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The Fairmont Palliser

8.5 | Very Good | #32 out of 78 hotels in Calgary
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Highly praised luxury hotel in downtown Calgary with excellent customer service and dining

Pros
  • Free amenities: Wi-Fi for President's Club members (free to join)
  • Rooms were spacious and comfortable said guests
  • Location was prime, walking distance to dining, shopping, attractions and public transit
  • Staff were highly trained and accommodating
  • Dining on site was very well liked by guests
Cons
  • Wi-Fi costs 14.95 plus tax for 24 hours (for non-club members)
  • Valet parking is $40 Sunday-Thursday and $25 Friday and Saturday
  • Self-parking is $33 Tuesday-Thursday. $24 Monday and Friday, and $12 Saturday and Sunday
  • Some found the dining on site expensive
  • A few guests found rooms near the train tracks noisy
Editor's Review
Updated Jun 3, 2017
Overview
This hotel is located next to the Calgary Tower and only a 2-minute walk to the Stephen Avenue pedestrian mall. It's also connected to Calgary's +15 Skywalk offering indoor access to much of the downtown.

The smoke-free hotel offers 407 rooms over 11 floors with elevator access. 

All rooms include Wi-Fi and wired Internet ($14.95/day for non-club members), a flat screen TV with cable and pay movies, a coffeemaker, a mini-bar, a desk with chair, data port, a safe, an iron and ironing board, a hair dryer, bathrobes, windows that open and climate control. 

Some rooms include a sofabed, a separate sitting area, a living room, a dining room and city views. Accessible rooms are available.

Rooms are furnished with 2 double beds, 1 queen or 1 king bed.

Valet parking for overnight is $40 Sunday to Thursday, and $25 Friday and Saturday with a clearance of 8' and unlimited in-out privileges. 

Self-parking for overnight is available at the Impark lot (access off 10th Avenue West) for $33 Tuesday to Thursday and $24 Monday and Friday. Saturday and Sunday self-parking is only $12 for overnight. Impark lot clearance is 6'4".

Pets are welcome (2 dogs/cats) for $25 per room, per night.

Restaurants on site: 
Rimrock Restaurant serves breakfast from 6:30 am to 11 am and afternoon tea (by reservation) each day. Dinner is available on the weekends. Sunday Brunch buffet is offered at select times of the year (check the hotel for dates). 
The Oak Room Lounge offers lunch and dinner, microbrews and cocktails. 
24-hour room service is available.

Hotel amenities include an indoor saltwater pool, an indoor hot tub, an outdoor hot tub, a steam room, a sauna, a 24-hour fitness centre, a day spa, a 24-hour business centre, dry cleaning, a guest laundry, a gift shop, luggage storage, safety deposit boxes, free newspapers and meeting rooms.

What’s nearby? Telus Convention Centre and Glenbow Museum are a 3-minute walk from the hotel. Core Shopping Centre and Devonian Gardens are both 7 minutes away on foot. The Calgary Zoo and Stampede Park can both be reached in a 7-minute drive. 

Getting around: The C-Train stop is a 5-minute walk away. Calgary International Airport (YYC) is an 18-minute drive without traffic. (All travel times: Google Maps)

Confirmed by front desk June 1, 2017: parking clearance, room service is 24 hours
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The Good
Guests really loved this hotel and left enthusiastic reviews online.

Guests enjoyed their rooms. They described them as very spacious and clean, with comfortable beds and luxe, renovated bathrooms. Some had spectacular views from their room and large windows that let in a lot of natural light.

The location was perfect. It was in the city centre, in walking distance of great restaurants, shopping and downtown attractions. Guests without cars could access so much on foot and by C-Train, the stop only a 5-minute walk away.

The staff did a good job of impressing guests. They felt catered to and treated as valued individuals. Guests told of how their luggage was quickly brought inside and up to their rooms, how special diets were carefully attended to and how although the restaurant closed at 11:30 pm a guest was provided a delicious sandwich at 11:40 pm, and not turned away to order room service.

The hotel was elegant and well maintained and guests found the decor beautiful.

Guests often enjoyed gourmet breakfasts and dining on site. In the words of recent guests: "The Rimrock Restaurant has some amazing food, a great atmosphere, and unbelievable service.", "Staff are second to none and the best dinner we have ever had was at the Rimrock restaraunt." and "The quality of food and drink are unsurpassed in my view., and very reasonably priced."
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The Bad
Guests provided a little critique and suggestions for improvement in recent reviews.

Some found the dining and drink service on site expensive.

There was the occasional noise disturbance. Guests in certain rooms could hear the nearby train passing, the elevator in rooms nearby, and their neighbours talking.

Occasionally guests were given a room that housekeeping had not fully tended to, but this was a rare occurrence.

Some guests' rooms had small bathrooms.
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Show Sources
Sources
Expedia.ca guest reviews rated this hotel 4.3 out of 5  from 1719 guest reviews.

TripAdvisor.com guest reviews rated this hotel 4 out of 5 and ranked it #18 out of 110 Calgary hotels from 1671 guest reviews.

Booking.com guest reviews rated this hotel 9 out of 10 from 875 guest reviews.
This hotel is an Editor's Pick for...
Guest Reviews
Rated by Guests
8.5 / out of 10
"Very Good"
Ranked by Guests
#
32 / out of 78
hotels in Calgary

The average guest rating for The Fairmont Palliser is 8.5 out of 10 based on 7195 reviews from past guests. This average guest rating ranks The Fairmont Palliser at #32 out of 78 hotels in Calgary.

7195
Map Marker The Fairmont Palliser
133 9th Avenue South West, Calgary, AB