OverviewLocated in north east Calgary, approximately a 15 minute drive to the Calgary Zoo, this hotel is popular with business travellers, and with families seeking extra space in their accomodation. On-site amenities include an indoor saltwater pool, a jacuzzi, a gym and a sauna.
From the 210 rooms at this hotel, guests have a few choices, including standard Guest rooms, and more generous Suites, some of which have jacuzzis. All rooms have Wi-Fi, a coffeemaker, voicemail, a hair dryer, and an iron and an ironing board. Free above ground parking is available for guests. There is an airport shuttle (runs from 4:10am-1:00am) offered as well for a $5.00 charge for guests going from the hotel to the airport, and there is no charge for the return trip back to the hotel. Pets are permitted at this hotel for $15/night.
For guests wishing to stay at the hotel for meals, Daltons Restaurant is on site, serving breakfast, lunch and dinner daily from 6:00am-11:00pm. Sunday Brunch is served from 10:00am-2:00pm.
This hotel is located near Calgary International Airport (YYC) (about a 15 minute drive). To visit the downtown area, which is where the bulk of attractions are located, including the Calgary Tower, the Stampede Corral and the Glenbow Museum, as well as the business district, a 20 minute drive is required (distances and driving time estimates: Google Maps).
Check-in is at 3:00pm, while check-out is at 11:00am.
Confirmed with a front desk agent: Wi-Fi, parking and airport shuttle (call date: July 11, 2012).
The GoodFor guests that had a positive experience, much of if could be attributed to cleanliness and attentive customer service.
Rooms were very clean and comfortable, according to a number of guest comments. One guest said that their room was "spotless". Another guest commented on very comfortable beds. One business traveller felt that the room was very well suited for his needs.
Guests received good service from staff at this hotel, who used words like "friendly","helpful" and "accommodating" to describe their impressions.
A few guests indicated that they felt that they received good value for the price paid for this hotel, and said things like "priced right", and "affordable".
Guests liked the on-site restaurant, and commented on the quality of the food and on good service.
There were a few additional comments on things like appreciation for parking and for the airport shuttle.
The Bad
While many of the reviews used for this analysis were positive, there were a few common points among the guest complaints, including noise disturbance in the rooms and ageing decor.
A number of guests were disturbed by noise in their rooms, naming noisy, rattling A/C units as the culprit.
Some guests felt that the decor was tired, and was in need of updating and/or renovations. There was specific mention of old furniture, walls, towels and carpets. One guest said that the hotel overall was "worn".
A few guests, particularly those staying in pet-friendly areas of the hotel, noted unpleasant odours in the rooms.
There were a few peripheral comments on difficulties with remote controls and with voicemail.
Confirmed with a front desk agent: Wi-Fi, parking and airport shuttle (call date: July 11, 2012).
Hotels.com guest reviewers rated this hotel 4.1 out of 5, or "excellent", based on 45 reviews.
TripAdvisor.com guest reviewers ranked this hotel #62 of 97 Calgary hotels, based on 41 reviews.
Booking.com guest reviewers rated this hotel 8.1 out of 10, or "very good", based on 100 reviews.
 |
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
|
