Older west Edmonton hotel a 6-minute drive to West Edmonton Mall with mixed reviews
- Free Wi-Fi, free parking
- Many guests were pleased with the level of customer service they received
- Some guests enjoyed meals at the restaurant on site
- Many guests liked the location for accessing West Edmonton Mall, the Yellowhead Highway and nearby restaurants
- Many guests complained about areas of the hotel and rooms that needed updating, repair or cleaning
- Some guests complained of dim lighting, musty odours and dirty rooms
- Noise transfer was mentioned by some lodgers
- Some guests reported poor Wi-Fi, a lack of heating and non-working A/C units
Updated Oct 17, 2014
All property details verified by a front desk agent, May 19, 2014
The rooms and state of the building received the most complaints. Some guests complained of sparsely furnished rooms amd stained carpets. A few guests said that hallways and rooms smelled damp or musty, that rooms were cold and dark with dim lighting. Some said their air conditioners did not work to cool and others mentioned having noisy area heaters that left parts of the room and bathroom cold. There were multiple complaints posted online which could be summarized by saying the hotel was found to be older and in need of better cleaning, maintenance and renovation.
TripAdvisor.com guest reviews ranked the hotel #61 of 90 Edmonton hotels with an average rating of 3 out of 5 from 396 reviews.
Booking.com guest reviews rated the hotel 7.1 out of 10 from 165 reviews.
The author corresponded with the hotel on May 19, 2014 to verify some information.
Verified Guest stayed July 18, 2014
"It was good. Nothing just super great, but no particular complaints either."
7 out of 10 | Verified Guest stayed November 24, 2012
"I am pleased we can bring our dog."
6 out of 10 | Verified Guest stayed October 29, 2012
"Good with the exception of lack of heat in the room"
"Upon arrival the room was perfect in all ways with the exception of no heat. The front desk acted immediately when I advised them of the problem. the solution was a noisy electric heater that we used our entire stay (2 nights). They said it was not being fixed because there was no one on maintenance during the weekend."
8 out of 10 | Will stayed November 14, 2011
"Good value for the money."
"Overall good quality for the money. Nice and clean, very conveniently located. Staff is great."
7 out of 10 | Don stayed March 06, 2011
"Not enough parking. Should have hauled out snow or piled it on the property line and not putting it in the parking stalls."
9 out of 10 | Verified Guest stayed April 29, 2010
"The staff were extremely accomodating; this in my case meant the front desk staff (during 3 different shifts, so it wasn't just getting one nice person), the restaurant staff, and the banquets staff. All very friendly and helpful in a variety of ways. My only wish is that the hotel had family rooms so I could bring my whole family next time."