OverviewApproximately a 13 minute drive from Calgary International Airport (YYC), this airport hotel offers a complimentary airport shuttle that air travellers find very useful, and runs based on guest demand. On-site amenities include an indoor heated pool with a waterslide, a hot tub and a gym.
There are a variety of different room configurations, sizes and bed types to choose, from standard Guest Rooms, to Suites, some of which have a separate bedroom and a kitchenette. In all rooms at this non-smoking hotel, there is Wi-Fi, a microwave, a mini-fridge, a hair dryer, an iron and an ironing board and a flat screen TV. Parking on site is complimentary, and pets are not allowed at this hotel.
Although there is no dining on site, guests are offered a complimentary continental breakfast daily.
For guests wanting to see more of Calgary than just the airport, a vehicle is required. The downtown area, which is home to a number of attractions (including the Calgary Tower, the Stampede Corral and the Glenbow Museum) is just under a 20 minute drive away. The Calgary Zoo is about a 15 minute drive away (distances and driving time estimates: Google Maps).
Check-in is at 4:00pm, while check-out is at 11:00am.
Confirmed with a front desk agent: Wi-Fi, parking, shuttle, breakfast (call date: July 10, 2012).
The GoodGuests that had a positive experience typically mentioned good customer service and the quality of the on-site amenities.
Service from staff here enhanced the stay of many guests, according to a number of comments. Staff here regularly went the extra mile and provided guests with lots of nice "extra" touches, like being helpful with directions and suggestions on where to visit. One guest said that staff made sure they had freshly squeezed orange juice to drink, as based on their request, prior to their 4:30am flight.
Several guests said that they enjoyed the pool area, the waterslide and the hot tub, saying that the area was clean and enjoyable. One guest said that the pool area was "family-friendly".
Guests said that rooms were clean, comfortable and quiet.
The location of this hotel was praised by guests as well, for its proximity to the airport and proximity to a number of restaurants and coffee shops. A few guests also indicated that it was within reasonable driving distance to downtown.
A number of guests enjoyed the selection and the quality of the continental breakfast. A few guests also commented on the convenience of the hours the breakfast was offered.
There were a few additional comments on good Wi-Fi connections and on adequate parking.
The Bad
While many of the guest comments used for this analysis reflected an enjoyable stay, there were a few common points among guest complaints, namely problems with plumbing and suggestions to update decor .
By and large, guests found the rooms clean and comfortable, but there were comments regarding problems with clogged sinks. These guests claimed they were required to fix the problem themselves.
Guests felt that the decor was ageing, and could use refurbishing and updates, and made specific mention of drapes, bedspreads and paint.
There were a few additional comments, on things like uncomfortable beds, on lack of cribs/playpens available and on lack of plastic drinking glasses in the rooms.
Confirmed with a front desk agent: Wi-Fi, parking, shuttle, breakfast (call date: July 10, 2012).
Hotels.com guest reviewers rated this hotel 4.3 out of 5, or "excellent", based on 35 reviews.
TripAdvisor.com guest reviewers ranked this hotel #26 out of 97 Calgary hotels, based on 63 reviews.
Expedia.ca guest reviewers rated this hotel 4.5 out of 5, based on 19 reviews. 100% of guests would recommend this hotel.
