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BEST WESTERN Westwood Inn

BEST WESTERN Westwood Inn is a 3 star hotel in Edmonton, Alberta, Canada 18035 Stony Plain Road, Edmonton, AB, Canada
Estimated Price
$179
CAD
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Guest Reviews
Amenities
Booking Information

Related Sites:

Other Hotels
in Edmonton by Best Western
BEST WESTERN PLUS City Centre Inn (13.8 km)
BEST WESTERN Cedar Park Inn (17.6 km)
BEST WESTERN South Edmonton Inn & Suites (25.9 km)

Older property, a 6-minute drive to West Edmonton Mall, with many complaints

Pros
  • Free Wi-Fi, free parking
  • Many guests were pleased with the level of customer service they received
  • Some guests enjoyed meals at the restaurant on site
  • Many guests liked the location for accessing West Edmonton Mall, the Yellowhead Highway and nearby restaurants
Cons
  • Many guests complained about areas of the hotel and rooms that needed updating, repair or cleaning
  • Some guests complained of dim lighting, musty odours and dirty rooms
  • Noise transfer was mentioned by some lodgers
  • Some guests reported poor Wi-Fi, a lack of heating and non-working A/C units

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Editor's Analysis
Updated on Jul 20, 2014
Overview
Located about a 6-minute drive from West Edmonton Mall and a 2-minute drive from the nearest Highway 2 on-ramp, The Best Western Westwood Inn is suitable for business or vacation travellers who prefer a hotel with meeting/banquet space, on-site dining and easy highway access.

Each of the hotel's smoke-free rooms comes equipped with air conditioning, free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a hair dryer and an iron and ironing board. Microwaves are available free upon request. Rooms with a jetted tub, a seating area with a sofabed and a microwave are also available, as are wheelchair-accessible rooms. Pets are permitted for $21 per pet, per stay.

On-site amenities include an indoor saltwater pool (open 7am-11pm), a fitness centre (open 5am-11pm), over 11,000 square feet of meeting space, a 24-hour business centre, a games rooms, an elevator and free parking, On-site dining is available Westwood Inn Dining Room (serving breakfast, lunch, dinner and room service daily) and The Monkey Cage Lounge, which serves lunch and dinner daily. 

Edmonton Valley Zoo is about a 16-minute drive from the hotel, while the University of Alberta is a 17-minute drive away. Crestwood Arena is roughly a 9-minute drive away and Edmonton International Airport (YEG) is 25-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 19, 2014
The Good
The reviews sourced for this analysis were mixed, with compliments going to the hotel's staff, restaurant and location.

Many guests were pleased with the level of customer service they received and characterized the staff as efficient, friendly and helpful. One guest said the staff gave a prompt wake-up call and another was helpful with directions.

The hotel's restaurant was complimented by a few lodgers. One guest said the food was good and the service fine.

Many guests liked the location of this hotel, close to West Edmonton Mall (a 6-minute drive), the Yellowhead Highway and restaurants.

The Bad
Reviews consulted for this analysis were mixed, with many complaints left by reviewers.

The rooms and state of the building received the most complaints. Some guests complained of sparsely furnished rooms amd stained carpets. A few guests said that hallways and rooms smelled damp or musty, that rooms were cold and dark with dim lighting. Some said their air conditioners did not work to cool and others mentioned having noisy area heaters that left parts of the room and bathroom cold. There were multiple complaints posted online which could be summarized by saying the hotel was found to be older and in need of better cleaning, maintenance and renovation.

Some guests complained of noise disruptions during their stay. They reported noise from guests in the hallway and overhead and adjacent rooms, as well as some plumbing noise.




Expedia.ca guest reviews rated the hotel 3.3 out of 5 with a 74% recommendation rate from 796 reviews.

TripAdvisor.com guest reviews ranked the hotel #61 of 90 Edmonton hotels with an average rating of 3 out of 5 from 396 reviews.

Booking.com guest reviews rated the hotel 7.1 out of 10 from 165 reviews.

The author corresponded with the hotel on May 19, 2014 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
6.7
Fair
Guest Rating Explained
Rating: 6.7 / 10 Details

No. of guest reviews: 129
Guest Recommended: Yes
Guest Ranking Explained

BEST WESTERN Westwood Inn is #52 out of 67 hotels in Edmonton ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Sheila from Medicine Hat, AB CA rated BEST WESTERN Westwood Inn 10 out of 10 on April 10, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Fort Mcmurray, AB US rated BEST WESTERN Westwood Inn 7 out of 10 on November 24, 2012 Verified Guest Hotel Review

"Pet Friendly"
"I am pleased we can bring our dog."
Hotel review by guest is Positive
Verified Guest from Yellowknife, NT CA rated BEST WESTERN Westwood Inn 6 out of 10 on October 29, 2012 Verified Guest Hotel Review

"Good with the exception of lack of heat in the room"
"Upon arrival the room was perfect in all ways with the exception of no heat. The front desk acted immediately when I advised them of the problem. the solution was a noisy electric heater that we used our entire stay (2 nights). They said it was not being fixed because there was no one on maintenance during the weekend."
Hotel review by guest is Positive
Verified Guest from Salmo, BC CA rated BEST WESTERN Westwood Inn 9 out of 10 on November 18, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Will from Atlanta, GA US rated BEST WESTERN Westwood Inn 8 out of 10 on November 14, 2011 Verified Guest Hotel Review

"Good value for the money."
"Overall good quality for the money. Nice and clean, very conveniently located. Staff is great."
Hotel review by guest is Positive
Raymond from Abbotsford, BC CA rated BEST WESTERN Westwood Inn 9 out of 10 on July 22, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Don from Grande Prairie, AB CA rated BEST WESTERN Westwood Inn 7 out of 10 on March 06, 2011 Verified Guest Hotel Review

"Not enough parking. Should have hauled out snow or piled it on the property line and not putting it in the parking stalls."
Hotel review by guest is Positive
Verified Guest from Grimshaw, AB CA rated BEST WESTERN Westwood Inn 9 out of 10 on April 29, 2010 Verified Guest Hotel Review

"The staff were extremely accomodating; this in my case meant the front desk staff (during 3 different shifts, so it wasn't just getting one nice person), the restaurant staff, and the banquets staff. All very friendly and helpful in a variety of ways. My only wish is that the hotel had family rooms so I could bring my whole family next time."
Show older reviews
Hotel review by guest is Positive
Troy from Wilkie, SK CA rated BEST WESTERN Westwood Inn 9 out of 10 on June 15, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated BEST WESTERN Westwood Inn 8 out of 10 on August 22, 2004 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Swimming pool
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Refrigerator
  • Cable / Satellite TV
  • Meeting Rooms
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Photocopier
  • Courier
  • Ballroom
  • Exhibit Space
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Designated Smoking Area

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6.7
Fair

#52 out of 67 hotels in Edmonton city based on 129 guest reviews

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Travelodge - Edmonton West
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West Edmonton Mall Inn
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8.3 Very Good
Matrix Hotel
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