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Well-liked Cold Lake hotel with indoor pool, waterslide, restaurant and free hot breakfast

Pros
  • Free amenities: Wi-Fi, hot breakfast buffet, parking, local calls
  • Guests said the staff were very polite and friendly
  • Location convenient to highway and a close walk to restaurants
  • Guests liked their clean, quiet and comfortable rooms
  • Many highlighted their comfy beds at this hotel
  • Several guests enjoyed meals at the restaurant
Cons
  • Guests found the motel section rooms dated, with poor sound insulation and musty
  • Guests complained when the restaurant patrons took too many of the parking spaces on site forcing guests to park in the off-site overflow lot
  • A few guests found the restaurant prices high
  • Guests gave mixed reviews of the free breakfast
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Jun 8, 2015
Overview
This hotel is a popular choice in Cold Lake, as it offers something for everyone. Business guests appreciate the well-liked restaurant and lounge offering steak and prime rib, the meeting rooms and its location in the business district, right off Highway 28, Cold Lake's main thoroughfare. A free buffet breakfast, indoor pool with waterslide and kitchenette suites make this an appealing hotel for families. And couples wanting to celebrate a special occasion can enjoy jacuzzi suites with large flat screen TVs and pillow-top mattresses.

This hotel has 3 sections which affect the type of room obtained. Deluxe rooms and suites are in the main hotel's north wing and more modest rooms are offered in the west wing of the main building and in the detached building, which is an older motel. Some rooms in the detached building or motel have outdoor access through patio doors.

All 137 rooms are smoke-free and air-conditioned and offer free Wi-Fi, free local calls, a cable TV a mini-fridge, a microwave, a coffeemaker, a desk with ergonomic chair, a hair dryer, and an iron and ironing board. All rooms are furnished with queen or king beds. Room extras include a separate bedroom and living room, a 42" LCD TV, iPod connectivity, a kitchenette (stove top, microwave, full-size fridge), a sofabed, a 2-person jacuzzi with bathrobes and a fireplace. This hotel is wheelchair accessible.

Free limited outdoor parking is available on site and there is an overflow lot off site. Pet-friendly rooms are available in motel section for $25 per night.

A free hot breakfast buffet is offered each morning from 6 am to 10 am and includes fresh baked pastries, pancakes/French toast, make your own waffles, hot oatmeal, eggs, fresh fruit, toast, cereal, yogurt, juice and coffee. 

Also located on the premises is Sawmill Prime Rib & Steakhouse, which is open daily for breakfast, lunch and and features Alberta beef. An a la carte breakfast is also available for hotel guests for 20% off the regular price. Room service is available and the lounge features a happy hour from 3:30 pm to 6 pm with 20% off the lounge menu. Several other restaurants are within a 4-minute walk of the hotel.

Hotel amenities include an indoor pool with waterslide, a hot tub, a business centre, a fitness room, same-day dry cleaning and meeting/conference space. 

Guests will find the Cold Lake Golf and Winter Club a 4-minute drive west of the hotel, and Grand Square Cinema a 4-minute walk away. Shopping can be found at Tri-City Mall, about a 9-minute drive north, and Cold Lake Regional  Airport (YOD) is about a 15-minute drive northwest. (All travel time estimates: Google Maps)

Confirmed with the front desk on June 8, 2015: the hotel is smoke free, pets are allowed for $25 per night in the motel section only, breakfast buffet is free
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The Good
The majority of reviews consulted for this editorial were positive with much praise going to the hotel's rooms, staff and location.

Many reviewers enjoyed their accommodations while staying at this hotel. They described their rooms as clean, fresh, well-equipped and spacious, with modern decor, comfortable beds and a strong Wi-Fi signal.

Several guests praised the staff and customer service they received. The staff were characterized as friendly, professional, and accommodating, and one return customer remarked, "the staff remembers me, what I like and require".

Many lodgers were pleased with the hotel's location. They described it as within walking distance to shops and restaurants, and close to golfing and curling

Several guests enjoyed dining on site and described the food as awesome and great. They said the staff was friendly and helpful and made for an enjoyable stay. One business guest felt it was a great place for a social meeting with clients.

Guest also liked the pool, saying it was kept clean with fresh towels and said it and the waterslide were very good.
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The Bad
While many of the reviews read online were positive, there were a some common complaints among them. Weak spots in the service were focused on the motel rooms, the free breakfast, the crowded parking and complaints over pricing at the restaurant.

Guests who had rooms in the motel section sometimes mentioned the dated condition of these rooms in the reviews, that needed better sound insulation, some repairs, were dark and dingy, had older carpets and smelled musty. Although these rooms were cheaper, they advised getting a room in the main hotel building.

Sometimes guests found parking at the hotel lacking enough spaces, although it was described as ample, safe and well lit. This occurred when the restaurant patrons had taken up valuable parking spots, and the hotel was really full, but the hotel has provided a lot across the street for these occasions.

Guest reviewers gave mixed reviews of the free breakfast. Some guests complained about it being crowded, or lacking in some way. Others thought it was very good.

Some guests found the in-room dining and restaurant to be too expensive.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #1 out of 6 Cold Lake hotels from 106 reviews.

Expedia.ca guest ratings averaged 3.8 out of 5 with 89% of 27 guests recommending the hotel.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.9
Good
#
1 / out of 2
hotels in Cold Lake

Rated 7.9/10 based on 338 reviews

Ranked #1 out of 2 hotels in Cold Lake

338
Map Marker BEST WESTERN Cold Lake Inn
4815 52nd Street, Cold Lake, AB