OverviewThe Courtyard Edmonton Downtown, is located on the corner of Thornton Court and Jasper Avenue in downtown Edmonton, Alberta. This property overlooks the Saskatchewan River which is situated just south of this hotel.
This hotel is 100% smoke free and consists of 174 rooms and 3 suites on 11 floors. All units include free wireless Internet access, air conditioning, alarm clocks, coffee makers, irons and ironing boards, mini-fridges, down-filled or foam pillows, hair dryers, televisions with pay-per-view movies, microwaves, desks with ergonomic chairs, and phones with voice mail. On-site parking is available. Self-parking is $35 per day, while valet parking is $28 per day. This property is pet-friendly and charges $35 per night.
The on-site Riverside Bistro is open daily for breakfast, lunch, and dinner from 6:30am - 11:00pm. Room service is also available from 5:00pm - 10:00pm.
Other on-site amenities include a fitness centre (with cardio equipment and free weights) and safe deposit boxes at the front desk.
This hotel is located within walking distance of several downtown attractions. The Shaw Conference Centre (exhibitions and live entertainment venue) is 2 minutes away on-foot, while the Citadel Theatre (live performances of plays and musicals) is also a 2 minute walk away. The Edmonton City Centre (mall) which features retail shopping and restaurants is about a 7 minutes walk away. The Art Gallery of Alberta is about 5 minutes, on foot, from this hotel. There are also several dining venues located in this area of Edmonton and within a 5 minute walk of the hotel (walking time estimates: Google Maps).
Verified by a Front Desk Agent on June 19, 2012: Pet fees are $35 per night and the Riverside Bistro is open from 6:30am - 11:00pm, daily.
The GoodPositive reviews for this property included several aspects of the guest experience (among reviews used for this analysis).
Many guests agreed that the rooms were clean, well-maintained, spacious, quiet, and well-appointed with modern furniture. A couple of reviewers also noted that the bathrooms were spacious, while a few guests thought that their rooms appeared to be recently renovated. A few reviewers also specifically mentioned that the beds were comfortable.
The location of this hotel was commonly complimented for its proximity to downtown attractions and amenities. A few guests specifically mentioned that the hotel was within walking distance of the Shaw Conference Centre which was convenient for attending concerts. A few guests also stated that public transit, for travel to other areas of the city, was easily accessible within a 5 minute walk.
Both the front desk agents and the valet staff were complimented by many guests for their friendly, helpful, and efficient service. One guest described the customer service as "impeccable", while a couple of other reviewers specifically mentioned that the check-in and check-out processes were efficient.
Several guests commented about their pleasant views of the Saskatchewan River from their guest rooms, with one reviewer describing the view as "outstanding". A couple of guests suggested that future guests request rooms overlooking the river.
Several guests stated in their reviews that they were likely to return to this hotel again in the future, or that they would recommend this property to others.
The Bad
Most of the reviews for this hotel described positive experiences, among the reviews used for this analysis. However, there were a few common concerns.
Several guests were disappointed by the on-site parking fees ($28 - $35). A few guests thought that the rates were expensive, while a couple of guests voiced frustrations about being unable to avoid the fees because of the lack of available street parking or public parking in the area.
A few reviewers complained that the limited hours of room service (5:00pm - 10:00pm) was inconvenient for guests who preferred in-room dining for breakfast or late night snacks. A couple of guests also found the quality of the food served at the on-site Bistro to be unsatisfactory.
A couple of guests described the wireless Internet access as slow and unreliable, while a few other reviewers found the guest room televisions awkwardly positioned for viewing the screen in bed.
Expedia.ca gave this hotel an average score of 4.4 out of 5.0, with 94% of 33 guests recommending the property.
TripAdvisor.com ranked this hotel #29 out of 84 properties in Edmonton, based on 88 reviews.
Hotels.com gave this hotel an average score of 4.0 out of 5.0, from 21 guest reviews.
Verified by a Front Desk Agent on June 19, 2012: Pet fees are $35 per night and the Riverside Bistro is open, daily, from 6:30am - 11:00pm.
