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Well-liked and trendy boutique hotel in downtown Calgary with outdoor pool and restaurant

Pros
  • Free amenities: Wi-Fi, summer bicycle rentals, local calls
  • Location was convenient to downtown attractions, restaurants, airport express and Hwy 2
  • Staff were accommodating and helpful said guests
  • Rooms were clean with comfortable beds
  • Guests often enjoyed the decor of this hotel
  • Many felt the hotel provided good value
Cons
  • Self-parking is $21 outdoors and $24 underground, valet is $30 per day Sunday-Thursday and $20 on Friday and Saturday
  • Some guests rooms and suites are accessed by a short staircase
  • Guests offered mixed opinions of the on-site dining
  • Wi-Fi was not highly rated in online surveys
  • Some rooms were older with loud and ineffective AC units
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Editor's Analysis
Updated Jun 29, 2016
Overview
This designer boutique hotel offers a choice of newly renovated rooms in downtown Calgary as well as trendy dining and an outdoor poolside bar (also open to the public).

The smoke-free hotel offers 185 rooms over 12 floors. All rooms include free Wi-Fi, free local calls, a 42" flat screen TV with cable and pay movies, a Keurig coffeemaker, a desk, a safe, an iron and ironing board, a hair dryer, windows that open and climate control. 

Rooms are furnished with 2 queen beds or 1 king bed. Room extras include a sofa, a living area, a mini-fridge, a wet bar, 2-person steam shower, a soaker tub, bathrobes, a balcony with either a city view or pool view. Some rooms are accessible via a short staircase.

Surface lot self parking costs $21 per day and heated underground costs $24. Valet parking costs $30 per day Sunday to Thursday and $20 on Friday and Saturday. Pets less than 30 lbs are welcome for $30 per stay.

Yellow Door Bistro serves breakfast, lunch and dinner on site. Raw Bar serves dinner starting at 4 pm. The poolside licensed patio is open from 11 am daily (in good weather) for lunch and dinner and features live DJ entertainment on the weekend. Room service is available 24 hours

Hotel amenities include an outdoor heated glass-tile pool, a fitness centre, in-room spa services, free bike rentals, concierge, hair salon, safety deposit boxes, elevators, free newspapers and meeting rooms.

The BMO Centre is 11 minutes away on foot. Stampede Corral is a 13-minute walk from the hotel. Calgary Tower is a 7-minute walk away and the Glenbow Museum is 10 minutes on foot. The Saddledome is a 15-minute walk or 4-minute drive. Calgary International Airport (YYC) is a 19-minute drive without traffic. (All travel times: Google Maps)

Confirmed with the front desk on June 28, 2016: mini-fridges and microwaves are available from the front desk on a first-come, first-serve basis, no wired Internet in the rooms, but free Wi-Fi and free local calls
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The Good
Guests typically enjoyed their stay at this hotel.

They liked the location. It was walking distance to downtown attractions and interesting restaurants, and it had good access to Hwy 2 and the airport express bus.

They liked the rooms. Guests said they were clean, quiet and nicely appointed with comfy beds. Some liked the trendy decor and artworks. Suites were large with huge balconies.

They liked the staff. They were described as hard working, personable, accommodating, friendly and super helpful.

They liked the on-site amenties. Some guests were pleased with the work out facilities and liked the convenience of parking right next to the hotel. The poolside bar was also enjoyed with good drinks and a DJ providing music.

Some felt the hotel offered great value and room rates were competitive with other hotels.
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The Bad
Although guests seemed well pleased overall, they did offer some critique of where they felt the hotel fell short.

Recent complaints included: couldn't stream YouTube with Wi-Fi, poor view from the east wing, clogged shower head, poor water pressure, tub had a very slow drain, noisy and ineffective AC units, dim in-room lighting, no fridge in the luxury king room, gym was small and hot with only tap water for drinking, room's window had a privacy covering that did not allow guests to see out unless the window was opened, and the pool is intimidating to use as others can watch you from their balconies and from pool side tables.

Guest reviews were mixed about the on-site dining. Some complained about the prices and service and others found the food mediocre, although there were guests who had enjoyed their breakfasts and other meals on site.

Some guests complained about the room service. Complaints included: an extremely long wait, rude staff and overpriced and poor quality sandwiches.

Some rooms had elevator plus stair access and guests were surprised to have to carry their bags to their rooms up a staircase, once they had reached their floor by elevator.

One guest complained that the general public had access to the hotel's pool.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #25 out of 110 Calgary hotels, based on 622 reviews.

Expedia.ca guest reviewers rated this hotel 4 out of 5, based on 1,152 reviews. 

Booking.com guest reviewers rated this hotel 8.4 out of 10, based on 824 reviews.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.0
Very Good

Rated 8.0/10 based on 2156 reviews

Ranked #44 out of 82 hotels in Calgary

2156
Map Marker Hotel Arts
119 - 12th Avenue South West, Calgary, AB