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BEST WESTERN Pocaterra Inn

8.0 | Very Good

Canmore hotel with indoor pool and waterslide offers rooms with hot tub and balcony

Pros
  • Free hot breakfast, Wi-Fi and parking
  • Indoor pool with water slide
  • Mountain views from most rooms
  • Guests praise the friendly staff, comfortable rooms and spacious suites
  • Despite being near a railway track, train noise not a problem for most guests
Cons
  • Even though the breakfast is free, many reviewers thought the food was subpar
  • Some guests complained the indoor pool was too crowded
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Oct 18, 2014
Overview
Canmore's Best Western Pocaterra Inn is along the Bow Valley Trail, just off the Trans-Canada Highway (a 4-minute drive away), which links Calgary to Banff National Park. The hotel has a few perks for families, including an indoor pool with a waterslide as well as a games room, while its top floor is dedicated to adults only.

This non-smoking hotel's four levels house 83 rooms — standard rooms with two queen beds; king rooms, some of which have fireplaces, balconies or patios; and executive suites with a separate living room, 1.5 bathrooms, a four-poster king bed, a jetted tub and a balcony with views of the famous Three Sisters mountain. All rooms come with fridges, microwaves, coffeemakers and a work space. The adults-only fourth floor features king rooms and executive suites only. Pet-friendly rooms are available at an additional cost of $15 per day, though dogs are limited to an 80-pound weight maximum.

Free Wi-Fi access is available throughout the hotel. Guests also get access to the hotel's indoor pool and water slide, alongside an exercise room, steam room, sauna and and a games room with ping pong and foosball tables. A free hot breakfast is served every morning. Parking is also free and comes with cold-weather plug-ins.

The town of Banff is approximately 20 minutes away by car, while the shops and restaurants of downtown Canmore are about five minutes by car. The Canmore Golf & Curling Club is only 400 metres from the hotel, and the Canmore Nordic Centre is an 11-minute drive from the hotel. The hotel is a 4-minute drive from the nearest Trans-Canada Highway interchange.

Confirmed with reservation agent on August 7, 2012: Free Wi-Fi is available throughout the hotel. Fourth floor is accessible to adults (18+) only and only has king rooms and executive suites.
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The Good
Reviews analyzed for this summary were generally positive, with emphasis placed on the hotel's friendly staff and comfortable rooms. 

Those travelling with children spoke positively of the hotel's pool and water slide, which was reported to be fast by more than a handful of reviewers, some of whom spoke on behalf of their children. The games room was also much appreciated by families.

Some reviewers travelling without children appreciated the adults-only fourth floor.

The mountain views on both sides of the hotel didn't go unnoticed by most guests, though it was noticed more by reviewers that had rooms on higher floors. Some guests who stayed on the ground floor (where the pet-friendly rooms are located) felt the view would have been better higher up. That said, dog owners were typically more focused on and appreciative of the areas available for their pets to stretch their legs and take care of business (one guest reported doggy bags, no not that kind, provided by the hotel near this area).

Despite the railway track, a track that runs through Canmore, being across the road from the hotel, many guests reported not being disturbed by train noises.
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The Bad
While the breakfast was often described as being more substantial than the typical continental breakfast, with its hot offerings (eggs, sausages, etc.), many reviewers felt the quality of the breakfast was mediocre at best. Sometimes the food was reportedly not hot enough, other times supplies ran out and weren't replenished quickly enough, some said.

Because the water slide was a highlight for many children staying in the hotel, some guest reviewers complained that the pool area was too crowded and noisy.
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Show Sources
Sources
TripAdvisor.com ranked this hotel #3 out of 33 hotels in Canmore, based on 155 reviews.

Booking.com rated this hotel 8.6 out of 10, based on 21 reviews.

Hotels.com rated this hotel 4.6 out of 5, based on 23 reviews.

Confirmed with reservation agent on August 7, 2012: Free Wi-Fi is available throughout the hotel. Fourth floor is accessible to adults (18+) only and only has king rooms and executive suites.
Guest Reviews
8.0
Very Good

Rated 8.0/10 based on 46 reviews

Ranked #17 out of 34 hotels in Canmore


8 out of 10 | Hugh stayed September 12, 2013

"Our stay was very enjoyable."

"Reception was very courteous,and helpfull. rooms were very clean and comfortable.Continental breakfast was enjoyable with plenty of selections both hot and cold to satisfy our tastes and requirements."

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8 out of 10 | Nargis stayed May 20, 2006

"I felt the hotel room we were allocated 207 was very noisy - it was a hot night and we could not leave the window open because of the noise from the freeway. on consideration I would not recommend this place if you want quiet. great for access to main roads. the front of the hotel was also on a fairly busy road so they could not have given us a quiet room. free internet connection was a bonus."

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9 out of 10 | Verified Guest stayed August 26, 2005

"This was an excellent hotel. I was very pleased with the room, staff, view, cleanliness and the extras. We especially enjoyed the nice swimming pool with the water slide. On a one week vacation in Alberta and Montana, we stayed at a different hotel each night and this was the one hotel that we were most pleased with. My only problem with this hotel was that there wasn't a bathroom fan. I don't know if this was only a problem with the fan not working for our particular room or if there were no fans in any of the bathrooms."

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4 out of 10 | Cory stayed July 05, 2005

"The hotel was very warm. The room was hot and poorly ventilated. Even when the temps outside were cool, we had to run a noisy and overly strong air conditioner to get the room comportable. This AC was loud and kept us up at night. The door keycard did not work on two separate occasions. There is one elevator and it is slow. Several neighbors copmplained to us on an unaided basis that they had the exact same problems!"

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8 out of 10 | Timothy stayed April 24, 2005

"We were disappointed that the "in room movies" were no longer in effect, but are still advertised on the web site. The staff at the desk were very polite and had a great sense of humor. We found the walls to be a little thin when it came to our neighbors and their noisy group of children, but that is not the hotel's fault...overall it was a wonderful getaway in Canmore. Thank you very much."

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9 out of 10 | Marc stayed June 25, 2004

"All was exellent good. There was a fridge, a micro-wave, an air-co, a sink, an iron and an ironing board. Everday we had a breakfast inclouding in the price."

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8 out of 10 | Verified Guest stayed May 10, 2004

"one of the best contintental breakfasts offered!!!!!"

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9 out of 10 | Douglas stayed April 11, 2004

"The Hotel was very neat and clean and we always got a smile from the hotel staff! The continental Breakfast was very well done. Excellent choices and perfect times.(arly enough and stayed open late enough) The hotel was quiet and "very" comfortable. The rooms were extrememly comfortable equiped with well sized frige and microwave!! It was very nice to bring snacks and be able to fix them in the rooms verses eating every meal out!! The pool was nice. We enjoyed a few swims in it and the hot tub. We would definately recommend this hotel to friends and family, in fact we already have!! We also plan to come back soon!! The only negative thing about the hotel was that there is limited parking and the spaces are small. There is room along the road but not as convenient as being in the parking lot. That was our only negative but it certainly did not affect our stay as the hotel itself is wonderful..thanks agian for the great weekend!!"

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Map Marker BEST WESTERN Pocaterra Inn
1725 Mountain Avenue, Canmore, AB