reviews.
Booking.com gave this property an average score of 8.1 out of 10, based on 840 reviews.
Ranked by Guests#