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Older Banff hotel near town centre with hot tub, air conditioning and free parking

Pros
  • Free amenities: Wi-Fi, parking, coffee bar in lobby, local calls
  • Location was well liked, an easy walk to town and nearby restaurants
  • Staff were usually appreciated as friendly and helpful
  • Guests often reported clean and comfortable rooms at the inn
Cons
  • Some felt the hotel was old and tired and needed better amenities
  • Noise which came from the street and other guests a disturbance for some
  • Parking was limited and the spaces were tight said guests
  • Some said the AC did not work in their rooms
  • Wi-Fi worked well for some but not for others
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Jul 27, 2016
Overview
This hotel provides budget accommodations, a 6-minute walk from downtown Banff's restaurants and shops.

The smoke-free hotel offers 52 rooms over 3 floors. All rooms include free Wi-Fi, free local calls, cable TV, a coffeemaker, a mini-fridge, a safe, a hair dryer and climate control. Rooms are furnished with 1, 2 or 3 queen beds or 1 king bed.

Room extras include a flat screen TV, a small games table, a desk, a microwave, a gas fireplace, a 2-person jacuzzi, mountain views and a private or semi-private balcony.

Free (limited) outdoor and underground parking is available on site. Pets are welcome for $20 per pet, per night.

The hotel provides a free coffee bar in the lobby.

There is no restaurant on site, but guests will find restaurants very near by. Ticino Swiss-Italian Restaurant and El Toro Restaurant are both next door at sister hotels.

On-site amenities include an indoor hot tub, ski lockers, a guest computer, a microwave in the lobby (for guest use), ice and vending machine, an elevator and a 24-hour front desk.

Off-site amenities available to guests include free access to sister properties’ hotel amenities: the indoor pool, indoor hot tub and dry sauna at High Country Inn next door and the fitness centre and guest laundry at Irwin's Mountain Inn, also next to the hotel.

Guests will find an upscale coffee shop called the Whitebark Cafe, a 2-minute walk toward town, and there are other shops and restaurants along Banff Avenue. Banff Centre is a 5-minute drive or 12-minute walk away. Banff Gondola and Banff Upper Hot Springs are 10 minutes by car. Mount Norquay is a 13-minute drive away and Sunshine Village Ski Resort is 19 minutes by car. The Trans-Canada Highway is a 4-minute drive from the hotel and Calgary International Airport (YYC) is 1.5 hours away by car. (All travel times: Google Maps)

Confirmed with the front desk on July 26, 2016: pet fees are $20 per pet, per night, there’s no free breakfast 
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The Good
Some guests found the hotel to provide an adequate stay close to downtown Banff.

Guests were pleased with the location because it was an easy walk to downtown and there were restaurants nearby and along the way.

Guests often found the rooms comfortable. Although the rooms were older, guests often described the rooms as well cleaned and spacious, with comfortable beds, good security locks and mini-fridges. Some mentioned that the rooms and bathrooms had been updated in some ways.

Guests usually referred to staff as friendly and willing to help, although this was not unanimous in the reviews.

Guests who obtained a room at a cheaper rate were typically more pleased with the hotel overall.

Adding value to the stay were: a nice hot tub on site, free access to the amenities of the 2 neighbouring sister hotels, free parking, free coffee in the lobby, 10% discount at neighbouring restaurants of sister hotels and senior’s discounts for the rooms.

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The Bad
Some guests who were not fully satisfied or even disappointed told of areas that needed improvement at the hotel.

A few recent guests found AC units not working during their stay and when they opened windows, those who faced the street found it too noisy due to rowdy pedestrians and traffic.

Other sources of noise disturbance mentioned were: the sound of cars in the parking lot, an AC unit, guests in neighbouring rooms, train whistles and tour buses on the road.

Some guests said the hotel was in need of updates and others mentioned broken, missing or malfunctioning amenities in their rooms such as: a non-working safe, a non-working TV, a mini-fridge which froze all items, a broken chair, a patio door that did not lock, no phone in the room, a sink that did not drain and a discoloured jacuzzi with cracked tile around it. 

Some guests complained of dirty and worn carpets in the main lobby area.

Tight parking spaces outdoors and also underground proved a challenge for some guests.

Some guests who paid high season rates in Banff, felt the hotel was very overpriced.
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Show Sources
Sources
TripAdvisor.com ranked this hotel #28 out of 32 hotels and rated it 3.5 out of 5 based on 497 guest reviews.

Expedia.ca rated this hotel 3.6 out of 5 based on 655 guest reviews.

Booking.com rated this hotel 7.5 out of 10 based on 1277 guest reviews.


Editor's Analysis by Steph J.
Analyzed by Steph J.
Stephanie lives on Vancouver Island, BC, where she enjoys all things West Coast. She has daydreamed about travelling since childhood and has visited over a dozen countries since, but Canada is always at the top of her list.
Guest Reviews
7.1
Good
#
32 / out of 41
hotels in Banff

Rated 7.1/10 based on 2116 reviews

Ranked #32 out of 41 hotels in Banff

2116
Location
  • Banff Centre (1.2 km)
  • Peyto Lake (87.6 km)
Map Marker Red Carpet Inn Banff
425 Banff Avenue, Banff, AB