The 5 Calgary Downtown Suites Hotel is located at 5th and 5th in downtown Calgary, a few blocks to the south of the Eau Claire Market. The property is 28 stories high and it has 302 fully appointed suites that cater to both corporate customers and tourists to the southern Alberta city.
Nearby parks include the Eau Claire Park and the Prince’s Island Park, both within short walking distance of the hotel. The 5 Calgary Downtown Suites Hotel is also near tourist attractions such as the Calgary Tower (1.2 kms), the Telus World of Science (1.2 kms), Fort Calgary Historic Park (2.0 kms), and the Glenbow Museum (1.4 kms; all travel distances from Google Maps).
Guest suites come available in smoking or non-smoking with a variety of room sizes, from studios to two bedroom suites. They are meant for either a single traveller or a family of up to six people. Regardless of size, every room in the hotel has a full kitchen, wireless Internet, irons and ironing boards, and televisions with cable or satellite.
The hotel features both meeting space and a business centre with faxing, photocopying, and printing available 24 hours a day. Free parking is available only on Fridays and Saturdays. The hotel’s check-in time is 4pm with a check-out time of noon.
The GoodGuests who both stayed at the 5 Calgary Suites Hotel and wrote online reviews about their experience generally had very mixed feelings about this property. When guests complimented the hotel they were typically impressed by one or more of the following: (1) the staff, (2) the room, and/or (3) the location.
With regard to the first point, guest approval of the staff of the hotel was overwhelming in reviews. The employees were called “helpful” or “friendly” time and time again with hardly any guests saying anything negative about the staff.
Guests also frequently complimented the rooms at the 5 Calgary Suites Hotel although there were some off-setting negative comments. Guests who liked their rooms often mentioned that it had fast Internet, that it was clean, and that it was spacious. Guests frequently mentioned that they appreciated having a kitchen as well.
The location of the hotel was well-liked by several guests. For starters, patrons often stated that they found the downtown setting convenient. This was usually due to the fact that they were able to find services nearby including shopping, food stores, entertainment, and restaurants.
Guests who needed public transportation also found the location convenient as the C-train ran near to the hotel as did bus transit.
Guests who made negative statements about the 5 Calgary Downtown Suites Hotel in reviews almost always mentioned maintenance concerns. Complaints about the hotel being “too old” dominated the negative reviews considerably.
Guests persistently described the decor and upkeep of the hotel as in need of renovating. Many of the guests who liked the hotel overall still mentioned that it was an old building and that the furniture seemed old.
Perhaps related to maintenance, numerous guests complained about their room being too hot. These guests typically said that even when they opened their window to Calgary’s chilly winter nights that they still felt uncomfortable due to heat. A lesser number of guests complained about an offensive smell in their room, whether from cigarette smoke or from nearby restaurants.
TripAdvisor.com had 179 reviews and ranked the hotel 45th of 96 Calgary hotels.
Expedia.ca guest ratings averaged to 3.8 points out of 5 with 86% of guests recommending the property.
CanadianHotelGuide.com guest ratings averaged to 6.5 points out of 10 and ranked 31st out of 75 Calgary hotels.
Travelocity.ca had 6 reviews with an average guest rating of 3.3 points out of 5.