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The Fairmont Banff Springs

The Fairmont Banff Springs is a 4 star hotel in Banff, Alberta, Canada 405 Spray Avenue, Banff, AB, Canada
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Guest Reviews
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World-class hotel with multiple on-site dining, shopping and recreation options

  • Many guests thought the rooms were clean, nicely decorated and comfortable
  • The staff were complimented by many guests
  • Many guests enjoyed the large variety of on-site amenities and felt everything was top quality
  • The grand architecture and mountain setting was a highlight for many guests
  • Some guests felt the price exceeded the room and service quality

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Editor's Analysis
Updated on Feb 22, 2013
The Fairmont Banff Springs is located about 1.5km from the downtown core. The hotel features a number of on-site amenities like a spa, 11 restaurants, a championship golf course, boutique shops and a fitness centre. These features may appeal to those wanting more upscale, resort-like accommodations. The business centre and meeting and conference facilities may also make it a good choice for those travelling on business.

This 100% non-smoking hotel offers 768 rooms. Standard rooms include a TV, an iron and ironing board, a hair dryer, a coffeemaker and either one king bed, one or two queen beds, two twin beds or one queen and one twin bed. Upgraded rooms may feature a mountain view, an ornamental fireplace, a jetted shower (and no bath tub) and/or air conditioning. Suites include a sitting area or living room and may be studio style, have a loft bedroom or have one or two separate bedrooms. Some suites may feature a sofabed, a bar, a Bose stereo system, one or more ensuite bathrooms, a private entrance, a jetted tub, a powder room, and/or a grand piano and second level with a library. 

Wi-Fi is available for $15.95 per device for every 24 hour period. Up to two pets are allowed for an additional $25 each per night.

Amenities at this hotel include an indoor pool, a year-round outdoor pool, a children's wading pool, an indoor hot tub, a fitness centre, seasonal tennis courts, an on-site spa, a 27-hole championship golf course, meeting and conference facilities, a business centre, a bowling centre and ski/luggage storage. 

The hotel features 17 on-site shops and boutiques including a grocery store, clothing shops and a liquor store. There are 11 on-site dining options including restaurants, lounges and a pub. Self-parking is available for $25 per day while valet parking is $35. Complimentary self-parking and charging is available to guests driving electric vehicles.

There are many off-site shops and restaurants under a 5-minute drive from the hotel. Banff Centre, Banff Gondola and Banff Upper Hot Springs can each be reached in about 10 minutes by car. Mount Norquay is a 15-minute drive away. The Trans-Canada Highway is just over a 5-minute drive from the hotel and Calgary International Airport (YYC) can be reached in an hour and a half by car. (All distance and travel time estimates: Google Maps)
The Good
The majority of reviews used for this analysis were positive and focused on the rooms, the staff, the amenities and the setting.

Many guests felt the rooms were clean and nicely decorated. Guests also mentioned that the beds were very comfortable.

The staff were complimented by many guests for providing top quality service. Staff were described as friendly, attentive and professional.

Many guests enjoyed the on-site amenities, stating that there was much to see and do right at the hotel. Guests felt the that restaurants had great food and service and that the pool areas were clean and inviting.

The hotel's castle-like architecture set amidst a rocky mountain backdrop was a highlight for many guests. Overall, they thought the setting was very beautiful and that the hotel itself was quite grand with very high standards, providing a world-class experience.

The Bad
Although the majority of reviews used for this analysis were positive, guests complained that the hotel was overpriced.

Some guests felt that the hotel was overpriced for the room quality. These guests complained that the rooms they stayed in were quite small with tiny bathrooms, no fridge and somewhat dated decor. For the price they paid, some expected more complimentary services like Wi-Fi and parking. Overall, these guests felt that the rooms and service was not above what other, less expensive hotels had to offer. ranked this hotel #4 out of 32 hotels and rated it 4 out of 5, based on 1657 guest reviews. rated this hotel 8.3 out of 10 based on 31 guest reviews. rated this hotel 4.1 out of 5 based on 263 guest reviews.
Editor's Analysis by Steph J.
Analyzed by Steph J.
Stephanie lives on Vancouver Island, BC, where she enjoys all things West Coast. She has daydreamed about travelling since childhood and has visited over a dozen countries since, but Canada is always at the top of her list.

Guest Reviews
Very Good
Guest Rating Explained
Rating: 8.4 / 10 Details

No. of guest reviews: 2145
Guest Recommended: Yes
Guest Ranking Explained

The Fairmont Banff Springs is #9 out of 42 hotels in Banff ranked by the ratings provided by guests.
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Hotel review by guest is Positive
Arek from Burgess Hill, EN rated The Fairmont Banff Springs 10 out of 10 on August 20, 2006 Verified Guest Hotel Review

"loved this hotel, and so did my kids age 10 and 8, they loved the diving pool, and the golf. great place to stay."
Hotel review by guest is Positive
Anthony from Hk, HK rated The Fairmont Banff Springs 8 out of 10 on July 10, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Igor from Rishon Le Zion, IL rated The Fairmont Banff Springs 6 out of 10 on August 23, 2005 Verified Guest Hotel Review

"The rooms are very old and need top urgent the reconstruction the bathroom is very old and smoll and was not comfortable for me and my family . In the restorans es needs to cancel every day weddings and differents does but not for hotels guests its very dificult to find place to dinner in waldhaus restorant i m waiting reservation 3 days !!!! es need specialy places for hotel guests this are my recomendations"


  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Airport shuttle
  • Disabled Access
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Tennis Courts
  • Golf Course
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • News Stand
  • ATM / Cash Machine
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Porters
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • CD Player
  • Laundry service
  • Bicycle Rental
  • Shops
  • Scuba Diving
  • Cycling
  • Water Activities
  • Fishing
  • Horse Riding
  • Bowling Alley
  • Hiking
  • Photocopier
  • Office Supplies
  • Courier
  • Ballroom
  • Meeting Coordinator
  • Ceremonies
  • Custom event planning available
  • Exhibit Space
  • Disabled Accessible Rooms
  • Salon
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Steam Bath
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Grab bars in bathroom
  • Child Pool
  • Pool Indoor
  • Cots
  • Games Available
  • Pub
  • Convention Center

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Very Good

#9 out of 42 hotels in Banff city based on 2145 guest reviews

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High Country Inn Banff
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Delta Banff Royal Canadian Lodge
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Banff Aspen Lodge

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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