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Good value and pet-friendly Banff hotel with free hot breakfast, indoor pool and hot tub

Pros
  • Free amenities: Wi-Fi, wired Internet, hot breakfast, underground parking, local calls, all day coffee
  • Rooms were clean, comfortable and spacious said guests
  • Free hot breakfast was very well liked by guests
  • Staff were friendly and helpful to the guests
  • Location offered easy walking access to the town's restaurants and shops
  • Good value at this hotel according to many guests
  • Wi-Fi was excellent according to online surveys
Cons
  • Parking was tight with too low a clearance for larger vehicles
  • Breakfast sitting area a little small
  • Pool and hot tub were small according to some guests
  • Some thought the hotel was a little dated
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Free Internet
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Jul 18, 2016
Overview
This hotel offers a pleasant stay an 8-minute walk from Banff's town centre and a 4-minute drive from the Trans-Canada Highway.

The smoke-free hotel offers 57 rooms over 3 floors. All rooms include free Wi-Fi, free wired Internet, free local calls, a flat screen TV with cable, a coffeemaker, a mini-fridge, a microwave, a desk, data ports, an iron and ironing board, a hair dryer and air conditioning. Rooms are furnished with 1 or 2 queen beds or 1 king bed. Room extras include a sofabed, 2 bedrooms, a living area area, a fireplace, a mini-kitchen, a double jacuzzi, a balcony and a deck with outdoor hot tub. Accessible rooms are available.

Free heated underground parking is available on site. Pets are welcome for $15 per pet, per day.

A free hot breakfast is served between 7 am and 10 am daily. The hotel has a free 24-hour coffee bar.

This hotel does not have an on-site restaurant, but guests will find restaurants within a few minutes' walk in the area and more in the downtown core.

Hotel amenities include an indoor pool, a hot tub, a 24-hour business centre, an elevator, and a guest laundry.

Clock Tower Village Mall is a 5-minute drive, while The Fairmont Springs Golf Course can be found 8 minutes away by car. Lake Louise Ski Resort is a 42-minute drive from the hotel and Calgary International Airport (YYC) is a 1.5-hour drive away. (All travel times: Google Maps)

Confirmed with the front desk on July 17, 2016: all rooms come with a mini-fridge, a microwave and a flat screen TV, the hotel offers free local calls and free wired Internet 
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The Good
Guests typically enjoyed their stay at this hotel. 

They liked the location. It was an easy walk to the main downtown area for restaurants and shops.

They enjoyed the free breakfast. Guests conveyed that breakfast was more than sufficient with eggs, sausages, bacon, hashbrowns, yogurt, granola, fruits, pastry, etc.

Guests often liked the rooms. They were clean, fairly modern and spacious, some with comfy beds and nice balconies offering seats for two. Front-facing rooms offered views of the mountains, according to some.

Guests were pleased with the staff. They found them very friendly and helpful.

Many guests felt the hotel offered good value due to the spacious rooms, the mini-fridges and microwaves in the rooms, the free good-quality hot breakfast, a clean pool and free heated underground parking (a bonus especially in the winter).
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The Bad
There was some negative feedback posted online.

Some guests complained about the hotel's parking. They described it as being tight and small, with too low a clearance for larger vehicles, but enough for cars.

Recent room complaints included: noisy heat/AC fan, room dirty in places, pet smell in room, room was hot--no AC turned on until June, room above pool was loud, bed was very stiff or bowed in the middle, jacuzzi somewhat small for 2 persons, no pay movies and bathroom fan didn't work.

Hotel complaints included: carpets in the hotel were not well cleaned, slightly dated faclity overall, pool and hot tub were quite small and breakfast area a little small so seating could be a challenge.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #16 of 3 Banff hotels with an average rating of 4 out of 5 from 616 reviews.

Booking.com guest reviews rated the hotel 8.1 out of 10 from 231 reviews.

Expedia.ca guest reviews rated the hotel 3.9 out of 5 from 362 reviews.


Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.9
Good
#
17 / out of 41
hotels in Banff

Rated 7.9/10 based on 1600 reviews

Ranked #17 out of 41 hotels in Banff

1600
Location
  • Banff Centre (1.2 km)
  • Peyto Lake (87.7 km)
Map Marker BEST WESTERN PLUS Siding 29 Lodge
453 Marten Street, Banff, AB