OverviewThe Comfort Inn & Suites Downtown Edmonton is located on 100th Avenue, about a 10 minute walk from the Edmonton City Centre (mall) which features retail shopping and restaurants.
This hotel has 108 rooms and offers both smoking and non-smoking accommodations. All units include refrigerators, microwaves, coffee makers, air conditioning, televisions with pay-per-view movies, hair dryers, free local calls, free weekday newspapers, and free wireless Internet. Select units include jacuzzi tubs and bathrobes. Free parking is available on site and this hotel is pet-friendly ($25 per pet, per night).
A free continental breakfast is served, daily, from 7:00am - 10:00am. This hotel also has an on-site restaurant, The Bird's Nest of Beijing Chinese Cuisine, that serves lunch and dinner from 11:00am - 11:00pm, Wednesday - Monday (closed Tuesdays).
Other on-site amenities include a 24-hour business centre, indoor pool, hot tub, sauna, and fitness facility.
This hotel is one block, or a 5 minute walk to the Bay/Enterprise LRT station. Public transit provide access to Rexall Place (home of the NHL's Edmonton Oilers) and Commonwealth Stadium (home of the CFL's Edmonton Eskimos) in about 20 minutes. This hotel is also about a 5 minute walk to the dining and entertainment district on Jasper Avenue. The Edmonton International Airport (YEG) is about a 45 minute drive south of this hotel (walking and driving time estimates: Google Maps).
Verified by a Front Desk Agent on June 21, 2012: The free continental breakfast is served from 7:00am - 10:00am. The fee for pets is $25 per pet, per night.
The GoodThe staff were frequently complimented for their friendly and accommodating service. One guest said that the front desk agents "exceeded expectations", while a few reviewers mentioned that the staff was quick to respond to concerns or attend to special requests. One guest said that he was impressed when a front desk agent provided him with an umbrella on a rainy day.
The free continental breakfast was also commonly praised among the reviews used for this analysis. One guest described the breakfast as "better than average", while several reviewers were impressed with the selection of hot items, which included eggs, sausages, and waffles.
Many guests found the location convenient for accessing business offices, dining establishments, and entertainment venues. A few reviewers, who accessed public transit for travelling to Edmonton Oilers hockey games, mentioned that an LRT station was about a 5 minute walk away.
Many reviewers agreed that their rooms were clean. The pool, hot tub, free wireless Internet, free parking, and free breakfast were all mentioned as value added features, by some guests. A few reviewers thought that this hotel offered good value for the money they spent.
The Bad
The most common concern, among reviews used for this analysis, was that the hotel appeared dated and was in need of minor renovations. Guests described dated decor, chipped and worn furnishings, and older televisions. Some reviewers also encountered problems with a lack of hot water and bathroom fixtures that were in need of replacing.
Many guests also had difficulty maintaining a consistent and comfortable in-room temperature. Several reviews found the in-room thermostat locked into place and were unable to adjust it. Other guests said that they resorted to opening windows and requesting table fans (from the front desk) to achieve a more comfortable temperature in their room.
A few reviewers described their rooms as small or cramped. Other isolated complaints included: expensive pet fees, hot tub jets not in working order, and prematurely deactivated keys.
Hotels.com gave this hotel an average score of 3.7 out of 5.0, based on 72 guest reviews.
TripAdvisor.ca ranked this hotel #38 out of 84 properties in Edmonton, from 53 reviews.
Booking.com gave this hotel an average score of 7.8 out of 10, based on 77 guest reviews.
Verified by a Front Desk Agent on June 21, 2012: The free continental breakfast is served from 7:00am - 10:00am. The fee for pets is $25 per pet, per night.
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Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
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