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Comfort Inn & Suites Downtown Edmonton

7.2 | Good | #45 out of 72 hotels in Edmonton
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Older downtown Edmonton hotel with a well-liked free hot breakfast but mixed reviews

Pros
  • Free amenities: Wi-Fi, hot breakfast, local calls, newspapers
  • Many guests enjoyed the free hot breakfast on site
  • Some guests found clean rooms with comfortable beds
  • Location was seen as good, close to downtown attractions and public transit
Cons
  • Parking is $10 per night
  • Some guests did not like the character of the pub on site
  • Some found the hotel poorly cleaned and needing updates
  • Some guests found objectionable odours in their rooms and the hallway
  • Staff received mixed reviews overall
Freebies
Free Wi-Fi
Free Breakfast
Editor's Review
Updated Jun 18, 2017
Overview
This hotel is located a 15-minute walk from the city centre with a bus stop right in front of the hotel. 

The hotel has 108 smoke-free and pet-free rooms on 5 floors with elevator access.

All rooms include free Wi-Fi, free local calls, a 32" flat screen TV with cable and pay-per-view movies, a coffeemaker, a mini-fridge, a microwave, a desk, an iron and ironing board, a hair dryer, and air conditioning. 

Some rooms include a sofabed, a separate bedroom, a living room, a mini-kitchen (mini-fridge, microwave, sink), a 1-person jetted tub, and a 2-person hot tub. 

Rooms are furnished with 2 double beds, 1 or 2 queen beds or 1 king bed.

Outdoor parking is $10 per night, for cars and oversize vehicles. Cold weather hook ups are available.

A free hot breakfast is served daily from 7 am to 10 am. 

Restaurant on site: P&L Chinese (under separate management) serves a lunch buffet and dinner and is open from 10:30 am to 11 pm. Room service is available. The hotel also has a bar on site.

Hotel amenities include an indoor pool, a hot tub, a sauna, a fitness centre, a business centre, a guest laundry, dry cleaning, concierge service, safety deposit, free newspapers, and meeting rooms.

What's nearby? Downtown features Edmonton City Centre shopping mall, Telus Field, the Shaw Conference Centre, the North Saskatchewan River waterfront trail and the Art Gallery of Alberta, all within a 17-minute walk. Commonwealth Stadium is 9 minutes by car. Rexall Place is a 12-minute drive. The West Edmonton Mall is 20 minutes by car. 

Getting around: Jasper Avenue's light rail stop is a 5-minute walk.  Edmonton International Airport (YEG) is a 33-minute drive, without traffic. (All travel times: Google Maps)

Confirmed by hotel June 18, 2017: parking rate, no smoking rooms
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The Good
Reviews were mixed overall with some guests finding this a comfortable place to stay and others feeling quite the opposite.

Guests who liked this hotel reported quiet and clean rooms, with comfortable beds.

The location was handy to downtown destinations many of which could be accessed on foot or by the city's public transit (LRT and bus) which was nearby.

Guests often liked the breakfast buffet which was included in the room rate. One recent guest said, "The free breakfast was extensive (waffles, eggs, sausage, cereal, etc.) and quite good."

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The Bad
Reviewers had mixed opinions of this hotel, and guests who did not like it complained along a few common themes.

One of these was the objectionable pub on site, which some described as sleazy or seedy. It shared the hallway from the rear entrance and some of the "sketchy" parking lot. Guests recently said, "The area is super sketchy and there's a bar on the main level which attracts an interesting crowd." "My daughters and I had to run a gauntlet of drunks populating the parking lot and rear entrance. It's very unsavory and potentially dangerous."

Funky smells was another issue for guests. They mentioned smoke smells, pesticide, stale perfume, and odours that came up from the Chinese cooking of the restaurant attached.

Other recent complaints were: the exercise room, pool and sauna open only at 9:00 in the morning, hotel is filthy and outdated, beds are rock hard, noise from outside is quite loud, no screens in windows and rooms stifling hot or cold and hard to regulate, carpet filthy, stained carpets and walls, water damaged ceiling, Wi-Fi barely works, and the pool is small, shallow and poorly lit.

Guests were not usually impressed with the restaurant on site. Reviews online seem to be hit and miss and some mentioned it lacked a comfortable ambiance.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.5 out of 5, based upon 703 guests reviews.

TripAdvisor.ca ranked this hotel #59 out of 90 hotels in Edmonton, with an average score of 3.5 out of 5, from 193 reviews.

Booking.com guests rated this hotel 7.7 out of 10 based on 572 reviews.

Guest Reviews
Rated by Guests
7.2 / out of 10
"Good"
Ranked by Guests
#
45 / out of 72
hotels in Edmonton

The average guest rating for Comfort Inn & Suites Downtown Edmonton is 7.2 out of 10 based on 3391 reviews from past guests. This average guest rating ranks Comfort Inn & Suites Downtown Edmonton at #45 out of 72 hotels in Edmonton.

3391
Map Marker Comfort Inn & Suites Downtown Edmonton
10425 100th Avenue, Edmonton, AB