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Comfort Inn & Suites Downtown Edmonton

7.2 | Good
MAP CALL

Older downtown Edmonton hotel with a well-liked free hot breakfast and mixed reviews

Pros
  • Free amenities: Wi-Fi, hot breakfast, local calls, newspapers
  • Many guests enjoyed the free hot breakfast on site
  • Some guests found clean rooms with comfortable beds
  • Location was seen as good, close to downtown attractions and public transit
Cons
  • Parking is $10 per night
  • Some guests did not like the character of the pub on site
  • Some found the hotel poorly cleaned and needing updates
  • Some guests found objectionable odours in their rooms and the hallway
  • Staff received mixed reviews overall
Freebies
Free Wi-Fi
Free Breakfast
Editor's Analysis
Updated Feb 3, 2016
Overview
This hotel offers a budget stay a 15-minute walk from the city centre.

Both smoking and non-smoking rooms are available. All 108 pet-free rooms include free Wi-Fi, free local calls, a 32" flat screen TV with cable and pay-per-view movies, a coffeemaker, a mini-fridge, a microwave, a desk, an iron and ironing board, a hair dryer, and air conditioning. Rooms are furnished with 2 double beds, 1 or 2 queen beds or 1 king bed.  Room extras include a sofabed, a mini-kitchen (mini-fridge, microwave, sink), a separate bedroom, a living room, a 1-person jetted tub, and a double jacuzzi. 

Outdoor parking is available on site for cars and oversize vehicles for $10 per night. Cold weather hook ups are available.

A free hot breakfast is served daily from 7 am to 10 am. 

The on-site restaurant P&L Chinese (under separate management) serves a lunch buffet and dinner and is open from 10:30 am to 11 pm. Room service is available. The hotel also has a bar on site.

Hotel amenities include an indoor pool, a hot tub, a sauna, a fitness centre, a business centre, a guest laundry, dry cleaning, concierge service, safety deposit, free newspapers, elevators and meeting rooms.

There are several downtown attractions within a 15-minute walk of this hotel, including the Edmonton City Centre shopping mall, Telus Field, the Shaw Conference Centre, the North Saskatchewan River waterfront trail and the Art Gallery of Alberta. The Edmonton Public Transit light rail system is accessible on Jasper Avenue, which is about a 5-minute walk away.

Commonwealth Stadium is 10 minutes away by car, while Rexall Place is a 12-minute drive away. The West Edmonton Mall is about 20 minutes away by car, while the Edmonton International Airport (YEG) is a 33-minute drive, without traffic. (All travel estimates: Google Maps)

Confirmed with the front desk on February 2, 2016: no pets allowed, room service is available from the restaurant and it is open for lunch and dinner, breakfast times
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The Good
Reviews were mixed overall with some guests finding this a comfortable place to stay and others feeling quite the opposite.

Guests who liked this hotel reported quiet and clean rooms, with comfortable beds.

The location was handy to downtown destinations many of which could be accessed on foot or by the city's public transit (LRT and bus) which was nearby.

Guests often liked the breakfast buffet which was included in the room rate. One recent guest said, "The free breakfast was extensive (waffles, eggs, sausage, cereal, etc.) and quite good."

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The Bad
Reviewers had mixed opinions of this hotel, and guests who did not like it complained along a few common themes.

One of these was the objectionable pub on site, which some described as sleazy or seedy. It shared the hallway from the rear entrance and some of the "sketchy" parking lot. Guests recently said, "The area is super sketchy and there's a bar on the main level which attracts an interesting crowd." "My daughters and I had to run a gauntlet of drunks populating the parking lot and rear entrance. It's very unsavory and potentially dangerous."

Funky smells was another issue for guests. They mentioned smoke smells, pesticide, stale perfume, and odours that came up from the Chinese cooking of the restaurant attached.

Other recent complaints were: the exercise room, pool and sauna open only at 9:00 in the morning, hotel is filthy and outdated, beds are rock hard, noise from outside is quite loud, no screens in windows and rooms stifling hot or cold and hard to regulate, carpet filthy, stained carpets and walls, water damaged ceiling, Wi-Fi barely works, and the pool is small, shallow and poorly lit.

Guests were not usually impressed with the restaurant on site. Reviews online seem to be hit and miss and some mentioned it lacked a comfortable ambiance.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.5 out of 5, based upon 703 guests reviews.

TripAdvisor.ca ranked this hotel #59 out of 90 hotels in Edmonton, with an average score of 3.5 out of 5, from 193 reviews.

Booking.com guests rated this hotel 7.7 out of 10 based on 572 reviews.

Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.2
Good
#
44 / out of 71
hotels in Edmonton

Rated 7.2/10 based on 2674 reviews

Ranked #44 out of 71 hotels in Edmonton

2674
Map Marker Comfort Inn & Suites Downtown Edmonton
10425 100th Avenue, Edmonton, AB