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Service Plus Inns & Suites Calgary

Service Plus Inns & Suites Calgary is a 3 star hotel in Calgary, Alberta, Canada 3503 - 114th Avenue South East, Calgary, AB, Canada
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Guest Reviews
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Family-friendly amenities close to Deerfoot Trail and the Deerfoot Casino

  • Free Wi-Fi, free parking, free hot breakfast, free shuttle to Deerfoot Casino
  • Large, clean comfortable rooms, according to guests
  • Friendly, helpful staff, according to guests
  • Pool was small, and water was cold, according to guests
  • A number of guests were bothered by noisy neighbours

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Rooms:1 Adults:2 Kids:0
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Editor's Analysis
Updated on May 8, 2014
Located a 2-minute drive off of Deerfoot Trail (also known as Hwy 2) and a 6-minute walk to Deerfoot Casino in Calgary's south east quadrant, this hotel is popular with those who want to stay outside of the downtown core. Because of its family-friendly amenities like bunk beds in some rooms and a pool with a waterslide, the hotel attracts many families as well.

All of the 139 rooms at this hotel have free Wi-Fi, a 32" flat-screen TV, bathrobes, a hair dryer, a mini-fridge, a coffeemaker and an iron and ironing board. Standard rooms are available (king or queen beds), as well as more spacious suites (some of which have a jetted tub, a full kitchen and/or bunk beds geared to those travelling with children). Pets are permitted for an additional cost of $15/night.

While there is no restaurant on site, guests are offered a complimentary hot breakfast buffet daily. There are a number of dining establishments located within a 10-minute walk of this hotel. On-site amenities include free parking, an indoor pool with a waterslide, a hot tub and a complimentary shuttle to the nearby Deerfoot Casino.

This hotel is about a 16-minute drive to Fish Creek Provincial Park, one of Canada's largest urban parks. Another popular South Calgary attraction is Heritage Park Historical Village, about a 15-minute drive away. The downtown area (where the business district, the Stampede Corral and the Calgary Tower are located) is about a 20-minute drive away. Air travellers should budget about 23 minutes to travel the 30 km between the hotel and Calgary International Airport (YYC). (All distances and driving time estimates: Google Maps)

Confirmed with a front desk agent: breakfast, parking, shuttle and Wi-Fi (call date: September 10, 2012).
The Good
Most of the reviews used for this analysis were positive, and guests were most enthusiastic about service from staff and the cleanliness and size of the rooms.

Guests received good service from staff at this hotel and frequently said that they were friendly and efficient. Staff were accommodating when in it came to check-in and check-out times. A few guests said that staff were particularly helpful when it came to offering advice on attractions and giving directions.

Rooms were big, clean and comfortable, according to a number of guests. Guests also said that common areas (lobby and pool area) were clean as well. There were comments from guests who felt that the hotel was well maintained.

A number of guests liked this hotel's location and liked being outside of the downtown core. A number of guests also liked this hotel's proximity to Deerfoot Trail (Hwy 2 or the Trans-Canada Hwy) and said that the hotel was easy to find. A few guests also commented on the convenience of being located within walking distance to Deerfoot Casino.

There were some additional comments from guests who felt that they had received good value for the price that they paid for the room.

The Bad
While most of the reviews used for this analysis were favourable, there were some common complaints about the pool and noise disturbance.

There were a number of comments from guests who found that the pool was too small and that the water was uncomfortably cold. A few guests felt that the changing facilities at the pool were small and awkward to move around in. One guest complained about the lack of storage/hooks in the changing facilities. 

A few guests were disturbed from noise from other guests, mostly coming from the hallways and from adjacent rooms. Some guests were bothered by noisy air conditioning units. guest reviewers ranked this hotel #25 out of 97 hotels in Calgary, based on 48 reviews. guest reviewers rated this hotel 4.5 out of 5, based on 41 reviews. 95% of guests would recommend this hotel. guest reviewers rated this hotel 8.6 out of 10, or "fabulous", based on 32 reviews.

Confirmed with a front desk agent: breakfast, parking, shuttle and Wi-Fi (call date: September 10, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.

Guest Reviews
Very Good
Guest Rating Explained
Rating: 8.5 / 10
No. of guest reviews: 175
Guest Ranking Explained

Service Plus Inns & Suites Calgary is #22 out of 81 hotels in Calgary ranked by the ratings provided by guests.


  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • DVD Player
  • Laundry service
  • Casino
  • Photocopier
  • Jacuzzi
  • Massage
  • Internet Connection (wireless)
  • Bathrobes
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Pub
  • Luggage Storage
  • Vending Machines
  • Family Room
  • Express Check-In/Check-Out
  • Free Parking

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Very Good

#22 out of 81 hotels in Calgary city based on 175 guest reviews

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Holiday Inn Express Hotel & Suites Airport Calgary
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8.9 Very Good
Lakeview Signature Inn Calgary Airport

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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