Edmonton South TravelodgeEdmonton South TravelodgeEdmonton South TravelodgeEdmonton South TravelodgeEdmonton South TravelodgeEdmonton South TravelodgeEdmonton South TravelodgeEdmonton South TravelodgeEdmonton South TravelodgeEdmonton South TravelodgeEdmonton South Travelodge

South Edmonton hotel near Hwy 2 with indoor pool and free breakfast but many complaints

Pros
  • Free amenities: Wi-Fi, breakfast, parking, pets stay for free, free local calls
  • A few guests found this hotel convenient for accessing major highways
  • A few reviewers described their rooms as clean
  • A couple of guests thought that the room rates were reasonable
Cons
  • Many guests thought that the hotel appeared neglected and was in need of upgrades
  • Several guests described the customer service as poor
  • A few reviewers found their beds to be uncomfortable
  • A couple of guests complained about smelling cigarette smoke in their non-smoking rooms
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
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Editor's Analysis
Updated Nov 9, 2014
Overview
The Edmonton South Travelodge is located on 45th Avenue in Edmonton, Alberta. This property is situated within a 2 minute drive from the nearest Highway 2 interchange. 

This hotel offers smoking and non-smoking accommodations and has 219 rooms. All units include free wireless Internet (also available in all public areas), free local calls, free weekday newspapers, televisions with pay-per-view movies, coffee makers, irons and ironing boards, hair dryers, air conditioning, telephones with voicemail, and desks. Select rooms are furnished with mini-fridges and microwaves. Free outdoor parking with cold weather hook-ups is available, on site, for cars and over-sized vehicles. This hotel is pet-friendly and pets stay for free (based on the availability of pet-friendly rooms).

Koutouki Taverna, the on-site restaurant, is fully licensed and serves Greek Cuisine. This restaurant serves lunch Monday - Thursday, 11:00am - 2:00pm.  Dinner is served Sunday - Thursday from 4:00pm - 10:00pm and Friday - Saturday from 4:00pm - 11:00pm. A free continental breakfast is served, daily, from 6:30am - 9:30am.

Other on-site amenities include a fitness centre, indoor heated pool, hot tub, coin operated laundry, same-day dry cleaning (at an extra fee), and an ATM.

Several restaurants, big box shopping, and the the Gateway Entertainment Centre (bowling, billiards, laser tag, etc.) are located just south of this hotel, about 5 minutes by car. The West Edmonton Mall (retail shopping, indoor theme park, indoor water park, ice skating rink, and sea lion aquarium) can be accessed from this hotel, via Highway 2, in about 18 minutes by car. The downtown area of Edmonton is about 19 minutes, by car, north of this property (driving time estimates: Google Maps).
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The Good
There were few positive reviews found for this hotel, among the reviews used for this analysis. However, there were a few common praises.

Several reviewers found the hotel conveniently located for accessing major highways, such as Highway 2 and Highway 14. A few guests also found dining and shopping venues within a 5 minute drive of this hotel.

A few guests described their rooms as clean.

The indoor pool and hot tub were mentioned as value-added features by a couple of reviews. A couple of other guests also thought that the room rate was reasonable for a hotel in the south Edmonton area.
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The Bad
The most common complaint, among the reviews used for this analysis, was that the hotel appeared to be neglected. Many guests thought that the property, in general, was not well-maintained. Reviewers described dirty and scuffed walls, dimly lit rooms and hallways, stained comforters on the beds, worn linens, damp smelling bathrooms, rusty bathroom fixtures, and dated and chipped furniture. A few guests also found their rooms to be too small.

The customer service was said to be disappointing by several reviewers and the front desk agents were described as rude and disinterested. Guests described the following instances: key cards not coded properly, front desk agents unable or unwilling to accommodate requests, incorrect charges for a cancelled reservation, inefficient check-in processes, reserved rooms given away to other guests and therefore not available at check-in, and the continental breakfast closed early and without warning.

There were also several complaints about noise. A few guests said that they were disturbed in their rooms by noise from neighbouring rooms and from the hallways. A couple of reviewers said that they were disrupted by street traffic.

A couple of guests, who stayed on the third floor of this hotel, described the wireless Internet as unreliable. A few guests specifically mentioned that their beds were uncomfortable, while a couple of other reviewers complained about smelling cigarette smoke in their non-smoking rooms. The hotel parking lot seemed unsafe to a few guests who noticed homeless people and other suspicious individuals loitering on the property.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 2.8 out of 5.0, with 47% of 75 guests recommending the property.

TripAdvisor.ca ranked this hotel #73 out of 84 properties in Edmonton, based on 52 reviews.

Hotels.com gave this hotel an average score of 2.7 out of 5.0, from 51 guest reviews.


Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
5.4
Mediocre

Rated 5.4/10 based on 412 reviews

Ranked #64 out of 1 hotels in Edmonton


8 out of 10 | Rosemary stayed March 21, 2010

"great staff"

"great staff but noise drifts in from hallways through doors"

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6 out of 10 | Gerard stayed December 17, 2009

"we had a good stay, The staff was very friendly the only thing were the beds , they were were not the greatest."

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9 out of 10 | John stayed October 30, 2009

"great hotel, just walls are too thin, you could hear your neighbors pretty clear."

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7 out of 10 | Verified Guest stayed August 07, 2005

"The only real complaint we have is that the air conditioner was very noisy and annoying, and it really didn't cool the room for all the noise it created."

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8 out of 10 | Christine stayed July 11, 2004

"This is an older hotel and it shows in the infrastructure. I found the room to be clean, the bed comfortable, the towels fairly thick, the air conditioning noisy and ineffective, and noise from the hallway could be a problem. However for the price, I felt I got a good night's sleep and that is all I wanted."

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Map Marker Edmonton South Travelodge
10320-45th Avenue, Edmonton, AB