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Guest Reviews
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6.9
Fair
#36 out of 57
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Guest Rating Explained
Rating: 6.9 / 10
| Hotel Rating Breakdown |
| Amenities: |
7.6 |
| Cleanliness: |
8.4 |
| Location: |
7.5 |
| Comfort: |
6.4 |
| Service: |
6.4 |
| Value: |
6.0 |
Details
No. of guest ratings: 4
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #36 out of 57 hotels in Calgary ranked by guests.
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Bernie from Saskatoon, SK CA stayed on April 23, 2006
"There were numerous issues with the booking system as several members in our party were downgraded (3) while some were upgraded (1). Considering we had all booked a long time in advance it is very disconcerting to arrive and find out that the facility is overbooked and your accomodation is not what you have paid for. There was a reduction in fees and a change of rooms for the second night but that is a hassle that doesn't seem necessary. The biggest frustration regarding this was the clerks initial response that she couldn't provide any kind of rate reduction because the manager wasn't in until Monday and she didn't have the authority. Somehow this was resolved Friday evening as the down graded parties did recieve a reduction in their price.
The second area of concern was the extremely noisy guests on the fourth floor during the night of April 22/23. I made the first phone call to the front desk around 2 am - the response was that she would come up and check things out. The noise level did not change so I phoned again around 3 am - she said she would look into it. At 3:30 am my husband went out and asked the guests to be quiet - they obviously couldn't care less what another guest said. Around 3:45 am I again phoned the front desk and she stated that she would have the mediator talk the situation over with the parties involved. Again I stated that obviously security should be called in as they should have by 3 am. We never heard any kind of discussion between the loud and drunk parties and any hotel staff. At 4 am they finally called it quits and went to bed. This is not the way to spend a night in a hotel - we hardly ever get the opportunity to do this and it leaves a very sour taste in our mouths that the hotel night staff did not address the situation satisfactorly.
The design of the hotel makes the elevators quite mandatory as the stairs are only located at the ends. On Saturday am the second elevator went "down" (we heard it was due to over loading) and it remained that way all weekend. Only one elevator seriously increased the waiting time and it was also very difficult on the staff cleaning. I would think that in a place the size of Calgary they must have elevator maintanence staff on during the weekend that could have been called in."
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Leanne from Edmonton, AB CA stayed on August 16, 2005
"The hot tub was too hot and the pool was too cold.If they fixed both that would be great!!
Unfortunately the room we were to have was needed by someone else with an emergency so we were a little squished with our 4 kids in a room with 2 double beds and 2 cots.(they did give us the cots at no cost to us though)."
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Gina from St. Albert, AB CA stayed on July 27, 2005
"The bathroom was clean - except for that the soap/shampoo display hadn't been moved for weeks/months - the dust/dirt build up was quite evident. That kind of grossed me out."
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Overview & Amenities
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Holiday Inn Express Hotel & Suites Calgary South is located six miles from Calgary Tower and Calgary Zoo and approximately 20 miles from Calgary International Airport. This location is also next to the Canyon Meadows Station, half a mile from SouthCentre Mall and Fish Creek Provincial Park, two miles from Heritage Park, three miles from Chinook Center Shopping Mall, four miles from Spruce Meadows Equestrian Park and Calgary Stampede and Exhibition Grounds, six miles from the Calgary Soccer Center, eight miles from Eau Claire Market, and 20 miles from the University of Calgary.
The property's amenities include the swimming pool (with waterslide), indoor hot tub, fitness center, 24-hour business center, and complimentary continental breakfast. The hotel also offers valet laundry service, self-service laundry facilities, currency exchange, and free parking. Small pets are welcome (prior approval and/or fees may apply).
All rooms feature free high-speed Internet access, dataports, voicemail, free local calls, cable TV, in-room movies, coffeemakers, individual climate control, irons and ironing boards, and hairdryers.
Policies
Guarantee:
Cancel:
Check-In: 1600
Check-Out: 1100
Services Description
On-site facilities -
general facilities -
banquet facility casino
conference room dataport
elevators handicap facilities
ice/vending machines indoor pool
jacuzzi bath tub laundromat
meeting room non-smoking rooms
wheelchair accessible elevators
whirlpool
chargeable facilities -
business center
fitness center
health club
parking facilities -
disabled parking
free parking
outdoor parking
truck/rv parking
public area facilities -
high speed internet access
additional onsite facilities -
indoor waterslide.
off-site facilities -
general facilities -
bank bar
barber/beauty shop casino
coffee shop convenience store
game room gift shop
golf course indoor pool
jogging track laundromat
lounge newsstand
night club pharmacy
restaurant sauna
spa tanning beds
train access whirlpool
chargeable facilities -
business center
fitness center
health club
meeting and convention facilities -
total nbr of meeting rooms - 1
total measurement, all rooms - 710 sq ft
total meeting room capacity - 45
capacity of largest meeting room - 45
measurement of largest meeting room - 710 sq ft
capacity of smallest meeting room - 45
measurement of smallest meeting room - 710 sq ft
seating format options -
meeting room name - meeting room
banquet - 48 board room - 35
classroom - 50 conference room - 50
open square - 30 reception style - 48
theatre style - 50 u-shaped - 27
.
Attraction Info
Dining Info
Recreation Info
On-site recreations -
gambling stair stepper
stationary bike swimming
tennis treadmill
Off-site recreations -
billiards/snooker bowling
cardio vascular exercise children s activities
dancing driving range
exercising fine dining
fishing gambling
game viewing/safari golfing
ice skating jogging
karaoke nature preserves/trails
night clubs shopping
snow skiing soccer
sports events squash
stair stepper stationary bike
sunbathing swimming
theater treadmill
universal gym water skiing
weightlifting
Room Type Descriptions
Nbr of suites - 49
nintendo - 69 cable tv - pay per view movies - movie
channels
room amenities for all rooms -
room amenities -
120 ac / 120 dc / air conditioning / am/fm alarm clock
/ bath tub / bathrobe / bathroom amenities /
cable/satellite tv / coffee/tea maker / color tv /
connecting room / desk / direct dial telephone / easy
chair / fireplace / free local telephone calls / free
newspaper / hairdryer / handicapped room/facilities /
in-room movies / iron/ironing board / jacuzzi bath tub
/ microwave / no smoking room / plates and silverware /
private bath or shower / refrigerator / remote control
tv / rollaway beds/cots / shower / sleeper
couch/sofabed / smoke detector / telephone / television
technology -
dataport / fax machine / internet access / speaker
phone / two line telephone / voice mail
room amenities for handicap rooms -
bathtub seat / closed-caption tv / rails in bathroom /
raised toilet with grab bars / safety bar in shower /
visual alarm / wheelchair accessible
max occupancy - 4
max nbr of rollaways - 1
nintendo - 69 cable tv - pay per view movies - movie
channels
kwc -
max occupancy - 4
max nbr of rollaways - 1
room description -
one king bed wheelchair accessible. visual alert.
lowered security viewer. lowered closet rack. lowered
lever door handles. grab bars in bathroom.
xdb -
max occupancy - 4
max nbr of rollaways - 1
room description -
two queen suite with sofabed. two 27 inch televisions.
xft -
max occupancy - 4
max nbr of rollaways - 1
room description -
king suite with fireplace. sofabed. two 27 inch
televisions.
xkl -
max occupancy - 4
max nbr of rollaways - 1
room description -
king suite with sofabed. two 27 inch televisions.
ns1 -
max occupancy - 4
max nbr of rollaways - 1
room description -
one bed suite.
ss1 -
max occupancy - 4
max nbr of rollaways - 1
room description -
one bed suite.
xvu -
max occupancy - 4
max nbr of rollaways - 1.
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Booking Information
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The hotel you have selected -- Holiday Inn Express and Suites South -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Holiday Inn Express and Suites South through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Holiday Inn Express and Suites South computer reservation system in Calgary, Alberta.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Holiday Inn Express and Suites South. For your comfort and peace of mind, you may even.
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