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Pet-friendly Banff resort on Tunnel Mountain featuring condos with private outdoor hot tubs

Pros
  • Free amenities: Wi-Fi, underground parking, beverage bar, Roam bus passes, DVD movies, board games, firewood
  • Rooms were clean and spacious with well-equipped kitchens and cozy fireplaces
  • Location was well liked, close to trails and away from town but and easy bus ride there
  • Staff were accommodating and friendly said guests
  • Outdoor hot pool and swimming pool enjoyed by many for their stunning views
  • Many guests planned to return
  • Wi-Fi was rated very good overall
Cons
  • No air conditioning at this resort
  • Stair access only to some units
  • No restaurant on site
  • Updates and better cleaning needed in some units said guests
  • Sometimes parking was limited and tight for larger vehicles
  • Noise from traffic and rooms overhead bothered some guests
  • Guests offered mixed opinions of value for price, some thinking the hotel was good value and some considering it pricey
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Aug 1, 2016
Overview
This resort is situated on Tunnel Mountain, a 5-minute drive or 27-minute walk from the restaurants and shops of Banff's downtown. It offers trails just off the property and views of the Bow River Valley, nearby mountains and the Banff townsite. 

The smoke-free resort has 107 condo-style units and 4 Premier King Suites with private outdoor hot tubs. 

All units include free Wi-Fi, a 32" flat screen TV with cable, a DVD player with free movies, a full kitchen or kitchenette (stove top), a dining area, a living area with a wood-burning fireplace and free firewood, a hair dryer and a balcony or patio. Units are furnished with 1-2 sofabeds plus 1- 4 queen beds and 1 king bed, sleeping 4 to 10 people.

Units may also offer 1-2 separate bedrooms, a loft-style bedroom, 1-2 bathrooms, a powder room, 2 - 4 TVs, a games room (offers wii), a double jacuzzi in the bedroom, and a washer and dryer with free detergent. 

Free underground and outdoor parking is available on site. Pets are welcomed with beds, bowls and treats upon arrival and 2 cats or dogs can stay for $25 each, per night.

There is no restaurant on site. A free beverage bar is offered to guests in the lobby which includes coffee, tea, hot chocolate and water.

Hotel amenities include 2 outdoor hot pools with views of the area, a sauna, a courtyard, 2 BBQ areas with picnic tables, a children's play area, bike rentals, safety deposit boxes and a guest laundry. There is no elevator access to any of the rooms and some units require stair access.

The ski shuttle to the area's major ski resorts can be accessed at the Town Lot behind Mount Royal Hotel about a 7-minute drive away. Banff Upper Hot Springs and the Banff Gondola are 12 minutes away by car, while Banff Springs Golf Course is a 9-minute drive away. (All travel times: Google Maps.)

Confirmed with the front desk on Aug 1, 2016: no air conditioning on site, bike rentals are $20 per day or $5 per hour, units with a games room offer wii, safety deposit boxes at front desk
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The Good
Many guests enjoyed their stay at this rustic and cozy resort.

The location was well liked. It offered beautiful views, many visits from deer, caribou and elk and felt secluded from the busy tourist traffic of downtown Banff, but still an easy and free bus ride there. Some enjoyed hiking in nearby trails.

Guests typically liked the rooms, although this could depend on the type of room picked. The upgraded and larger rooms were definitely a hit with guests for their amenities, comfort and views. 

Families liked having well-equipped kitchens, extra TVs, extra bathrooms and wood-burning fireplaces along with free firewood. Guests thought the beds were comfy and the accommodations were spacious, clean and well laid out. 

The outdoor pools were praised for their cleanliness, size and beautiful views, which overlooked the townsite of Banff and the mountains nearby.

Staff were well liked overall. Guests described them as friendly, professional and accommodating.

Some guests felt this resort provided good value by allowing guests to self-cater with full kitchens and by supplying such large units with many beds and TVs for larger groups and families. Many guests said they planned to return.
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The Bad
Some guests left their critique or negative feedback online in recent reviews.

Some complained of noise disturbances. Guests complained of hearing footsteps, the moving of chairs, showers, running water and the sound of a vacuum from rooms above theirs. Ground-floor units could also hear sounds from people parking directly outside their unit. A few complained of traffic noise from the main road.

Some felt the rooms needed updating. Guests sometimes complained of small and dimly lit rooms with minor maintenance issues, older carpets, uncomfortable sofas, a smokey smell from the fireplace and no in-room safe. Sometimes guests did not like the mattress pads which they judged to be lumpy and some complained of polyester bedspreads. Some said that rooms did not have all that great a view, unless they were near the pool area.

Guests could not control the in-room temperature well. They explained that rooms would get cold and drafty early in the morning, then heat up during the day and remain hot at bedtime, requiring a fan to cool off. The thermostats did not seem to regulate the heat of the room.

Some guests had parking issues. Guests were disappointed to not be able to park directly outside their condos as parking was not allocated, but on a first-come, first-serve basis. Some guests found parking limited and tight, especially in the underground lot.

Guests who were expecting more luxury for the price were discontented with the room rates, especially in high season when the demand increased and prices went up.
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Show Sources
Sources
TripAdvisor.com ranked the hotel #4 out of 32 properties in Banff, with an average guest rating of 4.5 out of 5, from 1747 reviews.

Booking.com guest ratings averaged 8.5 out of 10 from 1084 reviews.


Editor's Analysis by Scott B.
Analyzed by Scott B.
With a keen interest in the flow of information and an eye for communication optimization, Scott is always looking for ways to finish this sentence...
Guest Reviews
8.6
Very Good
#
6 / out of 41
hotels in Banff

Rated 8.6/10 based on 3831 reviews

Ranked #6 out of 41 hotels in Banff

3831
Map Marker Hidden Ridge Resort
901 Hidden Ridge Way, Banff, AB