Charlton’s Cedar Court is located on Banff Avenue (Banff, AB), minutes from the city center (1.1km), and can be accessed via the Trans-Canada Highway (distances: Google Maps).
The smoke-free, non-pet friendly hotel has 57 rooms and offers a range of accommodations: deluxe guestrooms, two-level loft fireplace suites, and two-bedroom kitchenette suites. The deluxe rooms are furnished with one or two queen sized beds or one king sized bed. Loft suites are furnished with a king sized bed on the second level. The kitchenette suites are furnished with two queen sized beds or one queen and two single beds. All rooms include complimentary wireless Internet, bathrobes, mini-refrigerators, laundry service and cable television. Kitchenette suites also include a four-burner stove top, microwave, cooking utensils and dishes.
The on-site amenities at Charlton’s Cedar Court include an indoor mineral pool, whirlpool, and steam room. Free covered parking is also available for guests.
Guests are offered a complimentary continental breakfast every morning from 6:30am to 11:30am. Guests at Charlton’s Cedar Court also have the option of dining at the Evergreen Restaurant located at the affiliated Delta Banff Royal Canadian Lodge (150m down Banff Avenue). The Evergreen Restaurant serves breakfast, lunch and dinner. Dinner hours are from 5pm to 10pm (reservations are recommended and complimentary valet parking is available). The complimentary breakfast is not available at the Evergreen Restaurant.
Charlton’s Cedar Court has a shuttle service to the “Big Three” ski attractions which are the following distances from the hotel: Ski Norquay (8.3km), Sunshine Village (3.2km), and Lake Louise Mountain (59.9km). Banff Sightseeing Gondola is 5.3km from the hotel and the Upper Hot Springs is 5.0km away. The Calgary International Airport (YYC) is 143km from Charlton’s Cedar Court (distances: Google Maps).
Most reviews for this hotel were positive with guests either recommending it or stating that they would return. Guests who were happy with their stay generally commented on the size and cleanliness of the rooms, the proximity to the city center area of Banff, the friendly service, and the free breakfast.
Many positive reviews used the word “surprisingly” to describe how large and spacious the rooms were. Most guests also seemed happy with room cleanliness. Families who stayed in the kitchenette suites with two bedrooms seemed particularly impressed with their stay. The unit design (two rooms, one of which may have two single beds and a door) was talked about favourably by families with younger children who needed to go to sleep earlier than their parents.
The majority of reviews thought the hotel was conveniently located to what Banff had to offer. Guests mentioned that the hotel was close to the Delta Banff Evergreen Restaurant (an affiliate of Charlton’s Cedar Court) and most guests who ate there thought the food was quite good. Other guests found the hotel location convenient for dining at nearby restaurants like Chili’s and The Keg. But there were some guests who found the ten minute walk (1.1km) to the downtown shopping area (near the intersection of Banff Avenue and Wolf Street) a bit too far.
Many guests commented on their positive service experience. Some guests mentioned exceptional service from staff at the complimentary breakfast, while other guests noted great service from front desk staff. One reviewer had this to say, “The service was the best – I misplaced my iphone and the employee at reception allowed me to use her computer behind the desk to track my phone online.”
Other positives noted by guests included the free continental breakfast (most guests’ ratings ranged from average to excellent), the shuttle service to nearby ski resorts, heated bathroom floor tiles, and many guests seemed to find the hotel a good value for the price paid.
Negative comments from guests at this hotel involved problems with suite temperature and the location of the pool.
Most guests who stayed in the two-bedroom kitchenette suite shared positive experiences at Charlton’s Cedar Court, but those who stayed in the loft suites mentioned difficulty trying to maintain a comfortable temperature in the room. In the loft suites, there is a main level with a fireplace and an upper level where the bed is situated. Guests found that the hot air from the fireplace would rise to the loft and make the sleeping area too warm. Here’s an example of one such guest’s experience: “I had to lower the thermostat located downstairs, which was freezing since the cold air from outside had fallen from the open window upstairs…Overall, I was very uncomfortable with the temperature in the room”.
Other guests also commented about poor sound insulation in their unit. There were several reviews that mentioned hearing traffic or other guests through the walls.
While I found many guests pleased with the pool and hot tub at the hotel, some reviewers were unhappy with where these services were located. The hotel is designed with outdoor corridors similar to a motel-style property, so some guests were not pleased about walking outside to access the pool amenities (especially during the colder winter months).
Other complaints such as limited breakfast selection or room size were rare, but present, among reviews.
Booking.com gave the hotel a score of 8/10 and an overall rating of "Very Good" from 105 reviews.
TripAdvisor.ca gave the hotel a ranking of #12 of 32 hotels in Banff based on 248 reviews.
Expedia.ca gave the hotel an average score of 4.2/5.0 with 90% of 218 guests recommending the hotel.