Overview
Douglas Fir Resort and Chalets is about a 2-minute drive from Banff Avenue. The resort offers an indoor pool, a kiddie pool, two waterslides, a games room and a multi-level play zone, which may appeal to those travelling with children. The full kitchen included in every unit may also make it a good choice for those wanting the option of self-catering while staying close to downtown but off of the main drag.

This 100% non-smoking resort offers 130 units comprised of condos, suites and chalets. Standard unit features include one or more LCD TVs, a DVD player, a Plug n' Play panel, individual climate control with air conditioning, an iron and ironing board, a coffeemaker, a hair dryer, a fireplace (either wood, gas or electric), a safe and a full kitchen. Some units have a balcony or a patio. Units sleep from two to ten people with a combination of one or more queen beds, a king bed, bunk beds, a sofabed and/or a double wall bed. Units may be studio style, have one to three bedrooms and/or a loft or second storey. Some chalets have one and a half bathrooms. Some suites have a jetted tub and up to four bathrooms.

The Good
The majority of reviews used for this analysis were positive and focused on the units, the staff and the amenities.

Many guests felt the condos, suites and chalets were spacious and well-appointed with a full kitchen, LCD TV(s) and a fireplace. Although there were a few complaints of worn, saggy mattresses, many guests thought the beds were comfortable.

The staff were complimented by many guests for being friendly, accommodating and attentive.

Many guests thought it was convenient having a on-site grocery and liquor store and guest-operated laundry. The indoor pools, waterslides, play zone and games rooms was a big hit with many guests, particularly those travelling with children. Overall, guests felt the combination of on-site amenities with the full kitchen/option of self-catering included in every room made this resort fun and family friendly.

The Bad
Although the majority of reviews used for this analysis were positive, some negative comments focused on the resort's need for updates and issues with noise.

Although many guests felt the units were clean and cozy, some guests thought that the decor and fixtures needed upgrading. Guests complained about dated bedspreads, worn furniture and old windows and door seals resulting in the rooms being drafty and cold.

Several guests felt that the units were not very soundproof and were disturbed by noise from guests in adjacent units.