OverviewThe Tunnel Mountain Resort is located on Tunnel Mountain Road in Banff, Alberta less than 2km from the downtown intersection of Wolf Street and Banff Avenue. The Banff Springs Golf Course is about 4.5km away while the Mount Norquay Ski Resort is 9.2km away (distances: Google Maps).
The resort, which is not pet friendly, features 95 rental units including cabins, suites, chalets, and condos. Each type of accommodation is unique in terms of what they offer to guests. The biggest unit accommodates eight people at a maximum with most units meant for between two to six people.
Common amenities for all unit types include balconies, coffee makers, climate control, irons and ironing boards, free wireless Internet, and cable television with movie channels. All units also come with fridges and microwaves and units have a full kitchen with the exception of some suites.
Facilities at the hotel include an indoor pool and two Jacuzzis. Complimentary outdoor parking is available at the property with indoor parking available for a fee. Check in time at this resort is 4pm while check out time is 11am.
The GoodGuests who visited Banff and stayed at the Tunnel Mountain Resort often enjoyed their stay. Compliments for the property typically focused on the rental units, the value received for the price paid, the staff, and the location of the property.
Guests who liked their units often said that they considered them to be "spacious" or "large." Also, most of the units at this resort came with kitchens and some guests expressed an appreciation with having that amenity.
Guests were typically happy with the value they felt they received for the price they paid. Many guests indicated that they felt the resort was inexpensive and that it was a good deal. One guest called the value "amazing" while more reserved guests still said the price was "great" or that it offered "very good value."
Guests generally had good things to say about the staff as well. The employees at the resort were frequently described as "helpful" or "friendly" and there were very few complaints.
The location of the property also received some compliments. Some guests liked that it was a little ways from downtown Banff while others still felt it was close enough so as to not be inconvenienced with a long trek to town.
The Bad
There were a fair number of guests who expressed concerns for this property. These guests usually complained about problems in their rental unit, problems with parking, or concerns about the pool.
While guests seemed happy with the size of their rental units, many guests seemed to think that their units needed updating. Some felt the beds were old, others felt the unit was old in general, and some felt the furnishings were dated. There were also occasional cleanliness complaints about the property.
Additionally, while many guests appreciated having a kitchen several guests said that the kitchens were poorly equipped for cookware and utensils.
Some guests also complained about parking at the property with multiple guests saying it was either tight or awkward.
Guests that complained about the pool, usually said that it was not sufficiently heated. One guest said the 'hot' tub was too cold as well.
Booking.com guest ratings averaged to 7.8 points out of 10 and the site had 300 reviews.
Hotels.com guest ratings averaged to 4.1 points out of 5 and 82% recommended the property.
Priceline.com guest ratings averaged to 8.1 points out of 10 and the hotel ranked 4th of 32 Banff properties.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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