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Heritage Inn & Suites Brooks

Heritage Inn & Suites Brooks is a 3 star hotel in Brooks, Alberta, Canada 1239 2 Street West, Brooks, AB, Canada
Estimated Price

Guest Reviews
Booking Information

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Other Hotels
in Brooks by Heritage
Heritage Inn Hotel and Convention Centre (0.2 km)

Clean rooms and great customer service, but concerns with fixtures and pool closure

  • Free Wi-Fi, free breakfast, free parking
  • Many reviewers enjoyed their clean and modern rooms
  • The staff and customer service were praised by several guests
  • The included breakfast was a source of many compliments by lodgers
  • Some guests felt certain room fixtures/amenities needed upgrading
  • A few reviewers reported the pool being closed for maintenance at certain times

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Rooms:1 Adults:2 Kids:0
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Editor's Analysis
Updated on Dec 12, 2012
Located 6 blocks from the Trans-Canada Highway in Brooks' city centre, the Heritage Inn & Suites Brooks is popular with road travellers who require a hotel that allows pets (for a fee) and is close to highway access and downtown Brooks.

This hotel has 61 air-conditioned guest rooms and suites, all of which offer free Wi-Fi, cable TV, a coffee/tea maker, a hairdryer, and an iron and ironing board. Standard rooms offer one or two queen beds, while rooms with desks, mini-fridges, and microwaves are also available. Suites include separate bedrooms and jetted tubs. 

Hotel amenities include an indoor pool, a hot tub, a business centre, a library, fitness facilities and a meeting room. Parking is free, up to 2 dogs are permitted for a fee of $20 per pet per night. This hotel is wheelchair accessible.

A free continental breakfast is served to all guests daily, while other nearby dining options include Seasons Cafe and Eatery (across the parking lot) and China Delight Family Restaurant (a 2-minute walk south).

Oasis Theatre (the local cinema) is a 4-minute drive south of the Heritage Inn & Suites Brooks, while Dinosaur Provincial Park is roughly a 55-minute drive northeast. The Brooks and District Museum is about a 5-minute drive southeast and Medicine Hat Airport (YXH) can be found roughly 1 hour away by car. (All distances and travel time estimates: Google Maps) 

Verified with a front desk agent: Free Wi-Fi, free parking, dogs permitted for $20 per dog per night, wheelchair accessible. Call date: December 11, 2012).

The Good
The majority of reviews consulted for this analysis were positive with much praise going to the hotel's rooms, staff, and included breakfast.

Many reviewers praised their accommodations at this hotel. They described their rooms as exceptionally clean with modern decor, a good layout, and comfortable beds and pillows.

The staff were a source of several compliments by reviewers. They were characterized as friendly, courteous, helpful, and attentive. Guests felt the service was excellent.

The hotel's included breakfast was a highpoint for many lodgers. One guest remarked, "the breakfast was the best I have had in any hotel that didn't have a cook on duty", while others praised the cleanliness of the breakfast area, and were pleased with the selection of hot and cold items available.

The Bad
While many of the reviews consulted for this analysis were positive, there were a couple complaints about room fixtures/amenities, and the pool being closed.

Some guests had complaints about certain room amenities. They felt the TVs and showers needed upgrading in some rooms and reported the air conditioning units did not work properly during hot nights.

A few reviewers were disappointed the pool area was closed for maintenance during their stay. The pool has been closed for maintenance at certain points during 2012, and as of December 2012 the pool area is currently undergoing maintenance, as reported on the hotel's website. guest reviews rated the hotel 8.5 out of 10 from 24 reviews. guest reviews ranked the hotel #3 out of 10 Brooks hotels from 6 reviews.

Verified with a front desk agent: Free Wi-Fi, free parking, dogs permitted for $20 per dog per night. Call date: December 11, 2012).
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.

Guest Reviews
Very Good
Guest Rating Explained
Rating: 8.6 / 10 Details

No. of guest reviews: 20
Guest Recommended: Yes
Guest Ranking Explained

Heritage Inn & Suites Brooks is #1 out of 8 hotels in Brooks ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Lethbridge, AB CA rated Heritage Inn & Suites Brooks 8 out of 10 on November 30, 2010 Verified Guest Hotel Review

"Good experience"
"Continental breakfast selection fair"


  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Elevator / Lift
  • 24 Hour Reception
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Refrigerator
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • TV
  • Laundry service
  • Golf Course (nearby)
  • Photocopier
  • Full-service catering
  • Ceremonies
  • Custom event planning available
  • Jacuzzi
  • Internet Connection (wireless)
  • Pool Indoor
  • Vending Machines
  • Smoking Room
  • Self Laundry
  • Free Parking

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Very Good

#1 out of 8 hotels in Brooks city based on 20 guest reviews

Other hotel options in Brooks:
More Frequently Booked
8.6 Very Good
Ramada Brooks
Sometimes Less Expensive
8.5 Very Good
Super 8 Brooks

Our best rates are always online! Plus, booking online is quick and easy, 100% safe and secure, and faster than booking by telephone.

Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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