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Clean Banff hotel with indoor pool, hot tub, kitchenette suites amd free basic breakfast 

Pros
  • Free amenities: Wi-Fi, breakfast, parking
  • Many guests found their room spacious and clean
  • Location was quiet, walkable to downtown and handy to the Roam bus, ski shuttle and nearby restaurants
  • Staff were friendly and helpful said guests
  • Pool and hot tub were well liked by guests
  • Breakfast was basic, but well stocked and clean
Cons
  • Many guests complained of rooms that were too hot (despite the air conditioner)
  • All rooms had exterior access, although there was an elevator to reach each outdoor corridor
  • Some guests had trouble getting Wi-Fi in their rooms
  • Guests need to walk outside to access the indoor pool and hot tub
  • Some felt the hotel was overpriced
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Jul 24, 2016
Overview
This hotel offers rooms with outdoor access, an 11-minute walk from the town centre. It's 5 minutes' drive from the Trans-Canada Highway.

The smoke-free and pet-free hotel has 57 rooms and 3 floors. All rooms include free Wi-Fi, a 37" flat screen TV, a coffeemaker, a tea kettle, a mini-fridge, an iron and ironing board, a hair dryer, bathrobes and air conditioning. Rooms are furnished with 2 twin beds, 1 or 2 queen beds or 1 king bed. 

Room extras include a loft bedroom, 1 or 2 open concept or private bedrooms (with a door), 2 TVs, a gas fireplace, a kitchenette (stove top, mini-fridge, microwave, sink), a dining table and heated bathroom floor.

Free covered and uncovered outdoor parking is available for guests on site.

A free continental breakfast (with hard-boiled eggs) is offered to guests every morning from 7 am to 10 am.

Charlie's offers pizza in the hotel lobby Fridays and Saturdays from 5 pm to 9 pm. Off-site dining is available at the sister property Delta Banff Royal Canadian Lodge (2 minutes' walk) in the Evergreen Restaurant and Lounge, open for breakfast, lunch and dinner.

Hotel amenities include an indoor pool, a hot tub, a sauna/steam room, dry cleaning, ice/vending machines, safety deposit boxes and elevator. The Grotto Spa at the sister property, Delta Banff Royal Canadian Lodge, offers body treatments and massage.

The ski shuttle to the area's 3 major ski resorts is caught at the Caribou Lodge hotel, a 1-minute walk away. Bow Falls and the Fairmont Banff Springs Hotel and Golf Course are all about 8 minutes by car. Banff Gondola and the Upper Hot Springs are an 11-minute drive away. Mount Norquay is 14 minutes away by car. Sunshine Village is 20 minutes away by car and Lake Louise Ski Resort is a 42-minute drive away. Calgary International Airport (YYC) is 1.5 hours away by car. (All travel times: Google Maps)

Confirmed with the front desk on July 22, 2016: some kitchenette suites have bedrooms with doors that close for privacy, all rooms have an air conditioner that is set to a temperature by the hotel but can be lowered by the front desk upon request; all rooms have outdoor access only, but guests can use an elevator to access them
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The Good
Guests typically enjoyed their stay at this hotel finding it clean and well maintained with friendly staff.

Guests enjoyed the location. It was a little ways from the downtown for walking, but guests enjoyed the serenity of the area and for guests who did not like to walk, the Roam Bus could reach town in 5 minutes.

Many guests enjoyed the pool area. It offered pretty views of the mountains, was clean and nicely decorated and a comfortable place to spend time in. One recent guest it looked like it was recently renovated.

Guests were typically pleased with the free breakfast, although guests also wished their were hot options available.

Staff were considered friendly and helpful overall.

The free parking was a plus for guests at this hotel, although the covered portion was too low for those with a ski box.

The rooms were enjoyed by some and not by others. Guests who enjoyed their rooms found them clean and well maintained with comfortable beds and lots of pillows. Windows opened and provided a nice breeze for some. Kitchenettes were well stocked (minus some pots at times) and some guests had bedrooms that closed off for privacy, 2 TVs and enough space for cooking and eating in.


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The Bad
Guests who were not as impressed with this hotel often complained about the same things.

The guests who were the most disappointed with this hotel were frustrated that their rooms were not at a comfortable temperature. This occurred at various times of the year. In the summer the air conditioners were locked at a temperature controlled by the management and were usually housed in only one of the rooms in a multi-roomed suite, leaving the other rooms too hot. The loft suites were prone to temperature difficulties as the loft room being on the second floor, was often too hot and the lower main room was sometimes too cold (in the cooler months) or when the heat was turned off in order to cool the top room.

Other recent room complaints were: spiral staircase to loft room felt dangerous (especially at night trying to reach the bathroom which was downstairs), rooms were dated and needed updates to furniture, wallpaper and carpets, really small TV in loft and not mounted high for better viewing, windows facing outdoor corridors lacked privacy, not enough plug-ins for electronics, some electrical plugs did not work, carpets were worn/dirty and not pleasant to look at, heater was loud and room was smaller than expected based upon pictures online, sparse furniture and room had the charm of the late 70's.

Wi-Fi ratings were not the highest and several guests were not always able to access it in their rooms.

Some felt this hotel was overpriced for what it offered.


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Show Sources
Sources
Booking.com gave the hotel a score of 8 out of 10  from 667 reviews.

TripAdvisor.ca gave the hotel a ranking of #24 of 32 hotels in Banff with a guest rating of 3.5 out of 5, based on 674 reviews.

Expedia.ca guests gave the hotel an average score of 4.1 based upon 1006 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.7
Good
#
23 / out of 41
hotels in Banff

Rated 7.7/10 based on 2111 reviews

Ranked #23 out of 41 hotels in Banff

2111
Location
  • Banff Centre (1.3 km)
Map Marker Charltons Banff
513 Banff Avenue, Banff, AB