9 out of 10 | Mike stayed December 09, 2011
"One night getaway"
"This hotel was clean, quiet and our family enjoyed the pool and continental breakfast. Very good value. Would recommend to couples with young kids."
8 out of 10 | Chris stayed July 30, 2010
"Great service but sometimes a little warm."
"The single rooms are nice but the ones with the spiral stairs are really hot upstairs since the AC is blowing into the downstairs area."
8 out of 10 | Verified Guest stayed July 23, 2010
"Very good rating for Charlton's Cedar Court at Banff."
"Great customer service. Our king-sized bed was luxurious. The pool and hot-tub were excellent - very invigorating, and I appreciated having access to them early in the morning. I wish that there had been a washroom on the loft level and a desk/work area on the lower level. The stairs up to the loft were somewhat steep. Having just arrived from a trip through the western US states, I would have liked to have had breakfast provided as part of the room rate. Overall, a very good experience."
9 out of 10 | Pt stayed August 19, 2006
"A note for management: There is no internet-connection in our room. Nowadays wireless connection should in fact be standard in hotels, if necessary with payment per (half)day or even hours."
9 out of 10 | John stayed June 22, 2006
"Nice staff and clean rooms. The hotel is about a 8-10 minute walk from the downtown shops and restaurants."
8 out of 10 | Nina stayed August 18, 2005
"They did not provide breakfast but had a sister hotel a couple of doors down where food was provided but it was very expensive. Communication was not that good as far as boking arrangements were concerned"
9 out of 10 | Janice stayed August 11, 2005
"Nice hotel but the set up took getting use to. It was almost maze like. Very friendly staff but the front desk closed at 11pm and any requests were bumped to the hotel next door."
4 out of 10 | Peter stayed July 09, 2005
"We did not end up staying at this facility for a couple of reasons. 1) It was over rated on the number of stars (3) 2) The bed loft was up such a steep spiral stairway that is was nearly impossible to get the luggage up and the bathroom was on the lower floor. It would have been an awfull situation to have to go to the bathroom in the middle of the night. 3) The room rate quoted on the print out from the e-mail registration was not the price we were going to be billed by the facility."
4 out of 10 | Alistair stayed September 25, 2004
"seemed a bit tired needs some up dating"
8 out of 10 | Yves stayed July 24, 2004
"Ghests should have access to OLN (outdoor life network). It seemed impossible to order it when we stayed. Mattresses were incredibly comfortable; is it possible to know the manufacturer and model ? I found lodging in Jasper and especially Banff too expensive."
9 out of 10 | Verified Guest stayed July 05, 2004
"Very pleasing. No breakfast included."
8 out of 10 | Arlin stayed April 26, 2004
"Walls are paper thin!!! Could hear everything from my neighbor."
8 out of 10 | David stayed December 27, 2003
"Phone Calls are too expensive - especially local ones and toll free, which are free to the hotel. There is a problem when hotels fleece you over phone calls when you are already paying a lot to stay. It should be complimentary."