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Mystic Springs Chalets & Hot Pools

8.3 | Very Good
MAP

Guests praised room rates, 4-minutes to shops, restaurants and grocery

Pros
  • Free Wi-Fi and free parking
  • The rooms were well-appointed, spacious, comfortable and clean, said many guests
  • Many guests praised the staff and described them as personable and helpful
  • The price was right for some reviewers
  • The location was convenient to attractions and amenities, according to some guests
Cons
  • Wi-Fi was slow, according to a few guests
  • Pool and hot tub were not warm enough, said a few reviewers
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Feb 11, 2013
Overview
Located near Canmore's city centre, this hotel is situated near local outdoor attractions such as Banff National Park (8-minute drive) and Nordic Centre Provincial Park (12-minute drive). The hotel's location makes it a popular choice with guests looking to participate in outdoor recreational activities.

This property is 100% smoke-free and offers 44 chalets. Each chalet features 2 bedrooms, free Wi-Fi, a flatscreen TV with cable, a DVD player, a stereo with iPod dock, an iron and ironing board, full kitchen (includes a fridge, stovetop, microwave and dishwasher), a coffee/tea maker, a toaster, dishware, flatware and glassware, a private patio and individual climate control.

On-site amenities include an outdoor pool, a 10-person hot pool (open year round), meeting space, on-site massage services, complimentary DVD rentals, fitness equipment, an on-site BBQ and free Wi-Fi in public areas.

Free parking is available on-site and this property allows pets for a fee of $25 per night. 

The Canmore Canverns and Caves are within walking distance, 15-minutes by foot or a 3-minute drive northwest of the hotel. The Canmore Geoscience Museum is a 4-minute drive northwest. Several boutique retail shops are within a 4-minute drive (northwest) of the property, as are a few restaurants, such as Tapas Restaurant, Trough Dining Co. and Iron Goat Pub. There are also a few grocery stores within walking distance, 15-minutes by foot or a 3-minute drive northwest, such as Sobey's and Nutter's Bulk and Natural Food. (All driving and walking distances: Google Maps)

Confirmed with a front desk agent February 7, 2013: free Wi-Fi, hot pool availabilty, parking and pet policy.

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The Good
Many of the reviews used for this analysis were favourable and guests were happy with the rooms, the staff, the location and price.

Many reviewers complimented the size of the chalets and amenities included. Several guests said they had the comforts of home and described the chalets as well-equipped, comfortable and clean. However, there were opposing opinions and mixed reviews about the cleanliness (see below).

Staff were praised for being personable, helpful and providing great service. However, there are mixed reviews about this (see below for more details).

The price was right for several guests. Overall, they felt the hotel provided good value.

The location of the hotel was suitable for guests who wanted to explore the area by car or foot and to visit outdoor attractions such as Banff National Park.

Additionally, a few guests said the beds were comfortable and appreciated that the hotel was one of the few in the area that allowed pets.
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The Bad
As mentioned earlier, most of the reviews used for this analysis were positive but there were a few complaints about the pool, the Wi-Fi, cleanliness and staff.

A few guests thought both the pool and hot tub was not nearly warm enough.

According to a few guests, the Wi-Fi connection was slow.

As mentioned above, feedback regarding the cleanliness of the rooms was generally positive. However, there were a few guests who claimed that dirty dishes were left from previous guests and the bed sheets were not fresh upon arrival.

As stated earlier, the reviews regarding the staff were mostly positive but a couple guests experienced slow check-ins and were frustrated with the inefficiency of the staff.
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Show Sources
Sources
TripAdvisor.com ranked this hotel #14 out of 33 hotels in Canmore based on 159 reviews.

Expedia.ca rated this hotel 4.1 out of 5 based on 66 reviews.

Booking.com
rated this property 8.5 out of 10 based on 53 reviews.

The author called the hotel to verify some information on February 7, 2013.
Editor's Analysis by Jennee R.
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
Guest Reviews
8.3
Very Good
#
11 / out of 35
hotels in Canmore

Rated 8.3/10 based on 610 reviews

Ranked #11 out of 35 hotels in Canmore

610
Map Marker Mystic Springs Chalets & Hot Pools
140 Kananaskis Way, Canmore, AB