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Charlton's Cedar Court

Charlton's Cedar Court is a 3 star hotel in Banff, Alberta, Canada 513 Banff Avenue, Banff, AB, Canada
Estimated Price
$231
CAD
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Guest Reviews
Amenities
Booking Information

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Great for family stays, within walking distance to downtown Banff

Pros 
  • Free covered parking, free Internet, and free continental breakfast
  • Pool, hot tub, and steam room
  • Kitchenette in two-bedroom suites
  • Shuttle service to ski resorts
  • Many guests found their room spacious and clean
  • Many guests complimented the hotel for being a good value
Cons 
  • No restaurant on site
  • Many guests complained about temperature control in the Fireplace Loft Suites
  • Many guests complained about the location of the pool (have to walk outside to access)

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Editor's Analysis
Updated on Apr 30, 2012
Overview
Charlton’s Cedar Court is located on Banff Avenue (Banff, AB), minutes from the city center (1.1km), and can be accessed via the Trans-Canada Highway (distances: Google Maps).

The smoke-free, non-pet friendly hotel has 57 rooms and offers a range of accommodations: deluxe guestrooms, two-level loft fireplace suites, and two-bedroom kitchenette suites. The deluxe rooms are furnished with one or two queen sized beds or one king sized bed. Loft suites are furnished with a king sized bed on the second level. The kitchenette suites are furnished with two queen sized beds or one queen and two single beds. All rooms include complimentary wireless Internet, bathrobes, mini-refrigerators, laundry service and cable television. Kitchenette suites also include a four-burner stove top, microwave, cooking utensils and dishes.

The on-site amenities at Charlton’s Cedar Court include an indoor mineral pool, whirlpool, and steam room. Free covered parking is also available for guests.

Guests are offered a complimentary continental breakfast every morning from 6:30am to 11:30am. Guests at Charlton’s Cedar Court also have the option of dining at the Evergreen Restaurant located at the affiliated Delta Banff Royal Canadian Lodge (150m down Banff Avenue). The Evergreen Restaurant serves breakfast, lunch and dinner. Dinner hours are from 5pm to 10pm (reservations are recommended and complimentary valet parking is available). The complimentary breakfast is not available at the Evergreen Restaurant.

Charlton’s Cedar Court has a shuttle service to the “Big Three” ski attractions which are the following distances from the hotel: Ski Norquay (8.3km), Sunshine Village (3.2km), and Lake Louise Mountain (59.9km). Banff Sightseeing Gondola is 5.3km from the hotel and the Upper Hot Springs is 5.0km away. The Calgary International Airport (YYC) is 143km from Charlton’s Cedar Court (distances: Google Maps).

The Good
Most reviews for this hotel were positive with guests either recommending it or stating that they would return. Guests who were happy with their stay generally commented on the size and cleanliness of the rooms, the proximity to the city center area of Banff, the friendly service, and the free breakfast.

Many positive reviews used the word “surprisingly” to describe how large and spacious the rooms were. Most guests also seemed happy with room cleanliness. Families who stayed in the kitchenette suites with two bedrooms seemed particularly impressed with their stay. The unit design (two rooms, one of which may have two single beds and a door) was talked about favourably by families with younger children who needed to go to sleep earlier than their parents.

The majority of reviews thought the hotel was conveniently located to what Banff had to offer. Guests mentioned that the hotel was close to the Delta Banff Evergreen Restaurant (an affiliate of Charlton’s Cedar Court) and most guests who ate there thought the food was quite good. Other guests found the hotel location convenient for dining at nearby restaurants like Chili’s and The Keg. But there were some guests who found the ten minute walk (1.1km) to the downtown shopping area (near the intersection of Banff Avenue and Wolf Street) a bit too far.

Many guests commented on their positive service experience. Some guests mentioned exceptional service from staff at the complimentary breakfast, while other guests noted great service from front desk staff. One reviewer had this to say, “The service was the best – I misplaced my iphone and the employee at reception allowed me to use her computer behind the desk to track my phone online.”

Other positives noted by guests included the free continental breakfast (most guests’ ratings ranged from average to excellent), the shuttle service to nearby ski resorts, heated bathroom floor tiles, and many guests seemed to find the hotel a good value for the price paid.


The Bad
Negative comments from guests at this hotel involved problems with suite temperature and the location of the pool.

Most guests who stayed in the two-bedroom kitchenette suite shared positive experiences at Charlton’s Cedar Court, but those who stayed in the loft suites mentioned difficulty trying to maintain a comfortable temperature in the room. In the loft suites, there is a main level with a fireplace and an upper level where the bed is situated. Guests found that the hot air from the fireplace would rise to the loft and make the sleeping area too warm. Here’s an example of one such guest’s experience: “I had to lower the thermostat located downstairs, which was freezing since the cold air from outside had fallen from the open window upstairs…Overall, I was very uncomfortable with the temperature in the room”.

Other guests also commented about poor sound insulation in their unit. There were several reviews that mentioned hearing traffic or other guests through the walls.

While I found many guests pleased with the pool and hot tub at the hotel, some reviewers were unhappy with where these services were located. The hotel is designed with outdoor corridors similar to a motel-style property, so some guests were not pleased about walking outside to access the pool amenities (especially during the colder winter months).

Other complaints such as limited breakfast selection or room size were rare, but present, among reviews.
Booking.com gave the hotel a score of 8/10 and an overall rating of "Very Good" from 105 reviews.

TripAdvisor.ca gave the hotel a ranking of #12 of 32 hotels in Banff based on 248 reviews.

Expedia.ca gave the hotel an average score of 4.2/5.0 with 90% of 218 guests recommending the hotel.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
7.8
Good

#22 out of 42
Guest Rating Explained
Rating: 7.8 / 10 Details

No. of guest reviews: 471
Guest Recommended: Yes
Guest Ranking Explained

Charlton's Cedar Court is #22 out of 42 hotels in Banff ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Mike from Calgary, AB CA rated Charlton's Cedar Court 9 out of 10 on December 09, 2011 Verified Guest Hotel Review

"One night getaway"
"This hotel was clean, quiet and our family enjoyed the pool and continental breakfast. Very good value. Would recommend to couples with young kids."
Hotel review by guest is Positive
Verified Guest from Calgary, AB CA rated Charlton's Cedar Court 8 out of 10 on May 14, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Chestermere, AB CA rated Charlton's Cedar Court 7 out of 10 on September 05, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Chris from Sherrodsville, OH US rated Charlton's Cedar Court 8 out of 10 on July 30, 2010 Verified Guest Hotel Review

"Great service but sometimes a little warm."
"The single rooms are nice but the ones with the spiral stairs are really hot upstairs since the AC is blowing into the downstairs area."
Hotel review by guest is Positive
Verified Guest from Fort St. John, BC CA rated Charlton's Cedar Court 8 out of 10 on July 23, 2010 Verified Guest Hotel Review

"Very good rating for Charlton's Cedar Court at Banff."
"Great customer service. Our king-sized bed was luxurious. The pool and hot-tub were excellent - very invigorating, and I appreciated having access to them early in the morning. I wish that there had been a washroom on the loft level and a desk/work area on the lower level. The stairs up to the loft were somewhat steep. Having just arrived from a trip through the western US states, I would have liked to have had breakfast provided as part of the room rate. Overall, a very good experience."
Show older reviews
Hotel review by guest is Positive
Pt from Brugge, BE rated Charlton's Cedar Court 9 out of 10 on August 19, 2006 Verified Guest Hotel Review

"A note for management: There is no internet-connection in our room. Nowadays wireless connection should in fact be standard in hotels, if necessary with payment per (half)day or even hours."
Hotel review by guest is Positive
John from Birmingham, AL US rated Charlton's Cedar Court 9 out of 10 on June 22, 2006 Verified Guest Hotel Review

"Nice staff and clean rooms. The hotel is about a 8-10 minute walk from the downtown shops and restaurants."
Hotel review by guest is Positive
Jacqueline from Calgary, AB CA rated Charlton's Cedar Court 8 out of 10 on January 29, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Nina from Rickmansworth, GB rated Charlton's Cedar Court 8 out of 10 on August 18, 2005 Verified Guest Hotel Review

"They did not provide breakfast but had a sister hotel a couple of doors down where food was provided but it was very expensive. Communication was not that good as far as boking arrangements were concerned"
Hotel review by guest is Positive
Janice from Ottawa, ON CA rated Charlton's Cedar Court 9 out of 10 on August 11, 2005 Verified Guest Hotel Review

"Nice hotel but the set up took getting use to. It was almost maze like. Very friendly staff but the front desk closed at 11pm and any requests were bumped to the hotel next door."
Hotel review by guest is Negative
Peter from St. George, UT US rated Charlton's Cedar Court 4 out of 10 on July 09, 2005 Verified Guest Hotel Review

"We did not end up staying at this facility for a couple of reasons. 1) It was over rated on the number of stars (3) 2) The bed loft was up such a steep spiral stairway that is was nearly impossible to get the luggage up and the bathroom was on the lower floor. It would have been an awfull situation to have to go to the bathroom in the middle of the night. 3) The room rate quoted on the print out from the e-mail registration was not the price we were going to be billed by the facility."
Hotel review by guest is Negative
Alistair from Ellon, WY rated Charlton's Cedar Court 4 out of 10 on September 25, 2004 Verified Guest Hotel Review

"seemed a bit tired needs some up dating"
Hotel review by guest is Positive
Verified Guest from Surrey, BC CA rated Charlton's Cedar Court 8 out of 10 on August 20, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
John from Potomac, MD US rated Charlton's Cedar Court 10 out of 10 on August 19, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Yves from Montreal, QC CA rated Charlton's Cedar Court 8 out of 10 on July 24, 2004 Verified Guest Hotel Review

"Ghests should have access to OLN (outdoor life network). It seemed impossible to order it when we stayed. Mattresses were incredibly comfortable; is it possible to know the manufacturer and model ? I found lodging in Jasper and especially Banff too expensive."
Hotel review by guest is Positive
Verified Guest from Cambridge, MA US rated Charlton's Cedar Court 9 out of 10 on July 05, 2004 Verified Guest Hotel Review

"Very pleasing. No breakfast included."
Hotel review by guest is Positive
Arlin from Calgary, AB CA rated Charlton's Cedar Court 8 out of 10 on April 26, 2004 Verified Guest Hotel Review

"Walls are paper thin!!! Could hear everything from my neighbor."
Hotel review by guest is Positive
Verified Guest from Woodseats, GB rated Charlton's Cedar Court 8 out of 10 on March 10, 2004 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Wictoria, BC US rated Charlton's Cedar Court 5 out of 10 on February 22, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Edmonton, AB CA rated Charlton's Cedar Court 8 out of 10 on January 18, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
David from Bury St Edmunds, GB rated Charlton's Cedar Court 8 out of 10 on December 27, 2003 Verified Guest Hotel Review

"Phone Calls are too expensive - especially local ones and toll free, which are free to the hotel. There is a problem when hotels fleece you over phone calls when you are already paying a lot to stay. It should be complimentary."
Hotel review by guest is Positive
Verified Guest from Edmonton, AB CA rated Charlton's Cedar Court 8 out of 10 on December 17, 2003 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Currency Exchange
  • Safe-Deposit Box
  • Sauna
  • News Stand
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Wake-up Service
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Excursions
  • Golf Course (nearby)
  • Water Activities
  • Fishing
  • Photocopier
  • Ticket Service
  • Jacuzzi
  • Massage
  • Steam Bath
  • Internet Connection (wireless)
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Luggage Storage
  • Vending Machines
  • Family Room
  • Self Laundry

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