This hotel is situated in a secluded area of Jasper National Park, halfway between the Columbia Icefields and the Jasper Townsite (a 50-minute drive away). This property is located at the entrance to Sunwapta Falls (7-minute walk from the hotel), a class 6, 18-metre waterfall and major Jasper National Park attraction.
This property is ideal for nature lovers because hiking trails (Osprey Lake and Buck trails) are accessible from this property within a 7-minute walk. Many outdoor excursions and activities may be booked directly through the hotel.
The lodge is 100% smoke-free and all rooms include a TV, free Wi-Fi, a coffeemaker, and a mini-fridge. Microwaves, irons and ironing boards, and hair dryers are available on request. Select rooms include a wood burning fireplace (with complimentary wood). Rooms may be furnished with 1 king bed, 1 queen bed, or 2 double beds. The Sunwapta Suite includes the standard amenities and is configured with 1 queen bed, 2 double beds, and 2 bathrooms.
Free parking is available on site and pets are permitted for an additional fee of $25 per night.
The on-site restaurant serves breakfast, lunch, and dinner. Other on-site amenities include a gift shop, safe deposit boxes, tour assistance and concierge services, a business centre, and a rooftop terrace.
The Athabasca Falls are about a 20-minute drive north of this hotel via the Icefields Parkway. The Columbia Icefields are a 40-minute drive south of this hotel and feature waterfalls, scenic tours, and the largest glaciers south of the Arctic Circle. The Jasper VIA Rail station and Greyhound bus station are both located in the Jasper Townsite, about 50 minutes away by car. (All driving time estimates: Google Maps)
Among the reviews used for this analysis, many guests described overall positive experiences at this property.
Many reviewers described their rooms as clean and their beds as comfortable. A couple of guests thought that their rooms were well-appointed with modern furnishings.
The staff were frequently described as knowledgeable, friendly, helpful, and quick to respond to guests concerns and requests.
Many guests praised the food and the attentive wait staff at the on-site restaurant. Several reviewers also suggested that future guests make reservations at the restaurant when they book their room to ensure that they will have the opportunity to dine at the restaurant.
Several guests found the location convenient for accessing hiking trails and other Jasper area attractions. A few reviewers also praised the pleasant views during the drive along Highway 93 to the hotel.
Several reviewers found the in-room fireplace and complimentary firewood to be value-added features. A few guests also mentioned that the staff will start the in-room fires upon request and one reviewer described the fireplace as "romantic".
A few guests thought that the on-site gift shop was well-stocked with gifts, souvenirs, maps, and books.
As mentioned above, positive reviews for this hotel greatly outnumbered negative reviews. However, there were a couple of common concerns and a few isolated complaints.
Several guests thought that the room rates were expensive. While many guests complimented the food and the service at the on-site restaurant, as mentioned above, a few guests complained that the menu prices were expensive and one reviewer said that the average entree price was $30.
Isolated complaints included: dirty in-room carpeting, noise disturbances from neighbouring rooms, poor TV channel selection, poor cell phone reception, and yellowish in-room water.
gave this hotel an average score of 3.9 out of 5.0, with 80% of 50 guests recommending the property.
TripAdvisor.ca ranked this hotel #2 out of 18 hotels in Jasper, based on 188 reviews.
Hotels.com gave this property an average score of 4.0 out of 5.0, from 42 guest reviews.