Econo Lodge EdmontonEcono Lodge EdmontonEcono Lodge EdmontonEcono Lodge EdmontonEcono Lodge EdmontonEcono Lodge Edmonton

Basic Edmonton hotel near Southpark Centre being renovated but many guest complaints

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • Some guests were pleased with the level of customer service they received
  • Some reviewers were pleased with the hotel's proximity to shopping and the highway
Cons
  • The hotel's lack of elevator was a challenge for some lodgers
  • Reviewers gave mixed opinions about guest room cleanliness and comfort
  • Many guests complained of train noise
  • Some guests were displeased with the hotel's breakfast
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Choose dates to check rates & book this hotel
Editor's Analysis
Updated Oct 10, 2014
Overview
Located along Highway 2 and about an 18-minute drive from Edmonton's city centre, Econo Lodge Edmonton is geared towards road travellers who require a basic hotel with a free breakfast, free Wi-Fi, a microwave and mini-fridge in the guest rooms and easy highway access.

Each of the hotel's air-conditioned guest rooms comes equipped with free Wi-Fi, cable TV, a coffeemaker, a microwave, a mini-fridge, an iron and ironing board and a hair dryer. Smoking and non-smoking rooms are available upon request, however, the hotel does not offer wheelchair-accessible rooms, ground-floor rooms, or an elevator.

On-site amenities include guest laundry, free parking (including cold weather hook-ups) and a free continental breakfast served in the lobby between 7 am and 10 am daily. Reception is open 24 hours a day. Pets are not permitted.

Big-box shopping and several dining establishments are available within an easy walk of this property. For example, Walmart is about 3 minutes away on foot (although you would have to cross Highway 2), and Montana's Cookhouse and Saloon is within a 5-minute walk (also across the highway), or 2-minute drive.

The University of Alberta is about a 13-minute drive away, while West Edmonton Mall can be found 15 minutes away by car. Shaw Conference Centre is roughly a 16-minute drive from the hotel, and Edmonton International Airport (YEG) is a 17-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 19, 2014
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The Good
Guest reviews sourced for this review showed positive responses towards the hotel's staff and location and some mixed opinions about guest rooms. On the whole, however, most guests were dissatisfied, and there were very few truly positive recent reviews found among the reviews sourced for this analysis.

Some guests were pleased with the level of customer service they received during their stay. They characterized the staff as friendly, accommodating and helpful.

The hotel's accommodations were enjoyed by some lodgers. They described their rooms as clean, spacious, updated and quiet, with comfortable beds. Some patrons were disappointed with their lodgings, however (see below).

The hotel's location was convenient for some reviewers. They found it close to restaurants, shopping, highway access and Walmart. 
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The Bad
Guest critiques sourced for this review showed negative responses towards the hotel's rooms, lack of elevator and free breakfast. Overall, many guests were dissatisfied or downright unhappy with their stays.

Although some guests were pleased with their updated and comfortable rooms, some lodgers were disappointed with their accommodations. On the list of complaints were: spotty Wi-Fi, worn or broken fixtures or appliances, cleaning issues and train or road noise, which interrupted sleep.

The hotel's lack of elevator was a challenge for some reviewers. They reported narrow and steep stairs and recommended booking a different hotel entirely for those with mobility issues.

A few guests complained about the free breakfast, describing it as stale, sparse and poor, with no hot items and a small eating area. 
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #78 of 90 Edmonton hotels with an average rating of 2 out of 5 from 42 reviews.

Booking.com guest reviews rated the hotel 5.5 out of 10 from 27 reviews.

Expedia.ca guest reviews rated the hotel 2.4 out of 5 with a 60% recommendation rate from 20 reviews.

The author corresponded with the hotel on May 19, 2014 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
5.9
Mediocre

Rated 5.9/10 based on 14 reviews

Ranked #61 out of 1 hotels in Edmonton


1 out of 10 | Ron stayed May 04, 2014

"BLOODY AWFUL"

"I didn't think smoking rooms were allowed anymore - but we got one - what a horrible stench. We asked to be moved but the response was they were full up (funny there were only 6 cars in the parking lot) I swear the sheets and pillow cases weren't changed from the last poor souls that stayed in that room. Everything was old old old and dirty. The toilet didn't flush until we fiddled around in the tank ( management said it worked perfectly). We couldn't plug in our hair dryer cause the receptacle didn't work - had to use the recept behind the entertainment center. Wish we had known there were railway tracks behind the dump (from midnight on yup trains going by) We were given one card key and were told not to forget or lose it cause there would be no one in the office between Midnight and 6 AM.There was old food in the fridge.The air conditioner was about 30 yrs old and probably never cleaned, talk about DIRTY . The continental breakfast was a joke - corn flakes and cheerios in some sort of despenser. Not fit for even the homeless!!!!"

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4 out of 10 | Betty stayed May 04, 2014

"The hotel was undergoing renovations so the place was dirty, I think the steps were not safe - there were no handrails. The room was hot and the mickey mouse air conditioner did not cool the place. The thermostat did not appear to be working.Very few electrical outlets with a lot of cords plugged into a powerbar.The bedside lamps were not plugged in- the outlet could not be reached.We had to pay at Check-In and not Check-out- probably they were afraid we would check out after one night. I would not stay there again."

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6 out of 10 | Daphnie stayed August 29, 2013

"Accessible"

"We stayed for 4 nights. The staffs were nice. Parking is easy and train or other modes of transportation such as bus and cab is accessible. They have microwave, coffee maker, iron and ironing board plus TV amd free wifi. It also includes continental breakfast for its price"

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7 out of 10 | Howard stayed November 25, 2012

"good"

"I enjoyed my stay,had problem with key and coffee pot switch but it was well looked after, i would encourage anyone to stay there."

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8 out of 10 | Abdul stayed July 30, 2011

"Great experience at Econo lodge in Edmonton"

"It was clean and friendly services. The breakfast was very good and food was always replaced as it runs out. It is more of a motel style design but a hotel standard of rooms and beds. I loved it and so were the kids and wife. Great for the price. The biggest seller is its location for a family. Close to everything."

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8 out of 10 | Wesley stayed March 27, 2011

"restaurant was excellent"

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8 out of 10 | Verified Guest stayed September 12, 2009

"The only thing I can say is that it would be nice if there was an elevator, as I had a lady with me who walks with a cane and finds stairs hard to manueuver."

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8 out of 10 | Verified Guest stayed September 12, 2009

"Everything was fine except there was a party next door to me that went on till 4:00am."

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9 out of 10 | Janine stayed October 10, 2005

"The room was exactly as pictured on their web site. The front desk was very friendly and polite. We did not hear any noise from other guests despite a No Vacancy posting. There's a large shopping center directly across the street and the West Edmonton Mall was only a 10 minute drive away. Is a pet-friendly hotel. At $75/night, was a great deal."

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8 out of 10 | Gareth stayed August 20, 2005

"If you did not want to drive it was a pain (2 buses) to get to downtown. The resteraunt attached to the hotel was closed so eating and drinking close to the hotel was not a good option"

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4 out of 10 | Curtis stayed December 01, 2004

"We used the laptop in the truck to access the internet, we made reservations on line. What was interesting was the parking lot when we arrived was mostly empty, and the general office lights were turned off and the SIGN in the window was NO VACANCY. After a few minutes of standing and ringing the door bell an unkept man strolled to the door. We were pleased to find out that our online requests were done, so I will give the hotel and the night person the benifit of the doubt. But I must say it was interesting. Would we stay at this place again, well... you get what you pay for and we did not pay much. When the lights were turned out it was great."

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Map Marker Econo Lodge Edmonton
4009 Gateway Boulevard, Edmonton, AB