Budget-friendly Banff hotel with air conditioning and access to pool and hot tub next door
- Free Wi-Fi throughout hotel, free wired internet, and free underground parking
- Good location, within walking distance of downtown shops and restaurants, according to guests
- Guests enjoyed the views from the hotel and balconies
- Many guests reported clean, comfortable and spacious rooms
- Many guests enjoyed the food at the restaurant
- Several guests complained of noise from revellers in and outside the hotel
- Hotel was dated and in need of upgrades, according to some guests
- Several guests said the beds and linens needed to be replaced
- Many guests thought the staff were disorganized and unfriendly
Updated Oct 20, 2014
8 out of 10 | Ronald stayed July 16, 2013
"Great place, and great value!"
3 out of 10 | Murray stayed February 11, 2013
"absolutely do not recommend this establishment for your stay"
"Lets start with the good things about this place because its a shorter list...there is free underground parking right underneath the hotel with elevators to your floor.the hotel is within walking distance to downtown banff. There are a lot of great restaurants near by. there is a nice breakfast in the morning, either a free continental or you can pay for a hot breakfast (ie. Bacon, sausage, etc.) The only downside to the breakfast is that its In the hotel next door! As well as the receptionist... in order to book in to the spruce grove you need to walk over to the hotel to the east check in. When I got to my right room there was an old tube tv with NO remote. The room didnt even have a fridge to put our left over food in or at the least a drink or two. It literally took five minutes for the water in the sink and shower to turn warm, not hot, warm. The room carpet was disgusting. The bed linens were in dire need of an update and all in all the entire establishment needs one big update and the place looks nice from the outside but looks can be deceiving. Definatley not recommended to stay here."
8 out of 10 | Verified Guest stayed December 04, 2011
"Not too bad."
"The spruce grove inn was a good place to stay. A little far down on the strip from downtown but a quick cab ride will get you there. Found it a little odd that no one works the front desk but that was ok. Lots of space in our room which was nice"
3 out of 10 | Verified Guest stayed August 20, 2011
"I originally had a reservation at the Spruce Grove Inn. Both myself and my dad confirmed they take pets (as confirmed by Alexandra). When he talked to them later, they said they don't allow pets, but can get a room next door where they do allow pets. This hotel was much cheaper but we didn't get any refund and there was no air conditioning which made the room unbearable. For this reason alone I would not recommend this hotel."
4 out of 10 | Robert stayed July 13, 2010
"Clean, quiet, terrible service, comp breakfast a Joke"
"For bedding, there was no bottom fitted sheet, instead a flat sheet was used that wasn't big enough to adequately tuck in, causing the bottom sheet to wad up while sleeping. The complementary EXPRESS breakfast was a joke and a bad one at that. There were four kinds of cold cereal, bread for toast and blueberry muffins. Dismall, and to top it off we waited 45 minutes for milk for the cereal after asking 3 times for it. There was never anyone at the front desk. The live person was at the hotel next door which is under the same ownership. there was a phone at the front desk to call the staff at the other hotel The rooms were clean, nice and quiet."
7 out of 10 | Oskar stayed April 11, 2010
"Nice Hotel for a Short Stay :)"
"The Hotel itself looks very appealing from the outside and offers underground heated parking, which is a definite plus when its cold, especially at night. The room was fair sized and included a balcony. We noticed that some of our pillow cases were not thoroughly cleaned which set us off a bit, but otherwise the room was nice. For ammenities, there was a continental breakfast and a pool; however, you would be required to go to the hotel beside to take part in these, which was a bit of a downer. We did not get a chance to go swimming in the pool, but I think if you're in banff, you might as well leave your swimming to the Hot Springs. Overall, the hotel was nice but I would only stay max. 2 nights here as it is not in the most convenient spot of town and doesn't have any of its "own" ammenities."
8 out of 10 | David stayed December 23, 2009
"We woke up early 07:30 and had the complimentry breakfast, cereal toast yogart coffee hot chocalate muffin what more can one man ask for... After a long day of boarding,skiing we enjoyed the relaxing hot tub,outdoor swimming pool,and dried off in the dry suana what more can a Canadian ask for..."
1 out of 10 | Verified Guest stayed August 19, 2009
"We get to the breakfast no one around to ask for anything - the place was a mess probably from frustrated people just trying to get some utensils to eat with. The room was clean enough."
4 out of 10 | Verified Guest stayed April 22, 2006
"Service was satisfactory but it's very fundamental and nothing special. Facilities and location were also no advantage."
3 out of 10 | Sarah stayed April 04, 2006
"We were woken up at 7:50 am every day with extremely loud construction either on the hotel or right behind it. It sounded like they were right in the room with us it was so loud. We should have been told that these were going to be the circumstances so that we could have had a discount or stayed elsewhere. The walls were paper thin, we might as well have stayed in a gymnasium full of people. The staff were not overly helpfull and some were not friendly at all and treated us like we were an inconvienience. We noticed other people being treated the same way. I suggest that people should spend a bit more money and choose a different place that's closer to town. The location of the Spruce Grove was not the best. It was one of the last hotels on the strip. I suggest The Best Western. It was excellent and cheaper."