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OverviewLocated approximately a 15 minute drive from Calgary International Airport (YYC), this hotel is popular with business travellers, and with guests who need quick and easy access to the airport. On-site amenities include an indoor heated pool, a waterslide, a sauna, a hot tub and a gym.
Guests can choose from a number of different room types at this 74 room hotel, including Standard rooms or Suites (some of which have a separate bedroom, a whirlpool bathtub and a kitchenette). In all rooms, guests can expect Wi-Fi, a hair dryer, an iron and an ironing board, voicemail and a coffeemaker. Parking is offered free of charge on site, and pets are not permitted at this hotel. Guests can also take advantage of a complimentary airport shuttle that runs based on guests' request, daily (nearly 24 hours a day) from 3:30am all the way to 2:00am.
There is no dining on site, but guests are offered a complimentary hot breakfast daily.
For guests looking to visit some of Calgary's attractions, access to a vehicle is necessary. Calgary Zoo is about a 13 minute drive away. The downtown area, as well as a cluster of attractions including the Stampede Corral and the Calgary Tower are all drivable in about 20 minutes (distances and driving time estimates: Google Maps).
Check-in is at 2:00pm, while check-out is at 11:00am.
Confirmed with a front desk agent: Wi-Fi, shuttle, parking, breakfast (call date: July 10, 2012).
The GoodThere were several factors at play for guests who had a positive experience at this hotel, among them convenient location, and appreciation for the free hot breakfast.
There were several mentions from guests about the quality and the selection available at the complimentary hot breakfast. Comments like "nice hot breakfast" and "a lot of options for breakfast" surfaced.
Staff here were friendly and helpful, according to guests, and followed up with guests to ensure that their experience was satisfactory.
Rooms were clean, comfortable and well appointed, according to a number of guests. Location was another positive factor for guests, who appreciated being so close to the airport. Guests also appreciated the convenience of having a complimentary airport shuttle to use.
There were some peripheral comments from guests who enjoyed the pool, the waterslide and the sauna.
The Bad
Although many of the comments used for this analysis were favourable, there were some common points among guest complaints, including ageing hotel decor and a few problems with items in the rooms themselves. Guests mentioned frequently that the decor in this hotel was ageing, and in need of updates. Phrases like "needs modernizing", "rooms are old and run down" and "decor is dated", were reflective of guest sentiment. Guests commented on peeling paint, thin towels and worn carpets.
While a number of guests indicated that rooms at this hotel were clean and comfortable, a number of other guests had some issues with some items in the rooms, including hair dryers that didn't work, and poor water pressure.
There were some peripheral comments on things like uncomfortable beds and thin walls between rooms.
Confirmed with a front desk agent: Wi-Fi, shuttle, parking, breakfast (call date: July 10, 2012).
TripAdvisor.com guest reviewers ranked this hotel #67 out of 97 Calgary hotels, based on 56 reviews.
Orbitz.com guest reviewers rated this hotel 2.8 out of 5, based on 6 reviews. 50% of guests would recommend this hotel.
Expedia.ca guest reviewers rated this hotel 3.8 out of 5, based on 38 reviews. 89% of guests would recommend this hotel.
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Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
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7.2
Good
#52 out of 77
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Guest Rating Explained
Rating: 7.2 / 10
| Hotel Rating Breakdown |
| Amenities: |
6.9 |
| Cleanliness: |
6.9 |
| Location: |
7.2 |
| Comfort: |
7.1 |
| Service: |
6.9 |
| Value: |
6.7 |
Details
No. of guest reviews: 269
Guest Recommended: Yes
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Guest Ranking Explained
Comfort Inn & Suites Airport Calgary is #52 out of 77 hotels in Calgary ranked by the ratings provided by guests.
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"This hotel is very conviently located to major roadways and is surrounded by good restaurants. The rooms are large and comfortable. However, some attention is required to detail. For instance, our keys needed to be replaced a total of 3 times in our two night stay and we were not the only ones having problems. Very annoying on a late night return. The exercise room is so hot you can't stand in it never mind trying to work out! We had to call for coffee packets and cups the second morning as they were not left by the cleaning staff. And I really dislike drinking out of cheap plastic cups wrapped in cellophane!! The continental breakfast offered in the morning is very nice but the second morning we asked for hardboiled eggs (that were provided the day before) and were told that they had run out as previous guests had eaten them all!!!! If you are going to offer the breakfast than be adequately stocked please"
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"I Highly recommen Comfort Inn & Suites-Airport, Calgary"
"The hotel staff was awesome! Always greeting you with a smile, and if you need anything extra for your room they are happy to help you."
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"Overall good value, excellent and friendly staff"
"Excellent customer service and very friendly staff!! Had just returned from Cuba and this hotel exceeded the resort I stayed in by far!! We got in late and had forgot to book a room for our return and this place was very accommadating and even gave us a small discount!! Will stay there again!!"
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"Hoping for Improvement"
"The heat was intermittent, the bed was hard, and the basement was kinda creepy. The hair dryer didn't work, there was no answer at the front desk at 5:50 a.m. when I called three different times to ask for a different hair dryer, so I dried my hair with the hot-and-cold air from the heater. Later, however, the manager did let me check out late and use the breakfast room for some computer work, which was appreciated. The complimentary wireless Internet was a nice feature, too, and the pool area looked nice although I didn't use it."
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"The good thing about this hotel is the continental breakfast plus the pool for grandchildren."
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"The gentleman at the front desk was very helpful and friendly. I appreciated it."
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"There were no cots at this hotel. There were no extra blankets or pillows in the room. The beds were very uncomfortable. The air conditioner did not work well and kept us up all night with the on/off racket it made. There was lots of noise from another room all night as well.
Very pricey for what we got. In fact, it was the most expensive portion of our trip with regards to accomodation."
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"I wasn't thrilled with the level of service at this hotel. Had housekeeping enter the room twice by mistake, in the early morning while we were sleeping, despite the fact that there was a "Do Not Disturb" sign on the door. While we were packing to leave they( housekeeping) also came to knock on the door and ask if we were checking out. I told them we would be gone in about ten minutes and they said "OK we will wait outside your room for you." When we left and were waiting for the elevator they were cleaning another room. The housekeeper came out of that room and rudely asked "Where you even going to tell me that you were leaving?"
Upon check out the first thing the front desk clerk said was "Phone in your room not working?" I said "No, I don't think so, why do you ask?"
Her response was "I tried to phone you 20 minutes ago and you didn't answer. That's what it's there for."
We didn't receive any calls from front desk while we were getting ready to leave, so I'm not sure if she called the right room or not. In all fairness we were checking out about fifteen minutes after check out time but I don't think the attitude from the staff was necessary, especially after paying $250 for one night in a two-star hotel. I didn't even get a "Have a nice day" or anything, she simply handed me the receipt and turned around to do something else.
I would never recommend this hotel as they seem to neglect some very basic customer service principles."
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"snotty atitude by front desk. not much toilet paper. no newspaper.
$2.00 for internet. (advertised free) To many suits walking around front desk doing noting. I might be a country bumkin but I can tell staff that thinks theyre shit don't stink. Overpriced under serviced."
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"The room I was in was small and cramped and in the basement even though the cost was $200. per night. I understand it was during Stampede, but it was unreasonably high for the room I was given. There were also several children running up and down the hallways knocking on the door and the window of the room. I complained to the front desk, but it continued well into the night. The number on our telephone was a different room number than on our door, so our pizza delivery was delayed resulting in cold food. The hot tub in the pool area was filthy - dirt and sand floating in it. All in all, things could have been much better. I travel to Calgary quite often, but won't be staying in this hotel again."
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"We booked a suite room. The users guests should be informed that the airconditioning is not effective in the second room unless the connecting door is left open."
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"The carpets need shampoo to elevate the status of the hotel. Otherwise, not bad."
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Amenities
- Business Center
- High-speed Internet
- Fitness Room/Gym
- Parking
- Swimming pool
- Airport shuttle
- Elevator / Lift
- Dry Cleaning
- Air Conditioned
- Non-Smoking Rooms
- Conference Room(s)
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- Sauna
- Security Guard
- Refrigerator
- Cable / Satellite TV
- Bath / Hot Tub
- Kitchenette
- Coffee / Tea Maker
- Microwave
- Hair Dryer
- TV
- Laundry service
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- Spa bath / Jacuzzi
- Computer
- Photocopier
- Desk
- Internet Connection (wireless)
- Pool Indoor
- Cots
- Ice Machine
- Self Laundry
- Free Parking
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