The Best Western Plus City Centre Inn is located on 109th Street in Edmonton, Alberta. This hotel is located across the street from the Kingsway Mall and is a 2 minute drive south of the Edmonton City Centre Airport (private plane and helicopter service).
This hotel is 100% smoke free and offers 103 rooms and 4 suites. All units include televisions, free wireless Internet, telephones with voice mail and free local calls (under 30 minutes), alarm clocks, hair dryers, irons and ironing boards, desks, and air conditioning. Suites also include bathrobes and microwaves. Free parking with cold weather hook-ups is available on site and pets are not allowed at this property.
A 24-hour Tim Horton's (coffee shop) is located on site and this hotel also offers room service from 11:00am - 11:00pm. The on-site Runway 29 Lounge serves lunch and dinner and is open from 11:00am - 11:00pm.
Other on-site amenities include a heated indoor pool with water slide, hot tub, fitness facility, coin-operated laundry machines, and a business centre which offers printing and copy services at an extra fee.
This property is about an 8 minute drive south to downtown Edmonton (Edmonton City Centre and Art Gallery of Alberta), while Jasper street is 5 minutes south, by car, and is popular for its dining and entertainment venues.
Rexall Place (home of the NHL's Edmonton Oilers) and Commonwealth Stadium (home of the CFL's Edmonton Eskimos) are about a 10 minute drive from this property. The Edmonton International Airport (YEG) is approximately 43 minutes away, by car (driving time estimates: Google Maps).
Positive reviews for this hotel outnumbered negative reviews, among the reviews used for this analysis.
The guest rooms were frequently described as clean and quiet. A few reviewers thought that their rooms appeared to be recently renovated, while a few other guests found their rooms to be spacious. A couple of reviewers specifically mentioned that their beds were comfortable.
Many guests mentioned that the hotel's proximity to the Kingsway Mall was an added convenience. Several reviewers said that they were able to walk across the street to access the mall for shopping or dining. A couple of guests also found the Royal Alexandra Hospital to be about a 15 minute walk away, while a few other reviewers were happy that they were able to travel to downtown, by cab, for about $15.
The on-site Tim Horton's was mentioned by many guests as an added value feature. Other features mentioned by guests included: large in-room televisions, pool with water slide, hot tub, and free parking.
The front desk agents were complimented by some guests for their friendly and efficient service. One guest, who made special requests because of chemical and environmental sensitivities, said that "the staff never once made me feel like I was a hassle". Several reviewers were also impressed that they received a discounted hospital rate.
Several guests said that they would stay at this hotel again in the future.
While most guests seemed to describe overall positive experiences, among the reviews used for this analysis, there were a few common concerns.
Several guests described the property as old and tired. Reviewers described dated furnishings and decor, dirty and stained carpeting, and worn bed linens.
While many reviewers found their rooms to be clean, a few guests experienced cleanliness inconsistencies. One reviewer complained that she did not receive housekeeping service during a multi-night stay, while a couple of other guests discovered personal items that had been left behind by previous guests.
A couple of guests found the wireless Internet service to be slow and unreliable, while a couple of other reviewers were disturbed by noise from the nearby airport. A few guests found the room rates to be expensive.
ranked this hotel #28 out of 85 properties in Edmonton, from 22 guest reviews.
Hotels.com gave this property an average score of 3.8 out of 5.0, based on 5 guest reviews.
Expedia.ca gave this hotel an average score of 4.0 out of 5.0, with 80% of 5 guests recommending the property.
CanadianHotelGuide.com gave this hotel an average score of 8.1 out of 10, from 23 guest reviews.