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Pet-friendly but dated downtown Edmonton hotel in the City Centre mall with free Wi-Fi 

Pros
  • Free Wi-Fi
  • Many guests described the staff as friendly, helpful, and professional
  • Many reviewers thought that the hotel was conveniently located for accessing downtown attractions
  • The guest rooms were frequently described as clean and spacious
  • A few guests stated that they were likely to return to this hotel in the future
Cons
  • Weekend parking is $14 per day and weekday parking costs $25 per day
  • Several guests complained that the windows in their rooms faced the interior of the mall and did not provide natural light
  • Several reviewers were disappointed by the in-room dining menu and service
  • Many guests complained of dated rooms
Freebies
Free Wi-Fi
Editor's Analysis
Updated Nov 6, 2014
Overview
The Delta Edmonton Centre Suite Hotel is located on 102nd Street in downtown Edmonton, Alberta. This hotel is located within the Edmonton City Centre shopping complex, which features retail shopping, restaurants, pubs, and entertainment venues. This hotel is also connected to a pedway system which provides access to the Shaw Conference Centre and 17 downtown office towers.

This property is 100% smoke-free and all units include a jetted tub, free newspapers delivered to guest rooms, iPod docking stations, cordless telephones, mini-fridges, coffee makers, and free Wi-Fi. Premier rooms also include a complimentary breakfast and free local calls. 

Weekday parking is available for $25 per night, while weekend parking is $14 per night. Both parking options include in-out privileges. This hotel is pet-friendly and charges $35 for a maximum of two pets under 50 lbs each per stay of 3 nights.

On-site dining options include Cocoa's Restaurant and Lounge and room service. The restaurant serves breakfast, lunch, and dinner.

Other amenities include a 24-hour fitness room, a jacuzzi and steam room, a 24-hour business centre (print, copy, and fax services), laundry and dry-cleaning services (extra fees apply), and airport shuttle service to Edmonton International Airport (YEG). Shuttle service should be pre-arranged with Sky Service Shuttle and will only stop at hotels as requested.

This property is centrally located in downtown Edmonton. The Baccarat Casino is within a 4 minute walk and features gaming, dining, and live entertainment. The Art Gallery of Alberta is also within a 5 minute walk from this property. The Edmonton International Airport (YEG) is about a 40 minute drive from the hotel (walking and driving time estimates: Google Maps).
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The Good
Of the reviews used for this analysis, most described positive experiences at this property and many aspects of the hotel were complimented.

The rooms were described as clean and spacious by many guests. One reviewer described their room as "spotless", while another guest thought their room was "massive". A few reviewers also found their rooms to be quiet and a couple of other guests thought their mattresses were comfortable.

The staff at this hotel were also frequently complimented. The front desk agents were described as friendly, professional, and helpful. Several guests mentioned that they received room upgrades, while a few other reviewers found the check-in and check-out processes efficient. A couple of guests noted that their special requests were accommodated and one reviewer described the customer service as "outstanding".

Many guests found this hotel, located within the Edmonton City Centre complex, convenient for accessing venues within the mall and for accessing other downtown Edmonton attractions. One reviewer who praised the location said, "everything was at our doorstep".  

A few guests said that they were likely to stay at this property again in the future.
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The Bad
While most guests described positive experiences, among the reviews used for this analysis, there were a few common concerns.

Several guests were unhappy that the design of the hotel resulted in guest room windows that faced the interior of the Edmonton City Centre complex. Some guests who stayed in rooms with the interior windows complained about a lack of natural light. One reviewer noted that these windows were not one-way and that the guest rooms could be viewed from the mall if the curtains were open.

The in-room dining was another source of guest concerns. A few guests found the service slow and a few other reviewers found the menu expensive. A couple of guests mentioned that the room service menu lacked selection. 

Many guests complained of dated rooms.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.3 out of 5, with 88% of 199 guests recommending the property.

CanadianHotelGuide.com gave this hotel an average score of 7.8 out of 10, based on 198 guest reviews.

TripAdvisor.com ranked this hotel #32 out of 84 properties in Edmonton, from 109 reviews.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
Guest Reviews
7.6
Good
#
38 / out of 71
hotels in Edmonton

Rated 7.6/10 based on 5740 reviews

Ranked #38 out of 71 hotels in Edmonton

5740
Map Marker Delta Edmonton Centre Suite Hotel
10222-102nd Street, Edmonton, AB