BEST WESTERN PLUS City Centre InnBEST WESTERN PLUS City Centre InnBEST WESTERN PLUS City Centre InnBEST WESTERN PLUS City Centre InnBEST WESTERN PLUS City Centre InnBEST WESTERN PLUS City Centre InnBEST WESTERN PLUS City Centre InnBEST WESTERN PLUS City Centre InnBEST WESTERN PLUS City Centre InnBEST WESTERN PLUS City Centre InnBEST WESTERN PLUS City Centre InnBEST WESTERN PLUS City Centre InnBEST WESTERN PLUS City Centre Inn

8.2 | Very Good
BEST WESTERN PLUS City Centre Inn

Clean & quiet rooms near Kingsway Mall with on-site dining & pool with waterslide

Pros
  • Free wireless Internet, free parking, and free local calls (under 30 minutes)
  • Many guests described their rooms as clean and quiet
  • Many reviewers found the on-site Tim Horton's to be an added value feature
  • Many guests found the proximity of the hotel to the Kingsway Mall convenient
  • Several reviewers complimented the staff for their friendly service
Cons
  • Several guests thought that the hotel appeared old and tired
  • A few reviewers found the Internet service to be slow and unreliable
  • A few guests thought that the room rates were expensive
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Editor's Analysis
Updated Aug 8, 2014
Overview
The Best Western Plus City Centre Inn is located on 109th Street in Edmonton, Alberta. This hotel is located across the street from the Kingsway Mall and is a 2 minute drive south of the Edmonton City Centre Airport (private plane and helicopter service).

This hotel is 100% smoke free and offers 103 rooms and 4 suites. All units include televisions, free wireless Internet, telephones with voice mail and free local calls (under 30 minutes), alarm clocks, hair dryers, irons and ironing boards, desks, and air conditioning. Suites also include bathrobes and microwaves. Free parking with cold weather hook-ups is available on site and pets are not allowed at this property.

A 24-hour Tim Horton's (coffee shop) is located on site and this hotel also offers room service from 11:00am - 11:00pm. The on-site Runway 29 Lounge serves lunch and dinner and is open from 11:00am - 11:00pm. 

Other on-site amenities include a heated indoor pool with water slide, hot tub, fitness facility, coin-operated laundry machines, and a business centre which offers printing and copy services at an extra fee.

This property is about an 8 minute drive south to downtown Edmonton (Edmonton City Centre and Art Gallery of Alberta), while Jasper street is 5 minutes south, by car, and is popular for its dining and entertainment venues. 

Rexall Place (home of the NHL's Edmonton Oilers) and Commonwealth Stadium (home of the CFL's Edmonton Eskimos) are about a 10 minute drive from this property. The Edmonton International Airport (YEG) is approximately 43 minutes away, by car (driving time estimates: Google Maps).
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The Good
Positive reviews for this hotel outnumbered negative reviews, among the reviews used for this analysis.

The guest rooms were frequently described as clean and quiet. A few reviewers thought that their rooms appeared to be recently renovated, while a few other guests found their rooms to be spacious. A couple of reviewers specifically mentioned that their beds were comfortable.

Many guests mentioned that the hotel's proximity to the Kingsway Mall was an added convenience. Several reviewers said that they were able to walk across the street to access the mall for shopping or dining. A couple of guests also found the Royal Alexandra Hospital to be about a 15 minute walk away, while a few other reviewers were happy that they were able to travel to downtown, by cab, for about $15.

The on-site Tim Horton's was mentioned by many guests as an added value feature. Other features mentioned by guests included: large in-room televisions, pool with water slide, hot tub, and free parking.

The front desk agents were complimented by some guests for their friendly and efficient service. One guest, who made special requests because of chemical and environmental sensitivities, said that "the staff never once made me feel like I was a hassle". Several reviewers were also impressed that they received a discounted hospital rate.

Several guests said that they would stay at this hotel again in the future.
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The Bad
While most guests seemed to describe overall positive experiences, among the reviews used for this analysis, there were a few common concerns.

Several guests described the property as old and tired. Reviewers described dated furnishings and decor, dirty and stained carpeting, and worn bed linens.

While many reviewers found their rooms to be clean, a few guests experienced cleanliness inconsistencies. One reviewer complained that she did not receive housekeeping service during a multi-night stay, while a couple of other guests discovered personal items that had been left behind by previous guests.

A couple of guests found the wireless Internet service to be slow and unreliable, while a couple of other reviewers were disturbed by noise from the nearby airport. A few guests found the room rates to be expensive.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #28 out of 85 properties in Edmonton, from 22 guest reviews.

Hotels.com gave this property an average score of 3.8 out of 5.0, based on 5 guest reviews.

Expedia.ca gave this hotel an average score of 4.0 out of 5.0, with 80% of 5 guests recommending the property.

CanadianHotelGuide.com gave this hotel an average score of 8.1 out of 10, from 23 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.2
Very Good

Rated 8.2/10 based on 119 reviews

Ranked #20 out of 1 hotels in Edmonton


9 out of 10 | Verified Guest stayed November 04, 2014

"Excellent location while visiting Royal Alexandra Hospital"

"Clean and recently renovated. Attached restaurants an added bonus."

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7 out of 10 | Terra stayed March 27, 2014

"Very comfortable and quiet. Great value"

"Great beds! Not very convenient to get to your room"

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9 out of 10 | Len stayed March 05, 2014

"We found the BestWestern plus City Centre Inn, a great convenience for location. The room & service was excellent, very helpful to us for any questions we needed answered. We will definately stay again when the need arrises."

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9 out of 10 | Darlene stayed January 25, 2014

"A haven after a long road trip"

"I arrived tired and just wanting to settle in my room for the evening. Check in was fast, service professional and helpful and my room was fantastic. I love the location of the Inn because it was so close to where I had appointments the next day and great shopping across the street... In all an excellent stay."

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9 out of 10 | Robert stayed September 09, 2012

"Both the room and location were perfect for our needs. I appreciated the bright lights in the room."

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9 out of 10 | Verified Guest stayed October 09, 2011

"Nice place to stay."

"Front desk personel were efficient. The room was very nice and clean, however it seemed to get fairly cool in the early morning, even though the furnace was running quite a bit. The location of the hotel was great, close proximity to Glenrose hospital. What I liked best was the quietness in the wing I was in. Recommend a stay at this hotel for access to Glenrose and Royal Alexandra Hospitals and if you enjoy shopping the Kingsway mall is right across the street."

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7 out of 10 | Verified Guest stayed November 29, 2010

"..was visiting Edmonton for Grey Cup. when I booked I thought the hotel was a bit closer to the downtown area. so it was a 40 min. walk or a cab or bus ride away. otherwise it was good."

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Map Marker BEST WESTERN PLUS City Centre Inn
11310-109th Street, Edmonton, AB