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Chateau Motel Edmonton

6.0 | Fair
MAP

On Hwy 2, some rooms with a kitchenette or jetted tub, on-site restaurant

Pros
  • Free Wi-Fi and free parking
  • Many guests described their rooms as clean
  • Several reviewers found their rooms to be quiet
  • Several guests thought that the room rates were reasonable
  • A few reviewers appreciated the full-sized appliances in their kitchenettes
Cons
  • Many guests found the staff unfriendly and disinterested
  • Several reviewers found their rooms in need of upgrades
  • Several guests complained about smelling cigarette smoke in their non-smoking rooms
  • A couple of reviewers found their rooms to be small
  • A couple of guests complained that the Wi-Fi service was unreliable
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated May 7, 2013
Overview
This property is situated along Highway 2, south of Edmonton, and is well located for guests who are looking for convenient highway access. 

This hotel offers both smoking and non-smoking accommodations. All 52 rooms include free Wi-Fi, free local calls, a flat screen TV with free satellite movies and air conditioning. Two-bedroom family suites include a kitchenette and some rooms have a jetted tub. Rooms are furnished with either one or two queen beds.

Free parking is available on site and pets under 25 lbs are permitted in select rooms for an additional fee of $15 per pet, per night.

The on-site Humpty's Restaurant serves breakfast, lunch and dinner.

Other on-site amenities include an Enterprise Car Rental kiosk, free coffee, vending machines and coin-operated laundry machines.

The Edmonton International Airport (YEG) is 11 minutes away by car. There is a big-box shopping centre and movie theatre within a 15-minute drive of the hotel. West Edmonton Mall, the largest shopping centre in Canada, is 22 minutes away by car, while the boutique shopping and live entertainment district on Whyte Avenue is within a 25-minute drive of the property. Downtown Edmonton, including shopping, restaurants, nightlife and the Shaw Convention Centre, is a 25-minute drive away. (All driving time estimates: Google Maps)

Verified by a front desk agent on May 6, 2013: Pet policy and bed types.
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The Good
The nature of the reviews used for this analysis was mixed. However, many guests described their rooms as clean and several reviewers agreed that their rooms were generally comfortable, spacious and quiet. A few guests appreciated the full-sized appliances in their kitchenettes, while a few other reviewers found their beds to be comfortable.

Several reviewers thought that the room rates were reasonable and that the hotel offered good value for the money they spent. One guest said that this hotel provided a cheap stay for someone on an early flight.
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The Bad
As mentioned above, the reviews sourced for this editorial were mixed. Many guests were disappointed by the customer service they received. Reviewers described the staff as unfriendly or minimally friendly, disinterested and a little rude.

Several guests complained about smelling cigarette smoke in their non-smoking rooms, while several other reviewers thought that their rooms were dated and in need of upgrades. A couple of guests specifically mentioned that their in-room climate control units were dated. A couple of guests found their rooms to be small, while a couple of other reviewers were disappointed to find no coffeemaker in their room. A couple of guests found the Wi-Fi service unreliable.

A couple of guests mentioned that there were no restaurants nearby, while one reviewer thought that the location was too far from the airport, which is about an 11-minute drive away.
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Show Sources
Sources
Expedia.com gave this hotel an average score of 2 out of 5, with 33% of 3 guests recommending the property.

TripAdvisor.com ranked this hotel #57 out of 86 hotels in Edmonton, with an average score of 3 out of 5, from 30 reviews.

Booking.com gave this property an average score of 6.3 out of 10, based on 68 guest reviews.

The author called the hotel on May 6, 2013 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.0
Fair
#
63 / out of 71
hotels in Edmonton

Rated 6.0/10 based on 183 reviews

Ranked #63 out of 71 hotels in Edmonton

183
Map Marker Chateau Motel Edmonton
1414 Calgary Trail S.W., Edmonton, AB