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Clean but dated Banff hotel with indoor soaking pool, restaurant, day spa, air conditioning 

Pros
  • Free amenities: Wi-Fi, wired Internet, bicycle rentals, local calls, newspapers
  • Rooms were clean and comfortable said guests
  • Location well liked for being in walking distance of restaurants, shops and public transit, as well as downtown
  • Staff were very well liked, attentive and very friendly
  • Guests enjoyed breakfast and other meals on site
  • Spa services well liked by guests who used them
  • Many guests enjoyed a soak in the pools on site
  • Some found free parking on the street
Cons
  • Parking costs $15 per day
  • Some complained of dated decor and average rooms
  • Noise was an issue for some from hallways and from street-facing rooms
  • Wi-Fi received mixed reviews from guests, with some saying it worked and some saying it didn't
  • Room rates too high for this hotel according to some
  • Some were expecting more luxury in the Premium King Rooms
Freebies
Free Wi-Fi
Free Internet
Editor's Analysis
Updated Jul 25, 2016
Overview
This hotel offers a comfortable stay a 9-minute walk from Banff's town centre and a 5-minute drive from the Trans-Canada Highway.

The smoke-free and pet-free hotel offers 99 rooms over 3 floors. All rooms include free Wi-Fi, free wired Internet, free local calls (time limit), a 32" flat screen TV with cable, a coffeemaker, a tea kettle, a mini-fridge, a desk, a safe (surcharged), an iron and ironing board, bathrobes, a hair dryer and climate control. 

Rooms are furnished with 1 or 2 queen beds, or 1 king bed. Room extras include a sofabed, a gas fireplace, a 1-person jetted tub, and a 2-person jetted tub. Accessible rooms are available.

Self-parking and valet parking are in a heated underground parkade of 7' 2" below the hotel and cost $15 per day.

Evergreen Restaurant and Lounge serves breakfast, lunch, dinner on site daily. Room service is available from 6:30 am to 10 am.

Hotel amenities include a spa and wellness centre which offers a mineral soaking pool, a hot tub, and a eucalyptus steam room. Other on-site amenities include a fitness centre, a computer for guest use with copy and fax services, a garden, free bicycle rentals, dry cleaning, ski storage, safety deposit boxes, an elevator, free newspapers and meeting rooms.

Clocktower Village Mall is a 5-minute drive from the hotel. Sunshine Village Ski Resort is 20 minutes away by car. Banff Gondola and the Upper Hot Springs are a 10-minute drive and  Fairmont Banff Springs Golf Course is a 7-minute drive away. Calgary International Airport (YYC) is 1.5 hours away by car. (All travel times: Google Maps)

Confirmed with the front desk on July 24, 2016: clearance of parkade is 7' 2", all in-room fireplaces are gas, jetted tubs are for 1 person in the Junior Suite and for 2 persons in the Executive Suite
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The Good
Many guests enjoyed staying at this hotel and lots of reviews were very upbeat.

The location was convenient. Guests found it easy to get to town on foot or by bus with the stop just outside the hotel. Guests also found restaurants and shops nearby, a short walk away.

The staff were highly appreciated and many felt they delivered great service. Snowy windshields were cleaned by the valets for the next morning and guests loved this thoughtful service.

The rooms were usually quite pleasing. Guests often said they were spacious and the fireplaces and large bathrooms were the highlights. Many also found the beds comfy.

Spa services were praised by those who reviewed them.

Many guests also enjoyed the buffet breakfast or other meals at the restaurant on site.

Guests appreciated the hot tub and mineral soaking pool and found these relaxing.
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The Bad
Some guests were less enthusiastic and dissatisfied with one or more aspects of their stay. 

Some guests complained of dated decor and average rooms. Other recent room complaints posted were: rooms were dimly lit, room uncomfortably hot, passers by could look in on main floor rooms facing the street if curtains were not drawn, room was small, Premium King rooms were not luxurious at all, coffeemaker was in the bathroom, clothes closet was in the bathroom, jetted tub was tiny and something you would find in an older apartment building, toiletries had an unpleasant smell and housekeepers offered inconsistent service.

Some complained of noise disturbances.These guests faced the elevator or could hear guests coming back late in the hallways through the doors and some faced the street with noise from traffic and passers by.

Guests left mixed reviews over Wi-Fi. While some had no problems, many reported it being very unstable and even unusable.

More than one reviewer told of how they had booked a room with 1 king bed, only to be given a room with 2 queen beds.

Some guests did not like being greeted upon arrival by the warnings issued by the front desk of potential fines for having parties etc. This approach somewhat soured the stay for some guests and one guest from overseas thought it was very inhospitable and wrote that he was welcomed with a "lawyers letter".

A few guests were disappointed in the pool on site. They found it too small for swimming and thought of it as a children's pool. The fitness room was also described as small.

Some felt the hotel was overpriced and should offer an included breakfast and parking for the prices charged and some guests who were more upset with the hotel said this hotel did not represent the Delta brand well.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 4.4 out of 5, from 1087 reviews.

TripAdvisor.com guest reviews ranked the hotel #5 of 32 Banff hotels with an average rating of 4 out of 5, from 1008 reviews.

Booking.com guest reviews rated the hotel 8.7 out of 10, from 722 reviews.


Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.8
Very Good
#
4 / out of 41
hotels in Banff

Rated 8.8/10 based on 3863 reviews

Ranked #4 out of 41 hotels in Banff

3863
Location
  • Banff Centre (1.2 km)
  • Peyto Lake (87.7 km)
Map Marker Delta Banff Royal Canadian Lodge
459 Banff Avenue, Banff, AB