World-class hotel with multiple on-site dining, shopping and recreation options
- Many guests thought the rooms were clean, nicely decorated and comfortable
- The staff were complimented by many guests
- Many guests enjoyed the large variety of on-site amenities and felt everything was top quality
- The grand architecture and mountain setting was a highlight for many guests
- Some guests felt the price exceeded the room and service quality
Updated Feb 22, 2013
This 100% non-smoking hotel offers 768 rooms. Standard rooms include a TV, an iron and ironing board, a hair dryer, a coffeemaker and either one king bed, one or two queen beds, two twin beds or one queen and one twin bed. Upgraded rooms may feature a mountain view, an ornamental fireplace, a jetted shower (and no bath tub) and/or air conditioning. Suites include a sitting area or living room and may be studio style, have a loft bedroom or have one or two separate bedrooms. Some suites may feature a sofabed, a bar, a Bose stereo system, one or more ensuite bathrooms, a private entrance, a jetted tub, a powder room, and/or a grand piano and second level with a library.
Amenities at this hotel include an indoor pool, a year-round outdoor pool, a children's wading pool, an indoor hot tub, a fitness centre, seasonal tennis courts, an on-site spa, a 27-hole championship golf course, meeting and conference facilities, a business centre, a bowling centre and ski/luggage storage.
There are many off-site shops and restaurants under a 5-minute drive from the hotel. Banff Centre, Banff Gondola and Banff Upper Hot Springs can each be reached in about 10 minutes by car. Mount Norquay is a 15-minute drive away. The Trans-Canada Highway is just over a 5-minute drive from the hotel and Calgary International Airport (YYC) can be reached in an hour and a half by car. (All distance and travel time estimates: Google Maps)
Many guests felt the rooms were clean and nicely decorated. Guests also mentioned that the beds were very comfortable.
The staff were complimented by many guests for providing top quality service. Staff were described as friendly, attentive and professional.
Many guests enjoyed the on-site amenities, stating that there was much to see and do right at the hotel. Guests felt the that restaurants had great food and service and that the pool areas were clean and inviting.
The hotel's castle-like architecture set amidst a rocky mountain backdrop was a highlight for many guests. Overall, they thought the setting was very beautiful and that the hotel itself was quite grand with very high standards, providing a world-class experience.
Some guests felt that the hotel was overpriced for the room quality. These guests complained that the rooms they stayed in were quite small with tiny bathrooms, no fridge and somewhat dated decor. For the price they paid, some expected more complimentary services like Wi-Fi and parking. Overall, these guests felt that the rooms and service was not above what other, less expensive hotels had to offer.
Booking.com rated this hotel 8.3 out of 10 based on 31 guest reviews.
Hotels.com rated this hotel 4.1 out of 5 based on 263 guest reviews.
10 out of 10 | Arek stayed August 20, 2006
"loved this hotel, and so did my kids age 10 and 8, they loved the diving pool, and the golf. great place to stay."
6 out of 10 | Igor stayed August 23, 2005
"The rooms are very old and need top urgent the reconstruction the bathroom is very old and smoll and was not comfortable for me and my family . In the restorans es needs to cancel every day weddings and differents does but not for hotels guests its very dificult to find place to dinner in waldhaus restorant i m waiting reservation 3 days !!!! es need specialy places for hotel guests this are my recomendations"