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Guest Reviews
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8.4
Very Good
#1 out of 25
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Guest Rating Explained
Rating: 8.4 / 10
| Hotel Rating Breakdown |
| Amenities: |
9.2 |
| Cleanliness: |
8.7 |
| Location: |
8.7 |
| Comfort: |
8.6 |
| Service: |
8.3 |
| Value: |
7.6 |
Details
No. of guest ratings: 20
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #1 out of 25 hotels in Banff ranked by guests.
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Anonymous guest from Seattle, WA US stayed on May 28, 2006
"The hotel was very clean and the ammenities were reasonable (albeit the rooms were quite small), but they completely dropped the ball on service for a so-called 4-star hotel. Things started off on the wrong foot with the no valet present when we arrived, with another car had blocking the entrance. We get to the main desk and they want me to go back outside and find the license plate of my rental car -- I didn't have to do this at the Calgary Eau Claire Sheraton. Why can't they do this -- this is supposed to be 4 stars. Next we had to fight our way past food carts and trays of ice buckets in the elevator -- it looked like the back of the hotel in the main hallway. They should have used service elevators and leave the main elevators for guests. The presence of a big group shouldn't impact my experience at the hotel. We get to the room, to find 2 queen beds instead the king we wanted. I had noted this as a special request, if they could fill it. No problem conceptually that they didn't have any kings left, but they should have communicated that they couldn't meet that request and offer me the option to buy up to a suite. Going out to dinner, the concierge did a good job recommending an Italian restaurant in town, but failed to inform me that he succeeded in securing a reservation -- because we hadn't yet been entered in the phone system. Who's fault is that? Finally, we ordered a pay-per-view movie (from a very small selection) only to find the video quality frequently breaking up. So 70 minutes into the movie we call the front desk to see if they can fix it. They tell us there's nothing they can do, only refund our money. Hence they did so and it killed our movie right then and there. 4 stars this place is not. Comfortable, yes. Worth the money, no."
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Carrie from Houston, TX US stayed on March 19, 2006
"The hotel and staff were excellent! This was our first time skiing in Banff and the hotel staff were very helpful in explaining where to ski, the layout, and how things worked. They suggested various restaurants, places to shop, gave instructions on how to get wherever we wanted to go. The hotel restaurant and bar was very nice, and the people and service was excellent. We're coming back on our Thanksgiving holidays later this year, as well as next year for Spring Break. This time we will stay longer. Many, many thanks! Carrie Riley"
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Patricia from Calgary, AB CA stayed on December 28, 2005
"the timer is rather loud on the fireplace; but not terrible.
The grotto pool water was very hot on our second day, couldn't stay in longer than just a few minutes, also needed towels in the swimming pool.
Everything else was just perfect! Loved the down bedding and the bathrooms!"
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Lorna from Caithness, GB stayed on July 12, 2005
"Hotel was about a 5 mins walk from the shops and restuarants.
On arrival we were given an upgrade of our room to a suite. This was a great surprize and was very comfortable and luzurious. It made our stay in Banff a wonderful experience."
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Raelene from Red Deer, AB CA stayed on April 24, 2005
"During our stay at the hotel, we had left for a few hours to go shopping and had left the window slightly open with the curtains open as well. Came back a few hours later, and someone had been in our room. Window and curtains were closed. So a staff member of the hotel was in our room while we were gone and I did not find this very appropriate, I feel that they went against our privacy.
Also wasn't very happy that your website listed this hotel rate as being US dollars and not Canadian. I looked online at another hotel that stated the rate in Canadian dollars. It would be nice to see some consistency as I thought I was paying $180 when really that was US dollars and I actually paid $231 Canadian. Will not be staying at your hotel again!!!!"
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Horst-w. from Kelkheim, DE stayed on March 27, 2005
"ProĦs:
Newer Hotel (buildt approx. 2000)
Nice and large rooms (Junior suite)
Close to Banff town centre (best little town in the Rockys)
Very good food in the restaurant
Friendly staff
almost no charge for heated car parking
ConĦs:
No heating in the bathroom - Hey! It has been winter time in Canada!
Understaffed during high times - e.g. impacts response time of service in hotel and restaurant
Bar is not of interest
Summary: we liked it and would take it again"
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Tiffany from Calgary, AB CA stayed on December 25, 2004
"Excellent service, great food, nice rooms, and an incredible pool and jacuzzi area. It was an experience I will never forget!!"
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Jean-pierre from Epsom, GB stayed on July 22, 2004
"We stayed 4 days, wanted to stay 40 days. Enjoyed all the facilities in this great hotel with friendly staff."
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William from Colorado Springs, CO US stayed on July 16, 2004
"The Royal Canadian was a nice, boutique-style hotel, small enough that it was quaint, but didn't feature as many ammenities as the resorts. That said, the restaurant is supposed to be wonderful, the staff was excellent and they even included a bottle of champagne! We were on our honeymoon...a solid experience."
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Roy from Shady Shores, TX US stayed on June 07, 2004
"I feel like we made a great choice at this hotel. The security of the underground parking with a prox card made me feel that my car was safe, and it was very nice to be able to park so close to the elevators. Air Condition, food, service were excellent. They even cleaned my windshield on my car at night, so my view was excellent the next day. I think they show that they go the extra mile!"
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Patrick from Nieuwegein, NL stayed on May 29, 2004
"The parking was quite expensive (20 dollars a night) and it was nog mentioned when we booked the hotel.
The spa-area was closed for the majority of our stay. On the door it said that it would 'open within a few hours', but this sign was kept up for nearly three days!!"
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Sidney from Olds, AB CA stayed on October 26, 2003
"I feel the cost of the Hotel could be a bit less and especially the restaurant in the Hotel."
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Overview & Amenities
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Delta Banff Royal Canadian Lodge is four blocks from downtown Banff, and the Banff National Park Visitors Centre, half a mile from Bow River, and approximately 145km/90 miles west of the Calgary International Airport. This location is also less than a kilometre from the Whyte Museum and Canada Place, three km from Bow Falls, five km from Upper Hot Springs and the Sulpher Mountain Gondola, six km from Mt. Norquay, 17km/11 miles from Sunshine Village, and 64km/40 miles from Yoho National Park.
Lodge amenities include Evergreen Restaurant, featuring an evening bistro-style menu highlighting Canadian cuisine and fine wines. The Grotto Spa provides a hot mineral soaking pool, whirlpool, aromatic steam room, massage, and beauty treatments. During the winter, valet heated parking and a ski bus are offered. Other amenities include the indoor pool, laundry services, and meeting space.
All rooms are non-smoking and feature solid maple furnishings, percale linens, Canadian artwork, refrigerators, coffeemakers, tea kettles, hairdryers, cable TV, pay-per-view movies and Nintendo, high-speed Internet access, irons and ironing boards, safes, and full baths with tubs/showers, dressing areas, and terry bathrobes.
Policies
Guarantee:
Cancel:
Check-In: 1600
Check-Out: 1100
Services Description
****charges may apply to facilities / services****
self and valet parking 6.00 cad
spa facilities
massage services 9am - 9pm daily
eucalyptus infused steam room
mineral pool and whirlpool open daily 7am to 11pm
babysitting - contact front desk 24 hours in advance
hotel is non-smoking
meeting and function rooms
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Attraction Info
Dining Info
Recreation Info
On-site recreation -
swimming stationary bike
univerasl gym treadmill
Off-site recreation -
bicyling fishing
golfing hiking
horseback riding sailing / boating
winter sports
Offsite recreational activities -
canoeing cross country skiing
river rafting minnewanka lake boat tours
mountain climbing
snowcoach on galcier
winter canyon exploring
Room Type Descriptions
All rooms offer high speed internet access
*****charges may apply*****
mini refrigerators available in all rooms
delta room
**********
each delta room is an oasis of luxurious idleness
embodying the canadian rocky mountains stylish good
taste. very spacious guest room with custom
canadian maple wood furnishings.
in addition to a complete offering of superior
amenities this room has a working desk and high
speed internet connection. luxurious bathrooms
with alberta granite vanities and relaxing soaker
tubs.
nsq - delta room, 1 queen
n2q - delta room, 2 queen
nsa - delta room, 2 queen, fireplace
premier room
************
expansive and richly appointed premier room
have custom-made solid maple furnishings,
working desk and high speed internet connection
nd2 - premier room, 2 queen, garden access
nbk - premier room, 1 king, fire place
deluxe room
***********
the ultimate in mountain luxury our romantic
grandiose corner suite with a luxurious king
bed, jetted tub, seating area and fireplace.
allow our staff to turn down your room with a
bedside fire. if that doesnt relax you after a
long day exploring the mountains then we ensure
you our jetted spa tub with june jacob amenities
will surely do the trick.
n1k - deluxe room, 1 king, fireplace, jacuzzi
1 bedroom suite
***************
for the ultimate in accommodation, our king
executive suite is luxury at its finest. a
focal wall of windows, slate fireplace, andcustom
canadian cabinetry creates an impression of
opulence. the spacious bathroom boasts a jetted
tub for two, a perfect way to soak after long
hikes in the mountains.
svk - 1 bedroom suite, 1 king, fireplance, jacuzzi.
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Booking Information
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The hotel you have selected -- Delta Banff Royal Canadian Lodge -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Delta Banff Royal Canadian Lodge through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Delta Banff Royal Canadian Lodge computer reservation system in Banff, Alberta.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Delta Banff Royal Canadian Lodge. For your comfort and peace of mind, you may even.
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