Spruce Grove Inn is located about a 15-minute walk from the shops and restaurants of downtown Banff and is in the lower price range for Banff hotels. It caters to those looking for a budget-friendly option while visiting the resort town of Banff.
Built in 2003 and fully air conditioned, this 100% smoke-free and pet-free hotel has 120 guest rooms and suites, with elevator access to its 3 levels. It is owned and operated by the Voyageur Inn, located next door, and during the non-busy seasons, the Voyageur Inn handles the front desk and housekeeping responsibilities for both hotels. The Voyageur Inn also shares its hotel amenities (restaurant, lounge, pool, sauna and hot tub) with the guests of the Spruce Grove Inn.
Basic room amenities include free Wi-Fi and wired internet, a coffeemaker, a hairdryer, cable TV, and a seating area. Irons, ironing boards, kettles, and mini-fridges are available upon request. Suites have added amenities such as a wet bar, a fridge, a microwave, a gas fireplace, an additional TV, and a sofabed. Some rooms have balconies.
Other hotel amenities include free underground secure parking, secure indoor ski and snowboard storage, an on-site liquor store, an ATM, fax and copy services, and a coin-operated computer that costs $2.00 for 15 minutes.
Spruce Grove Inn is about a 3-minute drive (or 21-minute walk) from the Whyte Museum of the Canadian Rockies and a 10-minute drive from Banff Upper Hot Springs and the Banff Gondola Mountaintop Experience. Shopping and dining can be found along Banff Avenue about a 15-minute walk from the hotel. The ski shuttle to the area's major ski resorts can be accessed at the Banff Inn about a 1-minute walk away (confirmed with 2012-2013 schedule). (All travel time estimates: Google Maps)
Confirmed with a front desk agent on August 28, 2012: only the Spruce Grove Inn is air conditioned and has an elevator (not the Voyageur Inn), Wi-Fi is available throughout the hotel, the hotel is pet-free and the cost of the coin-operated computer is $2.00 for 15 minutes.
Most guests enjoyed their stay at the Spruce Grove Inn and found it an affordable and adequate hotel for a good night's rest, according to the reviews used for this analysis.
The location was appreciated by many guests for being within walking distance of downtown Banff and some guests mentioned that it was conveniently located close to shopping and dining along Banff Avenue.
Some praised the hotel for offering free underground heated parking and ski storage. A few guests gave favourable mention to the views from the hotel and its balconies.
Many guest reviewers said the hotel, guest rooms, and bathrooms were clean and the rooms were comfortable and spacious.
Many guests enjoyed the food in the restaurant and lounge next door--at the Voyageur Inn.
Some complaints were raised among the guest reviews used for this analysis.
Several guests complained about noise from partying guests in the hallways and late-night revellers on the street, which made it difficult for some to sleep.
There were some guests who thought the hotel was dated and needed upgrading, and a couple of guests mentioned the pool and recreation area in particular.
Although a few people thought the beds were comfortable, there were several guests who considered them to be old and worn out. More than one guest pointed out that the sheets, pillows, and bedspreads needed to be replaced.
The staff received mixed reviews overall. Several guests said they were friendly and helpful, but there were many negative comments from guests who said that they were disorganized, unaccommodating, and unfriendly.
A few guests complained about the choice of items for the continental breakfast offered at the hotel.
TripAdvisor.com ranked this hotel #29 out of 33 properties in Banff with a guest rating average of 3 points out of 5, from 91 reviews.
Hotels.com guest ratings averaged 3.4 points out of 5 from 43 guest reviews.
Booking.com guest rating scores averaged 6.9 out of 10 from 51 reviews.
Confirmed with a front desk agent on August 28, 2012: only the Spruce Grove Inn is air conditioned and has an elevator (not the Voyageur Inn), Wi-Fi is available throughout the hotel, the hotel is pet-free and the cost of the coin-operated computer is $2.00/15 minutes.