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Older Banff budget hotel with indoor pool, outdoor hot pool & restaurant but mixed reviews
- Free amenities: Wi-Fi, parking, Roam Bus passes, local calls
- Staff were friendly and polite said guests
- Location was an easy bus ride to the town centre
- Guests found nice views from the rooftop hot tub
- Some enjoyed breakfast or meals on site
- Wi-Fi was rated as good by online reviewers
- Many guests found the hotel very old and neglected
- Some had noise disturbances from within the hotel
- Guests were mixed over the comfort and cleanliness of the rooms
- Some felt the hotel was overpriced
Updated Jul 15, 2016
This hotel is located about a 16-minute walk or 4-minute ride from the town centre. The hotel supplies free Roam Bus passes which goes to town, the hot springs and the gondola. The stop is in front of the hotel and runs every 20 to 30 minutes.more
The smoke-free hotel offers 244 rooms over 5 floors, plus condo units and cottages. All rooms include free Wi-Fi, free local calls, a 32" flat screen TV with cable, a coffeemaker, a tea kettle, a table a chairs, an iron and ironing board, a hair dryer, a fan and central heating. Rooms are furnished with 2 double beds, 1 queen or 1 king bed. Room extras include a single sofabed, a living area, a 42" flat screen TV, a mini-fridge, a microwave, a double jacuzzi, a balcony, and a mountain view.
Condos offer all the usual amenties plus 3 or 4 bedrooms, 2 or 2.5 bathrooms, a full kitchen, a dining table, 3 flat screen TVs and may include a fireplace and a balcony with BBQ.
Cottages offer 2 bedrooms, a living room, a full kitchen, a dining table, and may also include a breakfast bar, a CD player, a deck with propane BBQ and a jetted tub.
Free parking is available on site. Pets are welcome for $25 per pet, per night.
Dining is available on site at Wildfire Grill, Miki Restaurant and Bear Den's Lounge.
Hotel amenities include an indoor pool, an indoor hot tub, an outdoor roof top hot pool, a sauna, an elevator, and meeting rooms.
Bighorn Gifts and Voyageur's Lounge are both a 1-minute walk from the hotel. Bumpers Beef House is open for breakfast and dinner and is a 2-minute walk away. Cascade Plaza offers groceries and a coin-laundry a 15-minute walk away and Sunshine Village is a 21-minute drive.
Some guests were pleased with their stay. Although the facility was older, they found clean rooms and good dining on site and the price was more affordable for them as the hotel market in Banff is very expensive.
Some guests were satisfied with their accommodations. They found the rooms well equipped with the expected amenities, sufficiently clean, spacious and with clean modern bedding on comfortable beds. Some had partial views of the mountains.
The staff were amenable. Guests found them polite and friendly.
Guests liked the location. It was a pleasant walk to town and guests were given free passes to the Roam Bus for a quick and easy ride to town, the gondola and the hot springs.
Guests who spoke of the food on site were usually complimentary. One recent guest said they had a yummy burger for room service and another had breakfast and found the staff and food to be very good.
Some guests liked the indoor pool and large outdoor hot tub.
Guests who brought pets were very pleased with the attention given along with included amenities: a bed for the dog, a new toy, food and water bowls, and treats.
There were a lot of complaints from guests who did not feel comfortable in this very old facility.
Many found the property too old, run down, neglected and way past the time of refurbishment. Recent complaints found were: hotel was tired, dark and depressing, everything was old and beat up, old and lumpy pillows, pillows had blood stains, sheets did not fit the bed, ripped sheets, rusted patio doors, no lock on balcony door, TV tempermental, broken floor tiles in bathroom, poor water pressure in shower, a slow drain, loose shower head, and badly scratched doors.
Many complained of dirty rooms. Recent complaints were pink mould in the bathroom, a dirty shower curtain, filthy and stained carpet, balcony had cigarette butts and old food containers, year-old dust in the rooms, very dirty windows, smell from the restaurant fan filtered into a guest's room, musty odours, cobwebs on door frames, spills on walls, and a thick layer of dirt behind night table.
Noise was a problem for some. Sources indicated were: the rattling of an outside restaurant fan which was very annoying, teenage partiers in the room next door, slamming doors, and neighbours talking.
Other complaints: vending machine chocolate was melted, the maids were knocking on the door at 9:30 am, the hotel is like a maze and disorienting, curtains did not close--there was a gap of 18 inches, beer tasted watered down at the restaurant, poor breakfast buffet, hot tub was missing tiles leaving sharp edges, parking was a bit tight, no ability to control the heat and no air conditioning.
Booking.com guest ratings averaged to 7.2 points out of 10 and the site had 2264 reviews.
Expedia.ca guest ratings averaged to 3.4 out of 5 based upon 2404 reviews.
TripAdvisor.ca ranked this hotel #30 out of 32 hotels based upon 960 reviews.