OverviewLocated on Macleod Trail South (one of Calgary's main north-south arteries), this hotel is about a 12-minute drive south of the downtown area and a 5-minute drive from Chinook Centre (one of Calgary's largest malls).
The hotel's proximity to major family-friendly attractions like the Calgary Zoo and Heritage Park make it popular with families.
The hotel's 73 rooms come with either king or queen beds. There are also more spacious suites available that have full kitchens. Each room includes free Wi-Fi, a hair dryer, a coffeemaker, a microwave, a fridge and an iron and ironing board. Pets are allowed for a surcharge of $10 per pet, per night.
There is no restaurant on site, but guests are offered a complimentary continental breakfast daily. There are also a number of restaurants accessible within a 5-minute drive or a 10-minute walk of the hotel. On-site amenities include a gym, a hot tub and an indoor pool. On-site parking is free.
There are a number of attractions nearby that would appeal to visitors of all ages. Heritage Park Historical Village is about an 8-minute drive away, and the Calgary Zoo is just under a 15-minute drive away. The downtown area (home to the business district and a number of attractions like the Stampede Corral, the Calgary Tower and the Glenbow Museum) is about a 12-minute drive north of the hotel. The C-Train is just under a 15-minute walk away. For guests travelling by air, Calgary International Airport (YYC) is a 24-minute drive (27 km) away. (Distances and driving time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, parking, pet policy and breakfast (call date: August 15, 2012).
The GoodThere were a number of positive comments made about this hotel, among the reviews used for this analysis, mostly centring on good customer service and on the convenience of the hotel's location.
Reviewers often praised the staff at this hotel, saying that they were friendly and helpful. One guest referred to the consistent warm greetings they received from staff throughout their stay.
Many guests liked the location of this hotel and appreciated its proximity to the Chinook Centre (5-minute drive, 17-minute walk). Some guests with children appreciated how close the hotel was to family-friendly activities (like Heritage Park and the Calgary Zoo). Guests without access to a car appreciated the hotel's proximity to a C-Train stop, which gave them easy access to the downtown area and points through the north end of the city.
There was a sense from guests that there was good value received for the price paid for the rooms.
There were some additional positive comments about comfy beds and pillows and about the quality and selection of food at the free continental breakfast.
The Bad
While many comments used for this analysis were positive, guests were commonly disappointed with things like the size of the rooms and with difficulties regulating room temperature.
There were several comments from guests who felt that the rooms were small.
Some guests who found their rooms too hot or too cold struggled to regulate their rooms' temperature.
While most guests indicated that the rooms themselves were clean, some guests noted that common areas, like hallways and elevators, were not up to the same standard.
A couple of guests complained about strong odours of cigarette smoke, even in rooms that were deemed non-smoking.
Booking.com guest reviewers rated this hotel 7.6 out of 10, or "good", based on 146 reviews.
Hotels.com guest reviewers rated this hotel 3.6 out of 5, or "good", based on 34 reviews.
TripAdvisor.com guest reviewers ranked this hotel #41 out of 97 Calgary hotels, based on 37 reviews.
Confirmed with a front desk agent: Wi-Fi, parking, pet policy and breakfast (call date: August 15, 2012).
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Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
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