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Estimated Price
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OverviewSpruce Grove Inn is located about a 15-minute walk from the shops and restaurants of downtown Banff and is in the lower price range for Banff hotels. It caters to those looking for a budget-friendly option while visiting the resort town of Banff.
Built in 2003 and fully air conditioned, this 100% smoke-free and pet-free hotel has 120 guest rooms and suites, with elevator access to its 3 levels. It is owned and operated by the Voyageur Inn, located next door, and during the non-busy seasons, the Voyageur Inn handles the front desk and housekeeping responsibilities for both hotels. The Voyageur Inn also shares its hotel amenities (restaurant, lounge, pool, sauna and hot tub) with the guests of the Spruce Grove Inn.
Basic room amenities include free Wi-Fi and wired internet, a coffeemaker, a hairdryer, cable TV, and a seating area. Irons, ironing boards, kettles, and mini-fridges are available upon request. Suites have added amenities such as a wet bar, a fridge, a microwave, a gas fireplace, an additional TV, and a sofabed. Some rooms have balconies.
Other hotel amenities include free underground secure parking, secure indoor ski and snowboard storage, an on-site liquor store, an ATM, fax and copy services, and a coin-operated computer that costs $2.00 for 15 minutes.
Spruce Grove Inn is about a 3-minute drive (or 21-minute walk) from the Whyte Museum of the Canadian Rockies and a 10-minute drive from Banff Upper Hot Springs and the Banff Gondola Mountaintop Experience. Shopping and dining can be found along Banff Avenue about a 15-minute walk from the hotel. The ski shuttle to the area's major ski resorts can be accessed at the Banff Inn about a 1-minute walk away (confirmed with 2012-2013 schedule). (All travel time estimates: Google Maps)
Confirmed with a front desk agent on August 28, 2012: only the Spruce Grove Inn is air conditioned and has an elevator (not the Voyageur Inn), Wi-Fi is available throughout the hotel, the hotel is pet-free and the cost of the coin-operated computer is $2.00 for 15 minutes.
The GoodMost guests enjoyed their stay at the Spruce Grove Inn and found it an affordable and adequate hotel for a good night's rest, according to the reviews used for this analysis.
The location was appreciated by many guests for being within walking distance of downtown Banff and some guests mentioned that it was conveniently located close to shopping and dining along Banff Avenue.
Some praised the hotel for offering free underground heated parking and ski storage. A few guests gave favourable mention to the views from the hotel and its balconies.
Many guest reviewers said the hotel, guest rooms, and bathrooms were clean and the rooms were comfortable and spacious.
Many guests enjoyed the food in the restaurant and lounge next door--at the Voyageur Inn.
The Bad
Some complaints were raised among the guest reviews used for this analysis.
Several guests complained about noise from partying guests in the hallways and late-night revellers on the street, which made it difficult for some to sleep.
There were some guests who thought the hotel was dated and needed upgrading, and a couple of guests mentioned the pool and recreation area in particular.
Although a few people thought the beds were comfortable, there were several guests who considered them to be old and worn out. More than one guest pointed out that the sheets, pillows, and bedspreads needed to be replaced.
The staff received mixed reviews overall. Several guests said they were friendly and helpful, but there were many negative comments from guests who said that they were disorganized, unaccommodating, and unfriendly.
A few guests complained about the choice of items for the continental breakfast offered at the hotel.
TripAdvisor.com ranked this hotel #29 out of 33 properties in Banff with a guest rating average of 3 points out of 5, from 91 reviews.
Hotels.com guest ratings averaged 3.4 points out of 5 from 43 guest reviews.
Booking.com guest rating scores averaged 6.9 out of 10 from 51 reviews.
Confirmed with a front desk agent on August 28, 2012: only the Spruce Grove Inn is air conditioned and has an elevator (not the Voyageur Inn), Wi-Fi is available throughout the hotel, the hotel is pet-free and the cost of the coin-operated computer is $2.00/15 minutes.
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Analyzed by Scott B.
With a keen interest in the flow of information and an eye for communication optimization, Scott is always looking for ways to finish this sentence...
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6.4
Fair
#30 out of 32
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Guest Rating Explained
Rating: 6.4 / 10
| Hotel Rating Breakdown |
| Amenities: |
5.7 |
| Cleanliness: |
6.8 |
| Location: |
6.7 |
| Comfort: |
6.0 |
| Service: |
5.5 |
| Value: |
5.6 |
Details
No. of guest reviews: 268
Guest Recommended: Mixed
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Guest Ranking Explained
Spruce Grove Inn is #30 out of 32 hotels in Banff ranked by the ratings provided by guests.
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"absolutely do not recommend this establishment for your stay"
"Lets start with the good things about this place because its a shorter list...there is free underground parking right underneath the hotel with elevators to your floor.the hotel is within walking distance to downtown banff. There are a lot of great restaurants near by. there is a nice breakfast in the morning, either a free continental or you can pay for a hot breakfast (ie. Bacon, sausage, etc.) The only downside to the breakfast is that its In the hotel next door! As well as the receptionist... in order to book in to the spruce grove you need to walk over to the hotel to the east check in. When I got to my right room there was an old tube tv with NO remote. The room didnt even have a fridge to put our left over food in or at the least a drink or two. It literally took five minutes for the water in the sink and shower to turn warm, not hot, warm. The room carpet was disgusting. The bed linens were in dire need of an update and all in all the entire establishment needs one big update and the place looks nice from the outside but looks can be deceiving. Definatley not recommended to stay here."
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"Not too bad."
"The spruce grove inn was a good place to stay. A little far down on the strip from downtown but a quick cab ride will get you there. Found it a little odd that no one works the front desk but that was ok. Lots of space in our room which was nice"
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"I originally had a reservation at the Spruce Grove Inn. Both myself and my dad confirmed they take pets (as confirmed by Alexandra). When he talked to them later, they said they don't allow pets, but can get a room next door where they do allow pets. This hotel was much cheaper but we didn't get any refund and there was no air conditioning which made the room unbearable. For this reason alone I would not recommend this hotel."
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"Clean, quiet, terrible service, comp breakfast a Joke"
"For bedding, there was no bottom fitted sheet, instead a flat sheet was used that wasn't big enough to adequately tuck in, causing the bottom sheet to wad up while sleeping. The complementary EXPRESS breakfast was a joke and a bad one at that. There were four kinds of cold cereal, bread for toast and blueberry muffins. Dismall, and to top it off we waited 45 minutes for milk for the cereal after asking 3 times for it.
There was never anyone at the front desk. The live person was at the hotel next door which is under the same ownership. there was a phone at the front desk to call the staff at the other hotel
The rooms were clean, nice and quiet."
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"Nice Hotel for a Short Stay :)"
"The Hotel itself looks very appealing from the outside and offers underground heated parking, which is a definite plus when its cold, especially at night. The room was fair sized and included a balcony. We noticed that some of our pillow cases were not thoroughly cleaned which set us off a bit, but otherwise the room was nice. For ammenities, there was a continental breakfast and a pool; however, you would be required to go to the hotel beside to take part in these, which was a bit of a downer. We did not get a chance to go swimming in the pool, but I think if you're in banff, you might as well leave your swimming to the Hot Springs. Overall, the hotel was nice but I would only stay max. 2 nights here as it is not in the most convenient spot of town and doesn't have any of its "own" ammenities."
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"We woke up early 07:30 and had the complimentry breakfast, cereal toast yogart coffee hot chocalate muffin what more can one man ask for...
After a long day of boarding,skiing we enjoyed the relaxing hot tub,outdoor swimming pool,and dried off in the dry suana what more can a Canadian ask for..."
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"We get to the breakfast no one around to ask for anything - the place was a mess probably from frustrated people just trying to get some utensils to eat with. The room was clean enough."
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"Service was satisfactory but it's very fundamental and nothing special. Facilities and location were also no advantage."
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"We were woken up at 7:50 am every day with extremely loud construction either on the hotel or right behind it. It sounded like they were right in the room with us it was so loud. We should have been told that these were going to be the circumstances so that we could have had a discount or stayed elsewhere. The walls were paper thin, we might as well have stayed in a gymnasium full of people. The staff were not overly helpfull and some were not friendly at all and treated us like we were an inconvienience. We noticed other people being treated the same way. I suggest that people should spend a bit more money and choose a different place that's closer to town. The location of the Spruce Grove was not the best. It was one of the last hotels on the strip. I suggest The Best Western. It was excellent and cheaper."
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Amenities
- Business Center
- High-speed Internet
- Restaurant
- Parking
- Swimming pool
- Airport shuttle
- Bar / Lounge
- Elevator / Lift
- 24 Hour Reception
- Air Conditioned
- Non-Smoking Rooms
- Banquet Facilities
- Conference Room(s)
- Safe-Deposit Box
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- Sauna
- Security Guard
- ATM / Cash Machine
- Refrigerator
- Cable / Satellite TV
- Bath / Hot Tub
- Meeting Rooms
- Coffee / Tea Maker
- Microwave
- Hair Dryer
- TV
- Laundry service
- Spa bath / Jacuzzi
- Garden
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- Photocopier
- Facsimile
- Jacuzzi
- Internet Connection (wireless)
- Shower
- Bathtub/Shower Combination
- Pool Outdoor
- Outdoor heated pool
- Highchairs
- Pub
- Family Room
- Free Parking
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