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Northwest Calgary hotel with indoor pool and waterslide but mixed room reviews

Pros
  • Free Wi-Fi, free hot breakfast, free parking
  • Numerous guests praised the hotel's proximity to the University of Calgary and shopping
  • Several guests found the staff to be friendly and knowledgeable
  • Some lodgers were satisfied with their well-equipped and quiet rooms
Cons
  • Some guests reported worn rooms and some cleaning issues
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Feb 15, 2015
Overview
Located about a 1-minute drive from the nearest Trans-Canada Highway on-ramp and a 3-minute drive from the University of Calgary, the Comfort Inn & Suites University is suitable for travellers who prefer a hotel with easy highway access, a free hot breakfast and an indoor pool with a waterslide.

Each of the hotel's air-conditioned guest rooms comes equipped with free Wi-Fi, cable TV, a coffeemaker, a desk, an in-room safe (for $2 per day), an iron and ironing board and a hair dryer. Rooms with a microwave, a mini-fridge, a jetted tub and a seating area and a sofabed are also available, as are smoking, non-smoking and wheelchair-accessible rooms. Pets are not permitted.

On-site amenities include an indoor pool, hot tub and fitness centre (all open from 9am to 10pm), a meeting room for up to 100 people, a business centre, vending machines, guest laundry and dry-cleaning services, free cold-weather hook-ups, car and truck parking and a free hot breakfast buffet (served from 6:30am to 10am daily).

Foothills Medical Centre is about a 5-minute drive from the hotel, while Stadium Shopping Centre can be found 4 minutes away by car. McMahon Stadium is roughly a 3-minute walk away and Calgary International Airport (YYC) is a 20-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 16, 2014
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The Good
Guest reviews sourced for this analysis showed positive responses towards the hotel's location, staff and rooms.

Numerous reviewers praised the hotel's location, finding it close to public transit restaurants, shopping, the University of Calgary, Children's Hospital and Foothills Medical Centre. One patron remarked, "Walking distance access to around 20 restuarants, stone's throw away from Calgary C-Train and transit, 5 minute wait for a taxi - it is an ideal place for business and family travellers".

Several guests were pleased with the level of customer service they received during their stay, characterizing them as accommodating, friendly and knowledgeable. A few lodgers were disappointed with the service they received, however (see below).

Some travellers were satisfied with their accommodations at the hotel. They described their rooms as clean, quiet and well equipped, with efficient air conditioning. Some guests were disappointed with their lodgings, however (see below).
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The Bad
Guest critiques consulted for this review showed negative responses towards the hotel's rooms and staff.

Although some guests were pleased with their quiet and well-equipped rooms, some lodgers were disappointed with their accommodations. They reported worn decor and fixtures, cleaning issues, cigarette odours in non-smoking rooms and poor Wi-Fi signals.

While several reviewers found the staff to be friendly and accommodating, some travellers were disappointed with the level of customer service they received. They characterized the staff as rude, unhelpful and unresponsive.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 3.1 out of 5 with a 75% recommendation rate from 331 reviews.

TripAdvisor.com guest reviews ranked the hotel #82 of 99 Calgary hotels with an average rating of 2.5 out of 5 from 135 reviews.

Booking.com guest reviews rated the hotel 6.1 out of 10 from 91 reviews.

The author corresponded with the hotel on May 16, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
6.3
Fair
#
72 / out of 81
hotels in Calgary

Rated 6.3/10 based on 2565 reviews

Ranked #72 out of 81 hotels in Calgary

2565
Map Marker Comfort Inn & Suites University
2369 Banff Trail North West, Calgary, AB