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Rimrock Resort Hotel

Rimrock Resort Hotel is a 4 star hotel in Banff, Alberta, Canada 300 Mountain Avenue, Banff, AB, Canada
Estimated Price
$359
CAD
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Guest Reviews
Amenities
Booking Information

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Scenic views, clean and spacious rooms, but concerns regarding parking and internet charges

Pros
  • Free WiFi in the lobby
  • Lodgers consistently commented on the “gorgeous” views from guestrooms
  • Many guests praised the high level of customer service
  • Complimentary bus from hotel into town was positively described by several guests
  • Many reviewers complimented the spacious and clean rooms
Cons
  • Many guests commented on the expensive parking and internet fees
  • Some reviewers thought the location was far from town
  • A few lodgers mentioned the food was not worth the price

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Editor's Analysis
Updated on Jun 25, 2012
Overview
Located 4.2km (about 9 minutes driving time) from the town of Banff’s centre, Rimrock Resort Hotel is situated upon Sulphur Mountain in Banff National Park.

The hotel is comprised of 346 guest rooms, and is 145 km West of Calgary International Airport (YYC) (roughly 1 hour and 50 mins driving time). Car rentals and coach service to the hotel are available at the airport, self-parking costs $16.00 per day, and Valet parking is available for $30.00 per day. All rooms are 100% smoke-free, and pet-friendly rooms are available upon request.

Rimrock Resort Hotel is found across the street from the Banff Upper Hot Springs (about 6 minutes walking time) and the Banff Gondola (approximately walking time 4 minutes). The hotel is in close proximity to several outdoor activities available in the area, such as Sunshine Village Ski Resort (5.5km and approximately 11 mins driving time away), golfing, white water rafting, rock climbing and horseback riding. Luxton Museum and Lux Cinema are both located 4.2km (roughly 9 mins driving time) from the hotel. Complimentary shuttle bus from the hotel into town is available, and runs every 40 minutes from 6:35am to 11:15pm. (All distances and driving time estimates - Google Maps).

Hotel amenities include the Rimrock Spa and Fitness Facility which features indoor pool, sauna, whirlpool, exercise equipment and squash court. Daily hours of operation for the spa are 8:00am to 10:00pm, with the Fitness Centre open from 6:30am to 10:30pm (9:30pm to 10:30pm is adults only). The Rimrock Resort Hotel Convention Facility is comprised of over 18,000 sq. ft. of meeting spaces, and banquet facilities are also available, including the Wildrose Ballroom (600 person capacity).

Dining is available at three on-site locations. The Primrose, available for casual dining, is open for breakfast (Monday through Friday 7:00am - 11:00am/Saturday & Sunday 7:00am – 11:30am) and dinner (Sunday through Thursday 6:00pm – 9:00pm/Friday 6:00pm – 9:30pm, and Saturday 5:30pm – 9:30pm). The hotel’s fine dining option is Eden (open Wednesday to Sunday 6:00pm – 9:30pm), where reservations are required. Rimrock Café which features sandwiches, snacks, magazines, wine and toiletries is open 6:30am – 9:00pm Sunday through Thursday, and 6:30am-10:00pm Friday & Saturday.

The hotel also houses two lounges: The Larkspur Lounge for drinks and light snacks (open Sunday through Thursday 11:00am – 1:00am/Friday & Saturday 11:00am – 2:00am), and Divas Martini Lounge which televises major sporting events (open weekends; hours change seasonally). Room service is available 24 hours a day, seven days a week.

All guest rooms are approximately 350 sq. ft. and include 32-inch widescreen LCD televisions as well as complimentary beauty products. Standard rooms have obstructed views, while Deluxe Guest Rooms feature views of Rundle Mountain or Mount Norquay, in-room safes and pillow top beds. Premium Guest rooms feature views of Bow or Spray Valley, in-room safes, pillow top beds, bathrobes and complimentary high speed wireless internet, and GrandView “Classic” and “Elegant” rooms have additional amenities including turndown service, complimentary valet parking, business centre access and 15% off food and beverage purchases. Larger-sized suites are also available at this hotel.

Verified with a Front Desk Agent: Internet costs are $14.65 CAD including tax for 1 day, $29.30 CAD including tax for 3 days or $43.95 CAD including tax for 5 days. Hotel offers complimentary wireless internet in the lobby.
(Call date: May 23rd, 2012).
The Good
Guests complimented the Rimrock Resort Hotel on its views, friendly staff, and spacious and tasteful rooms.

Nearly all reviews, of those used for this analysis, commented on the “spectacular” and “gorgeous” views from the hotel, remarking positively that it is built into the side of a mountain.

Many guests complimented the staff on their customer service, finding them “great”, “excellent”, “unpretentious” and “helpful”.

The rooms were praised by several for being “spacious”, “clean”, and with tasteful décor, and the complimentary bus from the hotel into town was positively mentioned by some.

The Rimrock’s proximity to the hot springs and gondola was also cited as “convenient” by some guests.

The Bad
Guests were disappointed by the price of parking and internet, the location of the hotel, and the food.

Several guests complained that the parking in general was “pricey”, and that they had no other choice than the hotel in which to self-park. The internet was also deemed by some as expensive, although complimentary in the lobby.

The “remote” location of the hotel was commented on by a few lodgers, however most guests were pleased with the hotel’s location and vistas.

The food also garnered some negative comments; some reviewers described the quality as not being worth the price.

A few guests also complained that the beds were “too firm”.

TripAdvisor.com guest reviews ranked the hotel #7 out of 33 Banff hotels from 671 reviews.

Expedia.ca guest reviews rated the hotel 4.5 out of 5 with a 91% recommendation rate from 434 reviews.

Hotels.com guest reviews rated the hotel 4.4 out of 5 from 235 reviews.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
8.5
Very Good
Guest Rating Explained
Rating: 8.5 / 10 Details

No. of guest reviews: 1386
Guest Recommended: Yes
Guest Ranking Explained

Rimrock Resort Hotel is #6 out of 42 hotels in Banff ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Allan from Calgary, AB CA rated Rimrock Resort Hotel 8 out of 10 on August 23, 2011 Verified Guest Hotel Review

"Enjoyable stay, but parking was like a slap in the face."
"We enjoyed just about everything about the hotel , except that we were surprised that there was a very high charge for parking at $16.00 per day. This is almost like a 8% surcharge. Hotel price are competitive with others in Banff, however other locations do not charge for parking."
Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated Rimrock Resort Hotel 10 out of 10 on September 19, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Jolene rated Rimrock Resort Hotel 8 out of 10 on March 27, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Verified Guest from Edmonton, AB CA rated Rimrock Resort Hotel 9 out of 10 on April 25, 2005 Verified Guest Hotel Review

"The RimRock was a beautiful hotel with friendly and accomodating staff."
Hotel review by guest is Positive
Verified Guest from Strathmore, AB CA rated Rimrock Resort Hotel 8 out of 10 on March 28, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Lawrence from Sarasota, FL US rated Rimrock Resort Hotel 7 out of 10 on August 16, 2004 Verified Guest Hotel Review

"Unusual room setup. Small rooms, extremely comfortable, good views (if you get the deluxe view) - however, the resort is located up on the mountain and you must drive to get to restaurants and shopping downtown. The hotel caters to tour groups - especially Asian in origin. In addition, be aware that the hotel charges for overnight parking."
Hotel review by guest is Positive
Verified Guest from Huenenberg, CH rated Rimrock Resort Hotel 8 out of 10 on July 08, 2004 Verified Guest Hotel Review

"Question 3 on hotel location answered as "Don't Know", but should be considered as "Not Relevant": * Airport / business district: Banff has no airport and no real business district. * Attractions/shopping/restaurants: The Rimrock Hotel is out of town, so it's not ideally located for these amenities, but we wanted to be out of town in a quiet location."


Amenities

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Concierge
  • Valet Parking
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • Mini Bar
  • Cable / Satellite TV
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Squash Courts
  • Water Activities
  • Fishing
  • Horse Riding
  • Ballroom
  • Ceremonies
  • Custom event planning available
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Body Treatments
  • Facial Treatments
  • Internet Connection (wireless)
  • Bathrobes
  • Shower
  • Pool Indoor
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Self Laundry
  • Free Parking
  • Pillow Top Mattress

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8.5
Very Good

#6 out of 42 hotels in Banff city based on 1386 guest reviews

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Delta Banff Royal Canadian Lodge
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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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