OverviewThe Comfort Inn West is located on the north side of 100th Avenue and to the east of 178th Street in Edmonton, Alberta in what is a largely commercial area on the city's west side.
This property does not have a fitness centre, nor a swimming pool, nor a hot tub. Patrons should be wary of photos that associate recreational facilities and advertise free hot breakfast with this property, as those facilities and offers may be associated with other Comfort Inns.
The property is pet-friendly ($10 per day), there is an on-site Albert's Family Restaurant that is open from 7am to 7pm daily, and there is free self-parking on location. The hotel also offers meeting space (though quite limited), wheel-chair access, dry cleaning service, and 24 hour reception.
The two-storey property (no elevator) has 100 guest rooms that include both smoking and non-smoking options. Common room amenities include free wireless Internet, air conditioning, hair dryers, cable television, and free coffee. Local calls are also free and the hotel offers free weekday newspapers. Some rooms are business classed and they offer work desks and chairs.
Guest room bed configurations vary at the hotel but they include one queen, one king, two doubles, or two queens. There are also some king suites at the property.
The following attractions are minutes away from the hotel: West Edmonton Mall 2.5km and the Rexall Zoo about a 3 minute drive.
The following attractions are within half an hour's drive from the hotel: The Rexall Place (home of the Edmonton Oilers) is about 16.3km or a 21 minute drive, the Commonwealth Stadium is about 11.9km away or a 25 minute drive, the Telus World of Science is about 5.7km or a 13 minute drive, the Northern Alberta Jubilee Auditorium is 10.7km or a 19 minute drive, and the Valley Zoo is 7.5km or a 14 minute drive away. (Google Maps is referenced for all driving times and distances.)
Check in time at this hotel is 3pm while check out time is at 11am.
Verified with a Front Desk Agent May 2012: restaurant hours, no fitness room.
The GoodGuests that stayed at this hotel had mixed opinions of the property and it seemed as though the hotel was not that well-well-liked. The guests that did like the property usually had compliments for the location, the rooms, and the prices.
When it came to the location several guests expressed that they were close to West Edmonton Mall. Many guests also mentioned that there were amenities near the hotel such as restaurants.
The rooms at the property were one area that received mixed reviews. The patrons that seemed happy with the guest rooms thought that they were well-sized. Occasionally guests also described the hotel as "quiet".
Guests who commented on the prices that they paid typically seemed to be satisfied. The hotel was called affordable or as offering a "very reasonable price".
The Bad
Guests that were not happy with this hotel were numerous and they complained about several different aspects of the hotel.
One common complaint had to do with the smell of cigarette smoke in the hotel, including in rooms that guests thought were non-smoking. One couple, who seemed happy with the hotel overall, said that "the only concern (they) had was the smell" and they described smelling "cigarette smoke...on the second floor". Another guest claimed that he/she rented a non-smoking room but was given a room that was "smelly".
Several guests also complained about the condition of the hotel. The building was described as "aging", "not well maintained", "dated", "run-down", and even "dilapidated".
The rooms were not consistently described as clean at this hotel. There were definitely a fair number of guests who indicated that their expectations were met however so many guests complained of dirtiness that it appeared as though it was a significant problem at the hotel. One guest who stayed for several days claimed that a toothpick stayed on his floor the whole time. Other guests felt as though their rooms were dirty or had a grungy feel after checking in.
The staff at the hotel did not receive rave reviews. One guest called the service "disgraceful" and a couple more guests just described unhelpfulness and unfriendliness.
Lastly, the two-storey hotel did not have an elevator and occasionally a guest indicated that he/she was inconvenienced by that.
Priceline.com guest ratings averaged to 6.4 points out of 10 and the hotel ranked 20th of 74 properties.
Booking.com guest ratings averaged to 7.4 points out of 10 and the site had 27 reviews.
TripAdvisor.com ranked the hotel 58th of 84 properties and the site had 26 reviews.
Verified with a Front Desk Agent May 2012: restaurant hours, no fitness room.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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