OverviewThe Best Western Plus Westwood Inn is located on the south side of Stony Plain Road and to the east of 184th Street in Edmonton, Alberta.
Facilities at the pet-friendly hotel ($25/night) include free parking, an elevator, a business centre, and meeting space. There are also several leisure facilities at the property including a fitness centre, an indoor heated pool, an on-site restaurant (breakfast extra), and a cocktail lounge.
The six-story hotel features 172 guest rooms, including six suites. The majority of rooms at the hotel are non-smoking however there are seventeen rooms at the hotel that are smoking.
Room amenities include cable television, in-room movies, free local calls, free wireless Internet, and room service. Additionally rooms come with desks, ironing equipment, refrigerators, and air conditioning.
Access to the Anthony Henday Drive, a popular road way that forms a semi-circle around Edmonton, is about 1.7km west of the hotel. Additionally, West Edmonton Mall is about 2.2km away (driving distances - Google Maps).
Check in time at this property is at 4pm while check out time is at 11am.
Verified with a Front Desk Agent: seventeen non-smoking rooms, free in-room Wifi, no free breakfast, and every room has a mini-fridge.
The GoodGuests that stayed at this hotel had very mixed opinions about the property. The hotel's main strength appeared to be its location.
Guests that were happy with the hotel's location typically referenced the property's proximity to shopping. Many guests mentioned that West Edmonton Mall was easily accessible from the hotel by car.
Other benefits of staying at this property were not too clear. Some guests were served by "friendly" staff but there was some balance on this perspective. Also, some guests said that their rooms were "clean and the beds were comfortable" but again, the hotel did not appear to be consistent in meeting these expectations.
The Bad
Guest complaints for this property were quite numerous as the hotel appeared to be below guest expectations from several points of view.
Numerous guests were disappointed with their rooms and a lack of cleanliness was a problem. Some guests simply felt that their rooms were dirty or "dingy" while others described dirty items like the bathtub, comforter, carpet, or bed sheets.
There were also many complaints about broken items in guest rooms or at least items that weren't working perfectly. Some guests said that the television was fuzzy but most guests who complained about something not working properly mentioned the in-room heater. According to one guest the room heater didn't "turn off or turn down at all."
Guests who offered their opinions on the condition of the hotel felt that the property was on the older side. Some guests said the property was "outdated" while others recommended upgrades or refurbishing. One guest called the hotel "a dive" and compared the property to another hotel chain, one that is typically held in lower regard than the Best Western Plus brand.
There were many peripheral concerns as well. Occasionally guests complained that they did not get the room that they thought they had booked, the smell of cigarette smoke was also a problem, and multiple guests had difficulty negotiating their way through an icy and snowy parking lot in the winter.
Expedia.ca guest ratings averaged to 3.4 points out of 5 and 69% of guests recommended the hotel.
TripAdvisor.com ranked the hotel 54th of 84 properties and the site had 116 reviews.
Priceline.com guest ratings averaged to 6.3 points out of 10 and the hotel ranked 16th of 71 properties in Edmonton.
Front Desk Agent: seventeen non-smoking rooms, free in-room Wifi, no free breakfast, and every room has a mini-fridge.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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