OverviewThe Inns of Banff hotel is located on the south side of Banff Avenue and east of Marmot Crescent in Banff, Alberta.
Facilities at the pet friendly property ($25/pet/night) include free parking, an indoor swimming pool, an outdoor hot-tub, a sauna, a spa tub, two restaurants (breakfast extra), and a bar/lounge. The hotel also has an elevator, multiple small scale meeting rooms, banquet facilities, and some large conference rooms.
There are 244 guest rooms at the five story property and standard rooms include free high speed Internet, cable television, coffee makers, hair dryers, and ironing equipment. There are upgraded rooms at the property as well and they can include balconies, mini-fridges, microwaves, and larger beds. The views from the rooms vary throughout the hotel but some of the upgraded rooms offer mountain views.
The hotel also offers a range of condo units and they are designed to accommodate several guests. They can include numerous bedrooms, kitchen facilities, and multiple bathrooms.
The hotel is about 2.9km from the intersection of Banff Avenue and Wolf Street, a very central point in the town of Banff.
Check in time at this hotel is at 4pm while check out time is at 11am.
Verified with a Front Desk Agent: hotel has an indoor pool, an outdoor hot-tub, and the entire hotel is non-smoking.
The GoodGuests that stayed at this hotel had very mixed feelings about the property. The guests that enjoyed their stays typically made positive statements about the views from the hotel, the property's facilities, and the location. Some guests were also satisfied with their room rates.
Guests that were happy with their view from the hotel typically described mountain views. One guest, for example, indicated that his/her room offered a "beautiful partial view of the mountain" and other guests had similar opinions.
Several guests also indicated that they liked the leisure facilities at the hotel. The hot tub was a big part of that however some guests also said that they liked the pool.
The location of the hotel was generally well-liked for a few different reasons. Some guests liked that they were near downtown Banff while some others mentioned that they were close to the Trans Canada Highway.
Guests that commented on their room rates typically seemed satisfied.
The Bad
Guests that stayed at this hotel were unhappy with the property for a wide range of reasons.
For starters, several guests felt that the hotel was in poor condition. Many guests recommended upgrades and several complained that the property was "run down" or "outdated."
Numerous guests also complained about room dirtiness at the hotel. One guest said that his room could have used "a good scrubbing" and several other guests noticed a lack of cleanliness at the property.
Noise was a problem at the hotel as well and typically other patrons were the source. One guest felt that the hotel was "rowdy," another guest said that there was "loud noise" in the halls, while another patron just said the "noise level was not acceptable."
Many guests felt disoriented in the hotel and multiple guests said the property was like a "maze." These guests seemed to have a little bit of trouble finding their way around the hotel.
Booking.com guest ratings averaged to 7.3 points out of 10 and the site had 215 reviews.
Expedia.ca guest ratings averaged to 3.4 out of 5 and 68% of guests recommended the hotel.
Priceline.com guest ratings averaged to 6.6 points out of 10 and the hotel ranked 10th of 35 properties in Banff.
Front Desk Agent: hotel has an indoor pool, an outdoor hot-tub, and the entire hotel is non-smoking.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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