BEST WESTERN Cedar Park InnBEST WESTERN Cedar Park InnBEST WESTERN Cedar Park InnBEST WESTERN Cedar Park InnBEST WESTERN Cedar Park InnBEST WESTERN Cedar Park InnBEST WESTERN Cedar Park InnBEST WESTERN Cedar Park InnBEST WESTERN Cedar Park InnBEST WESTERN Cedar Park InnBEST WESTERN Cedar Park InnBEST WESTERN Cedar Park InnBEST WESTERN Cedar Park InnBEST WESTERN Cedar Park InnBEST WESTERN Cedar Park Inn

Reviewers suggested that major renovations would improve the guest experience

Pros
  • Free wireless Internet, free local calls (under 30 minutes), and free parking
  • Many guests found their rooms to be clean
  • Several guests complimented the food quality at the on-site restaurant
  • A few reviewers found the hotel conveniently located for accessing major highways
Cons
  • Many guests complained that the hotel was in need of renovations and upgrades
  • Several guests found the customer service to be poor
  • A few reviewers described their rooms as small
  • A few guests thought that this property was not up to the standards of the Best Western brand
jump to full editor's analysis (below)
Rates & Availability
Editor's Analysis
Updated Jun 15, 2012
Overview
The Best Western Cedar Park Inn is located on Gateway Boulevard in South Edmonton, within a 5 minute drive to interchanges for major highways (Calgary Trail and Whitemud Drive or Highway 2/14).

This hotel is 100% smoke-free and has 195 rooms and 9 suites. All units include televisions with pay-per-view movies, mini-fridges, coffee makers, free wireless Internet, free local calls (under 30 minutes), alarm clocks, hair dryers, irons and ironing boards, and air conditioning. This property allows pets and charges $20 per night based on the availability of pet-friendly rooms (restricted to 2 dogs per room, under 80lbs each). Free parking is available and cold-weather hook-ups are provided.

The on-site restaurant, Season's Grill serves breakfast, lunch, and dinner from 7:00am - 10:00pm, daily. This restaurant has an adjacent lounge which offers pub food from 10:30am - 1:00am, Sunday - Thursday, and 12:00pm - 1:00am on Fridays and Saturdays. Room service is also available, daily, from 7:00am to 11:00pm.

This hotel has a 24-hour exercise facility that is equipped with cardio machines and strength training equipment. There is also an indoor pool on site. This property also offers mail, copy and fax services (an extra fee may apply) at the on-site business centre. A National Car Rental location is on site and operates daily, from 7:00am - 7:00pm.

This hotel is about a 5 minute drive from the SouthGate Shopping Mall and about a 20 minute drive to West Edmonton Mall. West Edmonton Mall features retail shopping, restaurants, an indoor theme park, an indoor water park, and an ice skating rink. The Edmonton International Airport (YEG) is a 25 minute drive south of this hotel (driving time estimates: Google Maps).
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The Good
There were few overall positive experiences described among the reviews used for this analysis. However, many guests did find their rooms to be clean. 

A few guests also specifically mentioned that the mattresses were comfortable. A couple of guests mentioned that the complimentary toiletries were of good quality and that the guest room balconies were an added value feature.

Several guests complimented the food quality at Season's Grill, the on-site restaurant. A couple of guests also found the on-site restaurant to be an added convenience.

Several reviewers found the location of this hotel, on Gateway Boulevard, convenient for accessing major highways. Some guests also mentioned finding shopping and dining destinations nearby. 
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The Bad
Many guests expressed concerns with the run-down and neglected appearance of this hotel. Reviewers frequently suggested that the property should invest in renovations to improve the guest experience. Guests described the following issues with their rooms: broken televisions, dated furniture, stained and worn carpeting, unpleasant odours, thin bed linens, lack of soundproofing, and burnt-out light bulbs. 

Some reviewers also thought that the guest room bathrooms could use upgrades. A few reviewers experienced problems with clogged drains, inadequate water pressure, and slow running toilets.

Several guests were disappointed by their interactions with the hotel staff. A few reviewers found the check-in and check-out process inefficient, while a couple of other guests described the front desk agents as unfriendly. A couple of reviewers were given room keys for units that were already occupied by other guests and a few guests who reported complaints to the management said that their concerns were not resolved.

A few reviewers, familiar with Best Western properties, noted that this hotel did not seem to be up to the standard of the Best Western brand.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.1 out of 5.0, with 61% of 79 guests recommending the property.

TripAdvisor.ca ranked this hotel #55 out of 84 properties in Edmonton, based on 79 guest reviews.

Booking.com gave this hotel an average score of 7.9 out of 10, from 209 reviews.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
Guest Reviews
6.6
Fair

Rated 6.6/10 based on 890 reviews

Ranked #53 out of 68 hotels in Edmonton


7 out of 10 | Morgan stayed November 15, 2013

"Cedar Park CLEAN,COMFY"

"Only thing I have to complain about tis the food.. Restaurant is nice clean etc but food was fair at best. Would stay there again but NEVER EAT there again !!!"

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8 out of 10 | David stayed October 05, 2013

"Good value"

"Late check in posed no problems staff were friendly the room was spotless and very comfortable quite large with outside deck. Parking bays were a bit small."

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7 out of 10 | Charita stayed September 29, 2013

"Decent Hotel"

"....."

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7 out of 10 | Verified Guest stayed August 05, 2013


9 out of 10 | Marselo stayed April 06, 2013

"best hotel i been in Edmonton"

"very clean nice customer service and a very quiet place to relax. plus the pool is very good and clean."

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9 out of 10 | Verified Guest stayed March 12, 2013


7 out of 10 | Laureen stayed February 19, 2012

"comfortable beds and GREAT service"

"The service in this hotel was exceptionally good and the hotel was clean and the bed was incredibly comfortable. The only disappointment was the small pool and the lack of a hot tub. Otherwise - this was a great hotel and a great value!"

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show older reviews

8 out of 10 | Kevin stayed October 20, 2005


8 out of 10 | Robert stayed June 17, 2005

Map Marker BEST WESTERN Cedar Park Inn
5116 Gateway Boulevard, Edmonton, AB