The Courtyard Edmonton West is located on 184th Street in Edmonton, Alberta. This hotel is situated among other hotels, restaurants, and big box shopping outlets in a commercial/industrial area in west Edmonton. Several restaurants can be found within a 5 minute drive of this property, including Boston Pizza, Cactus Club, Joey Restaurant, Moxies Classic Grill, and Homefire Grill.
This hotel is 100% non-smoking and offers 125 rooms and 11 suites on 5 floors. All units include free wireless Internet, work desks with ergonomic chairs, flat screen televisions with movie channels, individual climate control, iPod docking station, mini fridges, alarm clocks, coffeemakers, irons and ironing boards, and hair dryers. Free on-site parking is available and pets are not permitted at this property.
On-site dining options at this hotel include the Aqua Restaurant (which serves breakfast, lunch, and dinner), Starbucks Coffee, and room service (available, daily, from 5:00pm - 10:00pm). Aqua Restaurant operates from 6:30am - 10:00pm (breakfast service from 6:30am - 10:30am) on weekdays and from 7:00am - 10:00pm (breakfast service from 7:00am - 11:00am) on weekends.
This property also offers the following on-site amenities: ATM, coin-operated laundry machines, dry cleaning service (for an additional fee), business centre (copy, fax, and print services), meeting space, indoor pool and whirlpool, and fitness centre.
The West Edmonton Mall attraction is about a 10 minute drive of this hotel. The mall features restaurants, over 800 stores, an indoor theme park, an indoor water park, sea lion aquarium, ice skating rink, and other entertainment venues. The nearest Highway 2 or Anthony Henday Drive interchange is about 5 minutes away, by car, which provides north-south access, including travel to the Edmonton International Airport (YEG) in about 30 minutes (by car). The downtown area of Edmonton (Edmonton City Centre mall, entertainment district on Jasper Avenue, and the Shaw Conference Centre) is about a 25 minute drive from this property (driving time estimates: Google Maps).
Verified by a Front Desk Agent on July 11, 2012: The hours of operation for the on-site restaurant are 6:30am - 10:00pm on weekdays and 7:00am - 10:00pm on weekends.
Among the reviews used for this analysis, positive experiences greatly outnumbered negative experiences. Many guests said that this hotel offered good value for the money they spent and that they were likely to return to this property again in the future (or that they would recommend this hotel to others).
All aspects of customer service were frequently complimented by reviewers, including the front desk agents, restaurant wait staff, and housekeeping. One guest said that the "management and staff were more than willing to make things right", while another reviewer said that the staff "would bend over backwards to help". The staff were described as friendly, professional, and helpful by many reviewers.
Many guests described their rooms as clean, well-maintained, spacious, and well-appointed with modern decor. One reviewer mentioned that "even the stairwells were decorated and clean". A few guests also added that their beds were comfortable.
Many reviewers found the location convenient for accessing major highways and the West Edmonton Mall. A few guests also stated that they were able to find several restaurants within a five minute drive of the property and a couple of other reviewers noted that the hotel was easy to locate.
The large business centre, on-site pool, well-equipped fitness centre, and on-site Starbucks Coffee were all mentioned as value added features.
There were very few complaints found for this hotel, among the reviews used for this analysis.
A couple of guests expressed concerns about the security of the on-site parking lot. One reviewer said that he was uncomfortable with the panhandlers that seemed to loiter in the parking lot, while another guest found the parking facility to be poorly lit.
A couple of reviewers described being disappointed by the food quality at the on-site restaurant, while one guest said that she was unhappy that in-room dining was only available in the evenings. A couple of other guests suggested that the pool area was too small.
Hotels.com gave this property an average score of 4.8 out of 5.0, based on 61 guest reviews.
TripAdvisor.ca ranked this hotel #1 out of 85 properties in Edmonton, from 69 reviews.
Expedia.ca gave this hotel an average score of 4.6 out of 5.0, with 94% of 16 guests recommending the property.
Verified by a Front Desk Agent on July 11, 2012: The hours of operation for the on-site restaurant are 6:30am - 10:00pm on weekdays and from 7:00am - 10:00pm on weekends.