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Grand Canadian Resort Canmore

Grand Canadian Resort Canmore is a 3 star hotel in Canmore, Alberta, Canada 91B Three Sister Drive, Canmore, AB, Canada
Estimated Price
$142
CAD
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Guest Reviews
Amenities
Booking Information

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Spacious rooms and comfortable beds, but concerns with service and broken appliances

Pros 
  • Free parking
  • Some guests enjoyed comfortable beds and spacious rooms
  • The hotel's location was praised by several reviewers
Cons 
  • Most reviewers were displeased with the level of customer service they received
  • Several guests reported broken appliances and lack of cooking utensils

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Editor's Analysis
Updated on Dec 14, 2012
Overview
Located approximately 12 minutes off the Trans-Canada Highway and an 8 minute drive from Canmore's city centre, the Grande Canadian Resort Canmore is suited to vacationers who prefer a hotel with 2-bedroom apartment-style suites including full kitchens.

This hotel has 32 air-conditioned suites, each offering 2 bedrooms, 2 bathrooms, cable TV, a full kitchen, a dining area, a separate living area with a sofabed, a fireplace, a washer and dryer, and a hair dryer. 
Hotel amenities include a heated indoor pool, a hot tub, a sauna, fitness facilities, and a library. Parking is free, and pets stay free. This hotel is not wheelchair accessible.

Sobey's grocery store is about an 8-minute drive north of the hotel, while nearby restaurants include Indochine Vietnamese Fusion Cuisine and Vic's Steakhouse and Bar (both within a 9-minute drive northeast).

Banff National Park a 14-minute drive north, while Lake Louise Ski Area is roughly 30 minutes northwest by car. Cascade Plaza for shopping and downtown Banff are both about a 30-minute drive northwest as well. Calgary International Airport (YYC) is a 1 hour and 15-minute drive east of the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent on December 13, 2012: Free parking, pets stay free.

The Good
While most of the reviews consulted for this analysis were negative, there were a couple of common compliments among them, which included the rooms and location.

Some guests were pleased with their accommodations at this hotel. They described their rooms as spacious, having comfortable beds and pillows and nice views of wooded areas. It should be mentioned however, that while some of these guests found their rooms to be clean, many others felt the rooms and common areas needed a more thorough cleaning.

The hotel's location was praised by several reviewers. They described it as close to Canmore (about a 30-minute walk and a 10-minute drive), biking and hiking trails, and many restaurants. It was also reported the hotel was in a secluded and quiet location.

The Bad
While this hotel received some positive comments among the reviews consulted for this analysis, many more of the reviews were negative and focused primarily on the hotel's staff, appliances, and noise transfer.

Many guests were disappointed with the level of customer service they received. They described the staff as unhelpful 
and unsympathetic, and it was reported there is no on-duty staff from 5:00pm until the following morning. Cleaning is only provided once a week on Saturdays, and one guest remarked, "nothing is available from the front office".

Several reviewers found the units' appliances either broken or lacking. These guests reported broken dishwashers and burners, and plumbing leaks. It was also mentioned by many reviewers that they found the kitchen utensils to be either outdated or missing.

Noise disturbances were a source of complaint by some lodgers. They described noisy ventilation systems, as well as construction and children running in rooms overhead.
TripAdvisor.com guest reviews ranked the hotel #28 out of 33 Canmore hotels from 31 reviews.

Verified with a front desk agent on December 13, 2012: Free parking, pets stay free.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
8.6
Very Good

#6 out of 34
Guest Rating Explained
Rating: 8.6 / 10 Details

No. of guest reviews: 16
Guest Recommended: Yes
Guest Ranking Explained

Grand Canadian Resort Canmore is #6 out of 34 hotels in Canmore ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Randolph from Sherwood Park, AB CA rated Grand Canadian Resort Canmore 9 out of 10 on September 06, 2010 Verified Guest Hotel Review

"Very quiet location with great mountain scenery"
Hotel review by guest is Positive
Verified Guest from Blackfalds, AB CA rated Grand Canadian Resort Canmore 7 out of 10 on May 02, 2010 Verified Guest Hotel Review

"Our hotel room was extremely hot. We had the furnace turned off and the windows open and it was still too warm. The bed was not very comfortable but for $80 a night we were pleased and would stay again (just not in that room)."
Hotel review by guest is Positive
Georgina from Red Deer, AB CA rated Grand Canadian Resort Canmore 9 out of 10 on March 17, 2010 Verified Guest Hotel Review


Amenities

  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • 24 Hour Reception
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Refrigerator
  • Cable / Satellite TV
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • DVD Player
  • Laundry service
  • Billiards
  • Jacuzzi
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Outdoor
  • Games Available
  • Family Room
  • Self Laundry
  • Free Parking

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Other hotel options in Canmore:
More Frequently Booked
7.7 Good
Lodges at Canmore
C$219
Higher Rated By Guests
8.7 Very Good
Georgetown Inn Canmore
C$141
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