This property is 100% smoke-free and has 169 rooms consisting of Delta rooms, Premier rooms, and suites. All units include a jetted tub, free newspapers delivered to guest rooms, iPod docking stations, cordless telephones, mini-fridges, coffee makers, and free wireless high-speed Internet. Premier rooms also include a complimentary breakfast and free local calls. Self-parking is available for $22 per night, while valet parking is $25 per night. Both parking options include in-out privileges. This hotel is pet-friendly and charges $35 per pet, per stay.

On-site dining options include Cocoa's Restaurant and Lounge and room service. The restaurant serves breakfast, lunch, and dinner and is open from 6:30am - 11:00pm, Monday to Friday, and 7:00am - 11:00pm on weekends. In-room dining is available on weekdays from 5:30am - 11:00pm and on weekends from 6:30am - 11:00pm.

Other amenities include a 24-hour fitness room, a jacuzzi and steam room, a 24-hour business centre (print, copy, and fax services), laundry and dry-cleaning services (extra fees apply), and airport shuttle service to Edmonton International Airport (YEG). Shuttle service should be pre-arranged with Sky Service Shuttle and will only stop at hotels as requested ($15 for one-way trips or $25 return).

This property is centrally located in downtown Edmonton. The Baccarat Casino is within a 4 minute walk and features gaming, dining, and live entertainment. The Art Gallery of Alberta is also within a 5 minute walk from this property. The Edmonton International Airport (YEG) is about a 40 minute drive from the hotel (walking and driving time estimates: Google Maps).

Of the reviews used for this analysis, most described positive experiences at this property and many aspects of the hotel were complimented.

The rooms were described as clean and spacious by many guests. One reviewer described their room as "spotless", while another guest thought their room was "massive". A few reviewers also found their rooms to be quiet and a couple of other guests thought their mattresses were comfortable.

The staff at this hotel were also frequently complimented. The front desk agents were described as friendly, professional, and helpful. Several guests mentioned that they received room upgrades, while a few other reviewers found the check-in and check-out processes efficient. A couple of guests noted that their special requests were accommodated and one reviewer described the customer service as "outstanding".

Many guests found this hotel, located within the Edmonton City Centre complex, convenient for accessing venues within the mall and for accessing other downtown Edmonton attractions. One reviewer who praised the location said, "everything was at our doorstep".  

A few guests said that they were likely to stay at this property again in the future.

While most guests described positive experiences, among the reviews used for this analysis, there were a few common concerns.

Several guests were unhappy that the design of the hotel resulted in guest room windows that faced the interior of the Edmonton City Centre complex. Some guests who stayed in rooms with the interior windows complained about a lack of natural light. One reviewer noted that these windows were not one-way and that the guest rooms could be viewed from the mall if the curtains were open.

The in-room dining was another source of guest concerns. A few guests found the service slow and a few other reviewers found the menu expensive. A couple of guests mentioned that the room service menu lacked selection.