Heritage Inn & Suites BrooksHeritage Inn & Suites BrooksHeritage Inn & Suites BrooksHeritage Inn & Suites BrooksHeritage Inn & Suites BrooksHeritage Inn & Suites BrooksHeritage Inn & Suites BrooksHeritage Inn & Suites BrooksHeritage Inn & Suites BrooksHeritage Inn & Suites BrooksHeritage Inn & Suites Brooks

Clean rooms and great customer service, but concerns with fixtures and pool closure

Pros
  • Free Wi-Fi, free breakfast, free parking
  • Many reviewers enjoyed their clean and modern rooms
  • The staff and customer service were praised by several guests
  • The included breakfast was a source of many compliments by lodgers
Cons
  • Some guests felt certain room fixtures/amenities needed upgrading
  • A few reviewers reported the pool being closed for maintenance at certain times
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Dec 12, 2012
Overview
Located 6 blocks from the Trans-Canada Highway in Brooks' city centre, the Heritage Inn & Suites Brooks is popular with road travellers who require a hotel that allows pets (for a fee) and is close to highway access and downtown Brooks.

This hotel has 61 air-conditioned guest rooms and suites, all of which offer free Wi-Fi, cable TV, a coffee/tea maker, a hairdryer, and an iron and ironing board. Standard rooms offer one or two queen beds, while rooms with desks, mini-fridges, and microwaves are also available. Suites include separate bedrooms and jetted tubs. 

Hotel amenities include an indoor pool, a hot tub, a business centre, a library, fitness facilities and a meeting room. Parking is free, up to 2 dogs are permitted for a fee of $20 per pet per night. This hotel is wheelchair accessible.

A free continental breakfast is served to all guests daily, while other nearby dining options include Seasons Cafe and Eatery (across the parking lot) and China Delight Family Restaurant (a 2-minute walk south).

Oasis Theatre (the local cinema) is a 4-minute drive south of the Heritage Inn & Suites Brooks, while Dinosaur Provincial Park is roughly a 55-minute drive northeast. The Brooks and District Museum is about a 5-minute drive southeast and Medicine Hat Airport (YXH) can be found roughly 1 hour away by car. (All distances and travel time estimates: Google Maps) 

Verified with a front desk agent: Free Wi-Fi, free parking, dogs permitted for $20 per dog per night, wheelchair accessible. Call date: December 11, 2012).

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The Good
The majority of reviews consulted for this analysis were positive with much praise going to the hotel's rooms, staff, and included breakfast.

Many reviewers praised their accommodations at this hotel. They described their rooms as exceptionally clean with modern decor, a good layout, and comfortable beds and pillows.

The staff were a source of several compliments by reviewers. They were characterized as friendly, courteous, helpful, and attentive. Guests felt the service was excellent.

The hotel's included breakfast was a highpoint for many lodgers. One guest remarked, "the breakfast was the best I have had in any hotel that didn't have a cook on duty", while others praised the cleanliness of the breakfast area, and were pleased with the selection of hot and cold items available.
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The Bad
While many of the reviews consulted for this analysis were positive, there were a couple complaints about room fixtures/amenities, and the pool being closed.

Some guests had complaints about certain room amenities. They felt the TVs and showers needed upgrading in some rooms and reported the air conditioning units did not work properly during hot nights.

A few reviewers were disappointed the pool area was closed for maintenance during their stay. The pool has been closed for maintenance at certain points during 2012, and as of December 2012 the pool area is currently undergoing maintenance, as reported on the hotel's website.
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Show Sources
Sources
Booking.com guest reviews rated the hotel 8.5 out of 10 from 24 reviews.

TripAdvisor.com guest reviews ranked the hotel #3 out of 10 Brooks hotels from 6 reviews.

Verified with a front desk agent: Free Wi-Fi, free parking, dogs permitted for $20 per dog per night. Call date: December 11, 2012).
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.6
Very Good

Rated 8.6/10 based on 20 reviews

Ranked #1 out of 8 hotels in Brooks


8 out of 10 | Verified Guest stayed November 30, 2010

"Good experience"

"Continental breakfast selection fair"

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Location
  • Dinosaur Provincial Park (34.8 km)
Map Marker Heritage Inn & Suites Brooks
1239 2 Street West, Brooks, AB