OverviewLocated an 18-minute drive from Calgary International Airport (YYC), this hotel is popular with air travellers who need easy access to the airport, usually at the beginning or at the end of a trip.
All of the 248 rooms at this hotel have free Wi-Fi, a coffeemaker, a hair dryer, and an iron and ironing board. There are standard rooms available (with a choice between king or queen beds) or suites, which have a separate bedroom (some also have a jacuzzi). Pets are permitted for a cost of $20/night.
There is dining available on site at Horizons Bistro, serving breakfast, lunch and dinner daily. There is also a lounge and a pub on site. On-site amenities include free parking, free airport shuttle (5 am to 1 am daily), a gym, an indoor pool and a hot tub.
Points of interest in north Calgary include the Sunridge Mall and the Calgary Zoo (both approximately a 9-minute drive away). The downtown area (which is where attractions like the Stampede Corral, the Calgary Tower an the Glenbow Museum are located) is just over a 15-minute drive away. (All distances and driving time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, parking and airport shuttle (call date: August 26, 2012).
The GoodGuests generally praised this hotel, and were enthusiastic about its cleanliness and about service from staff.
Rooms were clean, according to many guests, who also said that their rooms were large and well laid-out.
Staff was friendly and accommodating, according to a number of guests. Several guests wrote of incidents where staff went above and beyond to make sure that guests were satisfied. Guests generally felt that staff responded to their requests quickly.
There was a sense from guests that they felt that they had received good value for the price they paid for their rooms. Several guests spoke fondly of the affordable rate.
Guests liked this hotel's proximity to the airport (18-minute drive) and to the Calgary Zoo (9-minute drive).
The Bad
Most of the reviews used for this analysis were positive, but there were some common complaints, mostly centring on malfunctioning air conditioning units (in fact the vast majority of complaints were about this).
Regulating temperature in the rooms was an issue for a number of guests, many of whom said that their air conditioning units were not working and that rooms were excessively warm throughout their stay.
A number of guests said that they had problems getting the hot water to work in their showers and had to wait quite some time for the water to heat up.
Several guests commented on aging decor and suggested that updates were in order. Bathrooms were singled out as needing particular attention.
There were some additional comments, centring on things like dirt in the pool area.
Expedia.ca guest reviewers rated this hotel 3.6 out of 5, based on 98 reviews. 71% of guests would recommend this hotel.
TripAdvisor.com guest reviewers ranked this hotel #64 out of 97 Calgary hotels, based on 80 reviews.
Hotels.com guest reviewers rated this hotel 3.8 out of 5, or "good", based on 125 reviews.
Confirmed with a front desk agent: Wi-Fi, parking and airport shuttle (call date: August 26, 2012).
