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Delta Banff Royal Canadian Lodge

Delta Banff Royal Canadian Lodge is a 4 star hotel in Banff, Alberta, Canada 459 Banff Avenue, Banff, AB, Canada
Estimated Price
$326
CAD
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Guest Reviews
Amenities
Booking Information

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9-min. walk from town centre, indoor pool, steam room, spa and on-site dining

Pros
  • Free Wi-Fi, free bicycle rentals
  • Numerous travellers praised the hotel's helpful and efficient staff
  • Many guests enjoyed the hotel's proximity to downtown and skiing
  • The hotel's rooms were found to be clean and comfortable
  • Evergreen Restaurant and Lounge serves breakfast, lunch, dinner and room service daily
Cons
  • Some guests found the hotel's rates, restaurant and parking to be overpriced
  • A few lodgers complained of small-sized rooms and noise transfer from the street

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Editor's Analysis
Updated on Jul 19, 2014
Overview
Located about a 9-minute walk from Banff's town centre and a 4-minute drive from the nearest Trans-Canada Highway on-ramp in Banff National Park, Delta Banff Royal Canadian Lodge is suitable for business or vacation travellers who prefer a centrally located hotel with on-site dining, a spa and wellness centre, meeting/banquet space and easy highway access.

Each of this smoke-free hotel's guest rooms offers air conditioning, an in-room safe, free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, an iron and ironing board and a hair dryer. Rooms with a jetted tub, a sitting area with a sofabed and a fireplace are also available. The hotel is not wheelchair accessible.

Hotel amenities include an indoor pool and hot tub, a steam room, a fitness centre, a spa and wellness centre, three conference rooms, a 24-hour business centre, a garden, free bicycle rentals, laundry services, an elevator, ski storage and on-site dining at Evergreen Restaurant and Lounge, which serves breakfast, lunch, dinner and room service daily. Parking is an additional $12 per day. Pets are not permitted.

Clocktower Village Mall is about a 4-minute drive away, while Mount Norquay Ski Resort can be found 13 minutes away by car. The Fairmont Banff Springs Golf Course is roughly an 8-minute drive from the hotel and Calgary International Airport (YYC) is 1-hour and 27-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 26, 2014
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location, rooms and restaurant.

Many lodgers praised the hotel's staff, characterizing them as friendly, attentive, efficient and helpful with suggestions and recommendations. One patron noted, "The resort staff are very accommodating in providing advice for things to do, places to go and what might work for your day or evening. They are all locally experienced even though they aren't from the area and have good current knowledge and sound advice".

The hotel's location was enjoyed by numerous reviewers. They found it close to downtown Banff, shopping, restaurants, skiing, public transit and highway access.

Several guests were pleased with their accommodations at the hotel. They described their rooms as clean, spacious, well equipped, quiet and cozy, with comfortable beds. A few patrons did complain about their lodgings, however (see below).

The hotel's restaurant was complimented by several travellers, who found it to be fantastic and tasty, with great ambiance and efficient staff.

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the hotel's value and rooms.

Some guests were disappointed with the hotel's value. They found the room rates, restaurant prices and parking fee to be expensive and overpriced and also felt a free breakfast should have been included in the room rates.

Although several travellers were pleased with their clean and comfortable rooms, a few lodgers had complaints about their accommodations. They reported dated decor, small-sized rooms and dim lighting, as well as noise transfer from cars and pedestrians late at night.

Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 93% recommendation rate from 714 reviews.

TripAdvisor.com guest reviews ranked the hotel #5 of 33 Banff hotels with an average rating of 4 out of 5 from 603 reviews.

Booking.com guest reviews rated the hotel 8.6 out of 10 from 201 reviews.

The author corresponded with the hotel on May 26, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
8.4
Very Good
Guest Rating Explained
Rating: 8.4 / 10 Details

No. of guest reviews: 635
Guest Recommended: Yes
Guest Ranking Explained

Delta Banff Royal Canadian Lodge is #8 out of 42 hotels in Banff ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Unknown
Verified Guest from Calgary, AB CA rated Delta Banff Royal Canadian Lodge 5 out of 10 on July 08, 2012 Verified Guest Hotel Review

"cost of hotel"
"I was very disapointed in how much I spent. Our view was of someones backyard, and in the evening they were outside looking into our room. The food was also not very good especially for the cost."
Hotel review by guest is Positive
Roy from Calgary, AB CA rated Delta Banff Royal Canadian Lodge 7 out of 10 on September 11, 2011 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Tricia from Calgary, AB CA rated Delta Banff Royal Canadian Lodge 8 out of 10 on October 18, 2009 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Seattle, WA US rated Delta Banff Royal Canadian Lodge 4 out of 10 on May 28, 2006 Verified Guest Hotel Review

"The hotel was very clean and the ammenities were reasonable (albeit the rooms were quite small), but they completely dropped the ball on service for a so-called 4-star hotel. Things started off on the wrong foot with the no valet present when we arrived, with another car had blocking the entrance. We get to the main desk and they want me to go back outside and find the license plate of my rental car -- I didn't have to do this at the Calgary Eau Claire Sheraton. Why can't they do this -- this is supposed to be 4 stars. Next we had to fight our way past food carts and trays of ice buckets in the elevator -- it looked like the back of the hotel in the main hallway. They should have used service elevators and leave the main elevators for guests. The presence of a big group shouldn't impact my experience at the hotel. We get to the room, to find 2 queen beds instead the king we wanted. I had noted this as a special request, if they could fill it. No problem conceptually that they didn't have any kings left, but they should have communicated that they couldn't meet that request and offer me the option to buy up to a suite. Going out to dinner, the concierge did a good job recommending an Italian restaurant in town, but failed to inform me that he succeeded in securing a reservation -- because we hadn't yet been entered in the phone system. Who's fault is that? Finally, we ordered a pay-per-view movie (from a very small selection) only to find the video quality frequently breaking up. So 70 minutes into the movie we call the front desk to see if they can fix it. They tell us there's nothing they can do, only refund our money. Hence they did so and it killed our movie right then and there. 4 stars this place is not. Comfortable, yes. Worth the money, no."
Hotel review by guest is Positive
Verified Guest from Los Angeles, CA US rated Delta Banff Royal Canadian Lodge 9 out of 10 on May 19, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Carrie from Houston, TX US rated Delta Banff Royal Canadian Lodge 9 out of 10 on March 19, 2006 Verified Guest Hotel Review

"The hotel and staff were excellent! This was our first time skiing in Banff and the hotel staff were very helpful in explaining where to ski, the layout, and how things worked. They suggested various restaurants, places to shop, gave instructions on how to get wherever we wanted to go. The hotel restaurant and bar was very nice, and the people and service was excellent. We're coming back on our Thanksgiving holidays later this year, as well as next year for Spring Break. This time we will stay longer. Many, many thanks! Carrie Riley"
Hotel review by guest is Positive
Verified Guest from Lethbridge, AB US rated Delta Banff Royal Canadian Lodge 10 out of 10 on February 26, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Patricia from Calgary, AB CA rated Delta Banff Royal Canadian Lodge 9 out of 10 on December 28, 2005 Verified Guest Hotel Review

"the timer is rather loud on the fireplace; but not terrible. The grotto pool water was very hot on our second day, couldn't stay in longer than just a few minutes, also needed towels in the swimming pool. Everything else was just perfect! Loved the down bedding and the bathrooms!"
Hotel review by guest is Positive
David from Bognor Regis, GB rated Delta Banff Royal Canadian Lodge 9 out of 10 on September 13, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Lorna from Caithness, GB rated Delta Banff Royal Canadian Lodge 10 out of 10 on July 12, 2005 Verified Guest Hotel Review

"Hotel was about a 5 mins walk from the shops and restuarants. On arrival we were given an upgrade of our room to a suite. This was a great surprize and was very comfortable and luzurious. It made our stay in Banff a wonderful experience."
Hotel review by guest is Negative
Raelene from Red Deer, AB CA rated Delta Banff Royal Canadian Lodge 5 out of 10 on April 24, 2005 Verified Guest Hotel Review

"During our stay at the hotel, we had left for a few hours to go shopping and had left the window slightly open with the curtains open as well. Came back a few hours later, and someone had been in our room. Window and curtains were closed. So a staff member of the hotel was in our room while we were gone and I did not find this very appropriate, I feel that they went against our privacy. Also wasn't very happy that your website listed this hotel rate as being US dollars and not Canadian. I looked online at another hotel that stated the rate in Canadian dollars. It would be nice to see some consistency as I thought I was paying $180 when really that was US dollars and I actually paid $231 Canadian. Will not be staying at your hotel again!!!!"
Hotel review by guest is Positive
Horst-w. from Kelkheim, DE rated Delta Banff Royal Canadian Lodge 8 out of 10 on March 27, 2005 Verified Guest Hotel Review

"ProĦ­s: Newer Hotel (buildt approx. 2000) Nice and large rooms (Junior suite) Close to Banff town centre (best little town in the Rockys) Very good food in the restaurant Friendly staff almost no charge for heated car parking ConĦ­s: No heating in the bathroom - Hey! It has been winter time in Canada! Understaffed during high times - e.g. impacts response time of service in hotel and restaurant Bar is not of interest Summary: we liked it and would take it again"
Hotel review by guest is Positive
Tiffany from Calgary, AB CA rated Delta Banff Royal Canadian Lodge 9 out of 10 on December 25, 2004 Verified Guest Hotel Review

"Excellent service, great food, nice rooms, and an incredible pool and jacuzzi area. It was an experience I will never forget!!"
Hotel review by guest is Positive
Barbara from Keene, NH US rated Delta Banff Royal Canadian Lodge 9 out of 10 on September 07, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Walsall, GB rated Delta Banff Royal Canadian Lodge 10 out of 10 on August 18, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Jean-pierre from Epsom, GB rated Delta Banff Royal Canadian Lodge 9 out of 10 on July 22, 2004 Verified Guest Hotel Review

"We stayed 4 days, wanted to stay 40 days. Enjoyed all the facilities in this great hotel with friendly staff."
Hotel review by guest is Positive
William from Colorado Springs, CO US rated Delta Banff Royal Canadian Lodge 8 out of 10 on July 16, 2004 Verified Guest Hotel Review

"The Royal Canadian was a nice, boutique-style hotel, small enough that it was quaint, but didn't feature as many ammenities as the resorts. That said, the restaurant is supposed to be wonderful, the staff was excellent and they even included a bottle of champagne! We were on our honeymoon...a solid experience."
Hotel review by guest is Positive
Roy from Shady Shores, TX US rated Delta Banff Royal Canadian Lodge 9 out of 10 on June 07, 2004 Verified Guest Hotel Review

"I feel like we made a great choice at this hotel. The security of the underground parking with a prox card made me feel that my car was safe, and it was very nice to be able to park so close to the elevators. Air Condition, food, service were excellent. They even cleaned my windshield on my car at night, so my view was excellent the next day. I think they show that they go the extra mile!"
Hotel review by guest is Positive
Patrick from Nieuwegein, NL rated Delta Banff Royal Canadian Lodge 8 out of 10 on May 29, 2004 Verified Guest Hotel Review

"The parking was quite expensive (20 dollars a night) and it was nog mentioned when we booked the hotel. The spa-area was closed for the majority of our stay. On the door it said that it would 'open within a few hours', but this sign was kept up for nearly three days!!"
Hotel review by guest is Positive
Carol from Calgary, AB CA rated Delta Banff Royal Canadian Lodge 9 out of 10 on February 29, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Blake from Edmonton, AB CA rated Delta Banff Royal Canadian Lodge 9 out of 10 on February 19, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Scott from Sherwood Park, AB US rated Delta Banff Royal Canadian Lodge 8 out of 10 on February 16, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Sidney from Olds, AB CA rated Delta Banff Royal Canadian Lodge 8 out of 10 on October 26, 2003 Verified Guest Hotel Review

"I feel the cost of the Hotel could be a bit less and especially the restaurant in the Hotel."


Amenities

  • Room Service
  • Restaurant
  • Parking
  • Bar / Lounge
  • Banquet Facilities
  • Conference Room(s)
  • Refrigerator
  • Cable / Satellite TV
  • Bath / Hot Tub
  • Wake-up Service
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Garden
  • Function Rooms
  • Custom event planning available
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet

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8.4
Very Good

#8 out of 42 hotels in Banff city based on 635 guest reviews

Other hotel options in Banff:
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6.6 Fair
Inns of Banff
C$205
Higher Rated By Guests
8.4 Very Good
Banff Caribou Lodge & Spa
C$253
Sometimes Less Expensive
8.7 Very Good
Fox Hotel & Suites
C$309


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