Impressive hotel with well-liked staff, mountain views and peaceful location near Banff
- Free Wi-Fi, free Roam bus passes to town and attractions
- Many reviewers complimented the spacious and clean rooms
- Many guests praised the high level of customer service
- Complimentary bus from hotel into town was positively described by several guests
- Guests enjoyed dining on site
- Guests liked the gym, spa and squash court facilities
- Lodgers consistently commented on the gorgeous views from guest rooms
- Self parking is $16 or $21 and valet parking is $30 or $35 (depending with whom you book) per day
- A few guests found the hotel a little pricey for their budget
- A couple of guests complained about extra parking fees
Updated Oct 11, 2014
Dining is available at three on-site locations. The Primrose, available for casual dining, is open for breakfast (Monday through Friday 7:00am - 11:00am/Saturday & Sunday 7:00am – 11:30am) and dinner (Sunday through Thursday 6:00pm – 9:00pm/Friday 6:00pm – 9:30pm, and Saturday 5:30pm – 9:30pm). The hotel’s fine dining option is Eden (open Wednesday to Sunday 6:00pm – 9:30pm), where reservations are required. Rimrock Café which features sandwiches, snacks, magazines, wine and toiletries is open 6:30am – 9:00pm Sunday through Thursday, and 6:30am-10:00pm Friday & Saturday.
The hotel also houses two lounges: The Larkspur Lounge for drinks and light snacks (open Sunday through Thursday 11:00am – 1:00am/Friday & Saturday 11:00am – 2:00am), and Divas Martini Lounge which televises major sporting events (open weekends; hours change seasonally). Room service is available 24 hours a day, seven days a week.
All guest rooms are approximately 350 sq. ft. and include 32-inch widescreen LCD televisions as well as complimentary beauty products. Standard rooms have obstructed views, while Deluxe Guest Rooms feature views of Rundle Mountain or Mount Norquay, in-room safes and pillow top beds. Premium Guest rooms feature views of Bow or Spray Valley, in-room safes, pillow top beds, bathrobes and complimentary high speed wireless internet, and GrandView “Classic” and “Elegant” rooms have additional amenities including turndown service, complimentary valet parking, business centre access and 15% off food and beverage purchases. Larger-sized suites are also available at this hotel.
Nearly all reviews, of those used for this analysis, commented on the spectacular and gorgeous views from the hotel, remarking positively that it is built into the side of a mountain.
Many guests complimented the staff on their customer service, finding them great, excellent, unpretentious and helpful.
The rooms were praised by several for being spacious, clean, and with tasteful décor, and the complimentary bus from the hotel into town was positively mentioned by some.
The Rimrock’s proximity to the hot springs and gondola was also cited as “convenient” by some guests.
A few guests complained that the hotel in general was pricey, and a couple of guests complained about an extra $16 charge for parking.
Expedia.ca guest reviews rated the hotel 4.5 out of 5 with a 91% recommendation rate from 434 reviews.
Hotels.com guest reviews rated the hotel 4.4 out of 5 from 235 reviews.
8 out of 10 | Allan stayed August 23, 2011
"Enjoyable stay, but parking was like a slap in the face."
"We enjoyed just about everything about the hotel , except that we were surprised that there was a very high charge for parking at $16.00 per day. This is almost like a 8% surcharge. Hotel price are competitive with others in Banff, however other locations do not charge for parking."
9 out of 10 | Verified Guest stayed April 25, 2005
"The RimRock was a beautiful hotel with friendly and accomodating staff."
7 out of 10 | Lawrence stayed August 16, 2004
"Unusual room setup. Small rooms, extremely comfortable, good views (if you get the deluxe view) - however, the resort is located up on the mountain and you must drive to get to restaurants and shopping downtown. The hotel caters to tour groups - especially Asian in origin. In addition, be aware that the hotel charges for overnight parking."
8 out of 10 | Verified Guest stayed July 08, 2004
"Question 3 on hotel location answered as "Don't Know", but should be considered as "Not Relevant": * Airport / business district: Banff has no airport and no real business district. * Attractions/shopping/restaurants: The Rimrock Hotel is out of town, so it's not ideally located for these amenities, but we wanted to be out of town in a quiet location."