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BEST WESTERN Westwood Inn

BEST WESTERN Westwood Inn is a 3 star hotel in Edmonton, Alberta, Canada 18035 Stony Plain Road, Edmonton, AB, Canada
Estimated Price
$108
CAD
Photo 1 - BEST WESTERN Westwood Inn, 18035 Stony Plain Road, Edmonton, AB, Canada Show All Photos
Quick access to West Edmonton Mall but hotel isn't the cleanest or most updated
Pros 
  • Many guests mentioned that the hotel offered easy access to West Edmonton Mall
  • Hotel has a fitness centre, a pool, and a restaurant
  • Free wireless Internet, free parking, and free local calls
Cons 
  • Several guests complained about a lack of cleanliness at the hotel
  • Many guests came across room amenities that didn't work properly
  • Several guests thought that the hotel was old
  • No free breakfast
  • Check in and check out times only standard (4pm/11am)

Other Hotels in the Area
Holiday Inn Express Hotel & Suites Edmonton at the Mall (0.1 km)
Sandman Hotel West Edmonton (0.3 km)
Travelodge - Edmonton West (0.4 km)
Quality Inn West Harvest (0.4 km)
Executive Royal Inn West Edmonton (0.4 km)
Days Inn & Suites West Edmonton (0.4 km)
Wingate by Wyndham Edmonton West (0.4 km)
Courtyard Edmonton West (0.5 km)
Hampton Inn & Suites Edmonton West (0.5 km)
Hilton Garden Inn West Edmonton (0.6 km)
Comfort Inn West Edmonton (0.6 km)
West Edmonton Mall Inn (1.8 km)

This Hotel is Near...
Commonwealth Stadium (10.6 km)
Elk Island National Park (52.0 km)
Glenrose Rehabilitation Hospital (9.4 km)
Jasper Avenue, Edmonton (8.0 km)
Kingsway Mall (8.9 km)
Misericordia Hospital (2.6 km)
Stollery Children's Hospital (7.5 km)
TELUS World of Science-Edmonton (5.0 km)
University of Alberta (7.5 km)
West Edmonton Mall (2.2 km)

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Editor's Analysis
Updated on Apr 2, 2012
Overview
The Best Western Plus Westwood Inn is located on the south side of Stony Plain Road and to the east of 184th Street in Edmonton, Alberta.

Facilities at the pet-friendly hotel ($25/night) include free parking, an elevator, a business centre, and meeting space. There are also several leisure facilities at the property including a fitness centre, an indoor heated pool, an on-site restaurant (breakfast extra), and a cocktail lounge.

The six-story hotel features 172 guest rooms, including six suites. The majority of rooms at the hotel are non-smoking however there are seventeen rooms at the hotel that are smoking.

Room amenities include cable television, in-room movies, free local calls, free wireless Internet, and room service. Additionally rooms come with desks, ironing equipment, refrigerators, and air conditioning.

Access to the Anthony Henday Drive, a popular road way that forms a semi-circle around Edmonton, is about 1.7km west of the hotel. Additionally, West Edmonton Mall is about 2.2km away (driving distances - Google Maps).

Check in time at this property is at 4pm while check out time is at 11am.

Verified with a Front Desk Agent: seventeen non-smoking rooms, free in-room Wifi, no free breakfast, and every room has a mini-fridge.

The Good
Guests that stayed at this hotel had very mixed opinions about the property. The hotel's main strength appeared to be its location.

Guests that were happy with the hotel's location typically referenced the property's proximity to shopping. Many guests mentioned that West Edmonton Mall was easily accessible from the hotel by car.

Other benefits of staying at this property were not too clear. Some guests were served by "friendly" staff but there was some balance on this perspective. Also, some guests said that their rooms were "clean and the beds were comfortable" but again, the hotel did not appear to be consistent in meeting these expectations.

The Bad
Guest complaints for this property were quite numerous as the hotel appeared to be below guest expectations from several points of view.

Numerous guests were disappointed with their rooms and a lack of cleanliness was a problem. Some guests simply felt that their rooms were dirty or "dingy" while others described dirty items like the bathtub, comforter, carpet, or bed sheets. 

There were also many complaints about broken items in guest rooms or at least items that weren't working perfectly. Some guests said that the television was fuzzy but most guests who complained about something not working properly mentioned the in-room heater. According to one guest the room heater didn't "turn off or turn down at all." 

Guests who offered their opinions on the condition of the hotel felt that the property was on the older side. Some guests said the property was "outdated" while others recommended upgrades or refurbishing. One guest called the hotel "a dive" and compared the property to another hotel chain, one that is typically held in lower regard than the Best Western Plus brand.

There were many peripheral concerns as well. Occasionally guests complained that they did not get the room that they thought they had booked, the smell of cigarette smoke was also a problem, and multiple guests had difficulty negotiating their way through an icy and snowy parking lot in the winter.
Expedia.ca guest ratings averaged to 3.4 points out of 5 and 69% of guests recommended the hotel.

TripAdvisor.com ranked the hotel 54th of 84 properties and the site had 116 reviews.

Priceline.com guest ratings averaged to 6.3 points out of 10 and the hotel ranked 16th of 71 properties in Edmonton.

Front Desk Agent: seventeen non-smoking rooms, free in-room Wifi, no free breakfast, and every room has a mini-fridge.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.


Guest Reviews

6.5
Fair

#55 out of 69
Guest Rating Explained
Rating: 6.5 / 10 Details

No. of guest reviews: 459
Guest Recommended: Yes
Guest Ranking Explained

BEST WESTERN Westwood Inn is #55 out of 69 hotels in Edmonton ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Sheila from Medicine Hat, AB CA rated BEST WESTERN Westwood Inn 10 out of 10 on April 10, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Fort Mcmurray, AB US rated BEST WESTERN Westwood Inn 7 out of 10 on November 24, 2012 Verified Guest Hotel Review

"Pet Friendly"
"I am pleased we can bring our dog."
Hotel review by guest is Positive
Verified Guest from Yellowknife, NT CA rated BEST WESTERN Westwood Inn 6 out of 10 on October 29, 2012 Verified Guest Hotel Review

"Good with the exception of lack of heat in the room"
"Upon arrival the room was perfect in all ways with the exception of no heat. The front desk acted immediately when I advised them of the problem. the solution was a noisy electric heater that we used our entire stay (2 nights). They said it was not being fixed because there was no one on maintenance during the weekend."
Hotel review by guest is Positive
Verified Guest from Salmo, BC CA rated BEST WESTERN Westwood Inn 9 out of 10 on November 18, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Will from Atlanta, GA US rated BEST WESTERN Westwood Inn 8 out of 10 on November 14, 2011 Verified Guest Hotel Review

"Good value for the money."
"Overall good quality for the money. Nice and clean, very conveniently located. Staff is great."
Hotel review by guest is Positive
Raymond from Abbotsford, BC CA rated BEST WESTERN Westwood Inn 9 out of 10 on July 22, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Don from Grande Prairie, AB CA rated BEST WESTERN Westwood Inn 7 out of 10 on March 06, 2011 Verified Guest Hotel Review

"Not enough parking. Should have hauled out snow or piled it on the property line and not putting it in the parking stalls."
Hotel review by guest is Positive
Verified Guest from Grimshaw, AB CA rated BEST WESTERN Westwood Inn 9 out of 10 on April 29, 2010 Verified Guest Hotel Review

"The staff were extremely accomodating; this in my case meant the front desk staff (during 3 different shifts, so it wasn't just getting one nice person), the restaurant staff, and the banquets staff. All very friendly and helpful in a variety of ways. My only wish is that the hotel had family rooms so I could bring my whole family next time."
Show older reviews
Hotel review by guest is Positive
Troy from Wilkie, SK CA rated BEST WESTERN Westwood Inn 9 out of 10 on June 15, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated BEST WESTERN Westwood Inn 8 out of 10 on August 22, 2004 Verified Guest Hotel Review

Hotel Address: 18035 Stony Plain Road, Edmonton, AB, Canada

Overview & Amenities


BEST WESTERN Westwood Inn

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Swimming pool
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Refrigerator
  • Cable / Satellite TV
  • Meeting Rooms
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Photocopier
  • Courier
  • Ballroom
  • Exhibit Space
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Designated Smoking Area

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Other Hotels
in Alberta by Best Western

BEST WESTERN PLUS City Centre Inn (13.8 km)
BEST WESTERN Cedar Park Inn (17.6 km)
Best Western The Inn Saint Albert (18.4 km)
BEST WESTERN South Edmonton Inn & Suites (25.9 km)
Best Western Plus Sherwood Park Inn & Suites (33.8 km)
BEST WESTERN Sunrise Inn & Suites (36.0 km)
BEST WESTERN PLUS Denham Inn & Suites (49.8 km)
Best Western Wayside Inn Wetaskiwin (106.2 km)
Best Western Hotel Westlock (111.0 km)
Best Western Plus Camrose Resort and Casino (130.4 km)
BEST WESTERN Rimstone Ridge Hotel (172.2 km)
BEST WESTERN Red Deer Inn and Suites (224.2 km)

Nearby Cities
Saint Albert (13.1 km)
Sherwood Park (14.7 km)
Spruce Grove (25.2 km)
Leduc (25.4 km)
Stony Plain (29.6 km)

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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