This hotel is 100% smoke-free and has 195 rooms and 9 suites. All units include televisions with pay-per-view movies, mini-fridges, coffee makers, free wireless Internet, free local calls (under 30 minutes), alarm clocks, hair dryers, irons and ironing boards, and air conditioning. This property allows pets and charges $20 per night based on the availability of pet-friendly rooms (restricted to 2 dogs per room, under 80lbs each). Free parking is available and cold-weather hook-ups are provided.

The on-site restaurant, Season's Grill serves breakfast, lunch, and dinner from 7:00am - 10:00pm, daily. This restaurant has an adjacent lounge which offers pub food from 10:30am - 1:00am, Sunday - Thursday, and 12:00pm - 1:00am on Fridays and Saturdays. Room service is also available, daily, from 7:00am to 11:00pm.

This hotel has a 24-hour exercise facility that is equipped with cardio machines and strength training equipment. There is also an indoor pool on site. This property also offers mail, copy and fax services (an extra fee may apply) at the on-site business centre. A National Car Rental location is on site and operates daily, from 7:00am - 7:00pm.

This hotel is about a 5 minute drive from the SouthGate Shopping Mall and about a 20 minute drive to West Edmonton Mall. West Edmonton Mall features retail shopping, restaurants, an indoor theme park, an indoor water park, and an ice skating rink. The Edmonton International Airport (YEG) is a 25 minute drive south of this hotel (driving time estimates: Google Maps).

A few guests also specifically mentioned that the mattresses were comfortable. A couple of guests mentioned that the complimentary toiletries were of good quality and that the guest room balconies were an added value feature.

Many guests expressed concerns with the run-down and neglected appearance of this hotel. Reviewers frequently suggested that the property should invest in renovations to improve the guest experience. Guests described the following issues with their rooms: broken televisions, dated furniture, stained and worn carpeting, unpleasant odours, thin bed linens, lack of soundproofing, and burnt-out light bulbs. 

Some reviewers also thought that the guest room bathrooms could use upgrades. A few reviewers experienced problems with clogged drains, inadequate water pressure, and slow running toilets.

Several guests were disappointed by their interactions with the hotel staff. A few reviewers found the check-in and check-out process inefficient, while a couple of other guests described the front desk agents as unfriendly. A couple of reviewers were given room keys for units that were already occupied by other guests and a few guests who reported complaints to the management said that their concerns were not resolved.

A few reviewers, familiar with Best Western properties, noted that this hotel did not seem to be up to the standard of the Best Western brand.