Overview
Located in Canmore's city centre and just east of the Trans-Canada Highway, the Canadian Rockies Chalets is popular with travellers who require a centrally-located apartment-style hotel close to Banff (roughly a 20-minute drive).
This hotel has 40 air-conditioned suites, each offering free Wi-Fi, cable TV, a DVD player, a full kitchen, a living room, a dining area, and a hair dryer. 2-bedroom suites are available, and 3-bedrooms suites also include a fireplace, a patio, and an additional bathroom.
Hotel amenities include a barbecue area, a hot tub, and a conference room. The hotel does not offer accessible rooms, and parking is free. Pets are permitted for an additional $15 per night.
Dining options close by include Thai Pagoda Restaurant and Glacier Restaurant and Lounge, which are both within a 2-minute walk northeast of the hotel. Rose & Crown Restaurant and Sobey's grocery store are both roughly a 3-minute drive, while Cascade Plaza (shopping) is about 20-minutes southwest away in Banff.
The Banff National Park is about a 7-minute drive from the Canadian Rockies Chalets. Skiing and snowboarding are offered at Nakiska Mountain Resort (roughly 40 minutes southeast by car), and Lake Louise Ski Area (approximately a 20-minute drive northwest). Canmore Golf and Curling Club can be found 2 minutes northward on foot. Calgary International Airport (YYC) is about a 1 hour and 15-minute drive east. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent on December 12, 2012: Free Wi-Fi, free parking, pets are permitted for $15 per night, not accessible.
The GoodGuest reviews used for this analysis showed a positive response to the hotel's location, staff, and value.
Most reviewers were pleased with the hotel's location. They described it as being within walking distance to downtown Canmore, restaurants and shopping, as well as close to gas stations, Banff National Park, and the Trans-Canada Highway.
Several guests offered compliments to the hotel's staff. They were characterized as prompt and polite. The hotel's customer service was said to be excellent by these reviewers.
The hotel's value was praised by some lodgers. Room rates were described as fantastic and reasonable, and one guest remarked, "It is a great value for your money".
The Bad
Negative reviews found for this analysis mentioned the rooms, noise transfer, and the on-site hot tub.
While some guests found the hotel to be clean and well-kept, many other reviewers were disappointed with the outdated decor and lack of cleanliness in their suites. These reviewers reported broken hair dryers, stained carpets, dirty upholstery and floors and leaky plumbing.
Noise disturbances were a problem for several lodgers at this hotel. They described noise from neighbours overhead, noise from trains (in rooms facing the railway tracks), and noisy fridges and furnaces.
Some reviewers were disappointed with the hot tub. They complained that the hot tub closed too early at 9:30 pm, that there was sometimes a wait to get in (there is a 6-person maximum), and that the water was lukewarm on occasion.
Hotels.com guest reviews rated the hotel 3.8 out of 5 from 199 reviews.
Expedia.ca guest reviews rated the hotel 3.6 out of 5 with a 79% recommendation rate from 98 reviews.
TripAdvisor.com guest reviews ranked the hotel #12 out of 17 specialty lodging in Canmore from 72 reviews.
Verified with a front desk agent on December 12, 2012: Free Wi-Fi, free parking, pets are permitted for $15 per night, not accessible.
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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