Holiday Inn Calgary-Macleod Trail SouthHoliday Inn Calgary-Macleod Trail SouthHoliday Inn Calgary-Macleod Trail SouthHoliday Inn Calgary-Macleod Trail SouthHoliday Inn Calgary-Macleod Trail SouthHoliday Inn Calgary-Macleod Trail SouthHoliday Inn Calgary-Macleod Trail SouthHoliday Inn Calgary-Macleod Trail SouthHoliday Inn Calgary-Macleod Trail SouthHoliday Inn Calgary-Macleod Trail SouthHoliday Inn Calgary-Macleod Trail SouthHoliday Inn Calgary-Macleod Trail SouthHoliday Inn Calgary-Macleod Trail SouthHoliday Inn Calgary-Macleod Trail SouthHoliday Inn Calgary-Macleod Trail South

Under 10 minutes by car south of the downtown area, guests liked the location of this hotel

Pros
  • Free Wi-Fi, free parking
  • Good service from staff, according to guests
  • Clean rooms, according to guests
  • Guests liked the location of this hotel
Cons
  • Ageing decor, according to guests
  • Some guests felt that rooms were small
jump to full editor's analysis (below)
Rates & Availability
Editor's Analysis
Updated Jul 13, 2012
Overview
Located about a 5 minute drive from the Chinook Shopping Centre on Macleod Trail South and about a 6 minute drive south of Calgary's downtown area, this hotel is popular with guests who want to stay slightly outside the downtown core, and who have access to a vehicle to facilitate getting around. On-site amenities include an indoor pool and a gym.

Each of the 151 rooms in this hotel include Wi-Fi, a 32 inch flat screen TV, voicemail, a coffeemaker, a hair dryer and an iron and an ironing board. Guests can choose between rooms of various sizes, bed types and configurations, including Standard rooms and Suites. Free parking is available on site, and pets are permitted for a cost of $20/day.

There are restaurants around the hotel within a short driving distance, but guests can opt to dine on site at South Forty2 Restaurant, serving breakfast (6:30am-11:00am), lunch (11:00am-2:00pm) and dinner (5:00pm-9:00pm). South Forty2 Lounge is open daily from 5:00pm-11:00pm.

Guests will need access to a vehicle, but a number of Calgary's attractions are within a short driving distance, including the Stampede Corral, Calgary Tower and the Glenbow Museum (all between a 5-10 minute drive away). The Calgary Zoo is slightly farther, about a 10 minute drive north of the hotel. Guests travelling by air should plan for about a 24 minute drive (20.9km) between the hotel and Calgary International Airport (YYC) (distances and driving time estimates: Google Maps).

Check-in is at 3:00pm, while check-out is at 12:00pm.

Confirmed with a front desk agent: Wi-Fi and parking (call date: July 13, 2012).
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The Good
Positive reviews for this hotel, of the guest reviews used for this analysis, mentioned solid customer service and good location.

Staff received top marks from guests here, who used words like "polite", "pleasant" and "helpful" to describe them. Front desk and bar staff were mentioned specifically. One guest wrote in detail about how a staff member accommodated her early check in request.

Location was also a favourable point for a number of guests, who said that shopping and restaurants were easily accessible within a short drive. One guest felt that the drive to the downtown area was reasonable. One guest said that this is a "good hotel if you have a car". A number of guests commented on convenient access to public transit.

A few guests commented on receiving good value for price paid. One guest commented on how much they saved by staying outside of the downtown core. Another guest said "good value for the price".

There were some additional compliments on things like the quality and the price of food in the on-site restaurant.
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The Bad
While a number of the reviews used for this analysis were favourable, there were a few items that guest complaints had in common, namely the size of the rooms and ageing decor and linens.

While a number of guests praised the cleanliness of the rooms, a number of guests mentioned that the rooms were very small and difficult to manoeuvre in. 

Although the hotel had recently had some renovations, a few guests noted that there were some items that still looked worn and tired, notably sheets and linens, and some of the decor.

A number of guests had difficulty regulating temperature in their rooms, and found them warm and stuffy.

There were a few peripheral complaints, on things like a lack of selection with gym equipment (particularly weights) and from guests who wished that breakfast was included with the room rate.
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Show Sources
Sources
Confirmed with a front desk agent: Wi-Fi and parking (call date: July 13, 2012).

TripAdvisor.com guest reviewers ranked this hotel #43 out of 97 Calgary hotels, based on 88 reviews.

Hotels.com guest reviewers rated this hotel 3.9 out of 5, or "good", based on 39 reviews.

Booking.com guest reviewers rated this hotel 8.2 out of 10, or "very good", based on 20 reviews.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
7.4
Good

Rated 7.4/10 based on 213 reviews

Ranked #54 out of 81 hotels in Calgary


2 out of 10 | Dot stayed December 02, 2012

"POOR customer service."

"I gave the front desk feedback - water was either HOT or ICE Cold, TV broken, No internet connection. The guy just smiled and acknowledged without any offer to assist. He did not even ask me what room I was in, and so s I was walking away I said, " aren't you curious what room I am in? at which point he perked up and said oh yes, of course . . . sad"

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8 out of 10 | Donna stayed September 11, 2011

"Warm and Friendly"

"Our room had a window but you could only view a rooftop. The food was excellent and the service was excellent as well. Would come back. The personnal were very friendly and helpful. Bathroom area quit small for 2 people."

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9 out of 10 | Verified Guest stayed August 07, 2011


10 out of 10 | Verified Guest stayed August 22, 2010

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4 out of 10 | Tad stayed September 06, 2009

"The room did not deserve the price. One bedside lamp was broken. We have stayed better acommodation with half the price."

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7 out of 10 | Barbara n. stayed March 26, 2006

"Hotel was overheated, both in the room and the hallways, with no way to turn down the heat. We had to open the window and cool off the room to be able to sleep. The restaurant was not good. We had one meal there and they served cold, greasy food but did not charge us for it when we complained. Being close to the LRT was a plus and the hotel staff were friendly and helpful. The room was clean and we enjoyed the newspaper outside our door each morning. Nice swimming pool and whirlpool. I would stay here again."

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7 out of 10 | Verified Guest stayed September 11, 2005


8 out of 10 | Sallyanne stayed August 02, 2005

"the only think I didn't like was that the main desk is on floor 3 1/2 and I had to carry my luggage up and down a half flight to get to and from the elevator. Not bad if you don't have much, but I wondered about seniors managing."

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8 out of 10 | Verified Guest stayed July 12, 2005

"As we were in Calgary for the Stampede this hotel suited us very well being near to the grounds. C train station was at the end of the car park."

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8 out of 10 | Michael stayed July 04, 2005


7 out of 10 | Richard stayed June 26, 2005

"When we went to use the iron it left a bit of residue on a shirt, it was obvious that had been used, something got stuck to it and it was never cleaned ........"

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7 out of 10 | Micheal stayed June 06, 2005

"Just wanted to point out a few details that needs your attention in order to better your service to future customers. The bathtub had an unpleasant smell and stained. The cover spread on the bed smelled like someone's underarms."

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9 out of 10 | Matthew stayed February 23, 2005


4 out of 10 | Luiza stayed February 13, 2005

"the hotel was noisy, one could hear other guests having sex in their room, one could hear people walking around the hallway, my sleep most certainly was disrupted numerous times during the night; the room was old and dingy; no I would not recommend this hotel to anyone"

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8 out of 10 | Dorae stayed December 12, 2003

"the pool was cold and the hot tub wasn't warm enough. the resturant is nice but a little expensive."

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Map Marker Holiday Inn Calgary-Macleod Trail South
4206 Macleod Trail, Calgary, AB