Family-friendly Banff resort with indoor pools, two waterslides, play zone & games room
- Free Wi-Fi and parking
- Many guests felt the units were spacious and well-appointed
- The staff were complimented by many guests
- Many guests appreciated the on-site amenities like the grocery and liquor stores, waterslides, indoor pool and play zone
- Some guests felt the resort's fixtures and decor were a bit outdated
- Several guests thought the units were not soundproof and complained of noise
Updated Oct 20, 2014
This 100% non-smoking resort offers 130 units comprised of condos, suites and chalets. Standard unit features include one or more LCD TVs, a DVD player, a Plug n' Play panel, individual climate control with air conditioning, an iron and ironing board, a coffeemaker, a hair dryer, a fireplace (either wood, gas or electric), a safe and a full kitchen. Some units have a balcony or a patio. Units sleep from two to ten people with a combination of one or more queen beds, a king bed, bunk beds, a sofabed and/or a double wall bed. Units may be studio style, have one to three bedrooms and/or a loft or second storey. Some chalets have one and a half bathrooms. Some suites have a jetted tub and up to four bathrooms.
Amenities at this resort include two guest computers in the lobby, an on-site grocery store, an on-site liquor store, guest-operated laundry, an indoor pool, a kiddie pool, two waterslides, two hot tubs, two saunas, a steam room, an indoor multi-level play zone, a fitness centre, communal BBQs and a games room. Free parking and unlimited use of the Town of Banff shuttle bus system is available to all guests.
There are many shops and restaurants located in the downtown area, about 1 km from the resort. Banff Centre is a 5-minute drive away while Banff Gondola and Banff Upper Hot Springs can be reached in 10 minutes by car. Mount Norquay is a 15-minute drive away. The Trans-Canada Highway is a 5-minute drive from the resort and Calgary International Airport (YYC) can be reached in an hour and a half by car. (All distance and travel time estimates: Google Maps)
Many guests felt the condos, suites and chalets were spacious and well-appointed with a full kitchen, LCD TV(s) and a fireplace. Although there were a few complaints of worn, saggy mattresses, many guests thought the beds were comfortable.
The staff were complimented by many guests for being friendly, accommodating and attentive.
Many guests thought it was convenient having a on-site grocery and liquor store and guest-operated laundry. The indoor pools, waterslides, play zone and games rooms was a big hit with many guests, particularly those travelling with children. Overall, guests felt the combination of on-site amenities with the full kitchen/option of self-catering included in every room made this resort fun and family friendly.
Although many guests felt the units were clean and cozy, some guests thought that the decor and fixtures needed upgrading. Guests complained about dated bedspreads, worn furniture and old windows and door seals resulting in the rooms being drafty and cold.
Several guests felt that the units were not very soundproof and were disturbed by noise from guests in adjacent units.
Booking.com rated this hotel 8.4 out of 10 based on 121 guest reviews.
Hotels.com rated this hotel 4.4 out of 5 based on 297 guest reviews.
10 out of 10 | Leslie stayed September 17, 2011
"Excellent Hotel, couldn't have asked for anything more"
"The service we had at the Douglas Fir Resort & Chalets Hotels was Excellent. The room we had was a Queen Bed with a Sofa (hide a bed) plus Kitchenette. Spacious, loved the fireplace & full deck for viewing the Beautiful Mountains. Having a very large waterslide, pool & Hot Tub was Excellent. The location was perfect, & loved the idea of being able to show our room card to get on the bus, instead of having to pay Only takes like 3 minutes to get to downtown Banff. There is even a Grocery, Liquor store & coin laundry on site if a person needs. The Housekeeping staff was Awesome as well. We would recommend this Hotel to anyone who would like to have a Very Wonderful Stay (Holiday)"
6 out of 10 | Barrie stayed June 24, 2011
"things were fine up until power outage."
2 out of 10 | Verified Guest stayed December 30, 2010
"Little valus for your money, only 1 room (2 if you include bathroom) for $300.00/night and a long drive to town of Banff"
9 out of 10 | Cyndie stayed June 27, 2010
"This hotel was much more than I was expecting considering the price. It came with a full kitchen, and there was a pool with a water slide. Also, you got free transportation into the town if you show your room key. (Only a 3 minute bus ride) There was a liquor store and small grocery store right beside which was very handy."
9 out of 10 | Verified Guest stayed June 25, 2010
"My husband, toddler and I haven't enjoyed a vacation like this since my daughter was born. We were so happy to find a great place with all the amenities. Having a separate suite and tucking in our daughter for the night was fantastic. It allowed some mommy and daddy time, instead of turning out the lights and going to bed at 8:30 with her! One problem, however minor, was no sound proofing in the hallway entrance. We were downstairs and could hear the television program from the folks upsatirs. We could clearly hear the dialogue when we stood in the hallway. Otherwise we raved about it to friends and family! We also enjoyed the small group of elk that were munching on the grass across the parking lot!"