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Pet-friendly Banff hotel near downtown with indoor hot tubs, balconies & free hot breakfast 

Pros
  • Free amenities: Wi-Fi, hot and cold breakfast buffet, underground parking, local calls, Roam Bus passes
  • Rooms were clean and comfortable said guests
  • Location was prime, out of the noisy core but a short walk to everything
  • Staff were great said guests
  • Free breakfast well liked, along with on-site dining
  • Wi-Fi was rated as good overall by guests
Cons
  • No air conditioning a problem for summer guests
  • Rooms and hotel was dated said guests
  • Some guests found interior-facing rooms noisier and harder to cool in the summer
  • Underground parking tight according to some
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Jul 20, 2016
Overview
This hotel offers a budget stay with a popular free breakfast buffet and free underground parking, just 2 minutes' walk from the town centre.

The smoke-free hotel offers 134 non-air-conditioned guest rooms over 3 floors. All rooms include free Wi-Fi, free local calls, a flat screen TV with cable and pay movies, a coffeemaker, a tea kettle, a table and chairs, an iron and ironing board and a hair dryer. Rooms are furnished with 1 or 2 queen beds. Some rooms have views to the outside and others face the lobby or atrium within the hotel. Room extras include a fireplace, a 1-person jetted tub and a balcony.

Free heated underground parking is available on site. Pets (2 under 50 lbs) are welcomed for $25 per pet, per night and offered a pet bed, bowls and treats.

A free hot buffet breakfast with chef's omelette station is available to guests. 

The Meatball Pizza & Pasta serves breakfast, lunch and dinner daily on site. Room service is available.

Hotel amenities include 2 indoor hot tubs, a steam room, a dry sauna, a fitness room, safety deposit boxes, free ski and snowboard lockers and tuning room, elevator, a 24-hour front desk and meeting rooms. 

The hotel offers free passes to the Roam Bus, which runs daily between 7:00 a.m. and 11:00 p.m. and stops at shops and restaurants in downtown Banff, the Tunnel Mountain area, Banff Upper Hot Springs, the Banff Gondola, and the Banff Springs Hotel. The Best of Banff Discount Booklet is also available to guests and offers discounts for restaurants, bike rentals and other service providers.

The ski shuttle to the area's major ski resorts can be accessed right in front of the hotel.  Mount Norquay is 12 minutes away by car. Sunshine Village is 18 minutes away by car and Lake Louise Ski Resort is a 38-minute drive away. Banff Upper Hot Springs is a 9-minute drive and the Cave & Basin National Historic Site is a 6-minute drive from the hotel. (All travel times: Google Maps)

Confirmed with the front desk on July 20, 2016: the front desk is open 24 hours and offers safety deposit boxes, the rooms have pay movies, room service is available from the restaurant on site
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The Good
This is an older and quaint (some say dated) hotel which is highly appreciated for its location, an easy walk to shops, bars and restaurants in downtown Banff.

The hotel received high marks for its hot buffet breakfast, and many referred to it as excellent with special mention given to the great coffee and made-to-order omelettes. The food at the restaurant received good reviews as well, especially the tasty pizza. There was a bar area with was also good for dining with an outdoor patio and flowers.

Guests found the rooms to be clean and spacious with comfortable beds in recent reviews, although older reviews revealed a lot of complaints of sunken beds. 

Staff were very well liked and guests described them as pleasant, accommodating and helpful.

Guests were often pleased to have free underground parking so close to the downtown district, as they could leave their cars parked and explore the area on foot.
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The Bad
Some guests felt the hotel was disappointing, especially considering the high season room rates.

Many complaints centred around the lack of air conditioning. Some rooms did not have windows that opened to the outdoors, as they faced the hotel lobby or an atrium, and this made it harder to cool the rooms.

Other recent room complaints were: poor views-room overlooked the car park, balcony doors were unsecured, no mini-fridge or microwave, no in-room safe, shower water either too hot or cold, dated rooms and bathrooms seemed grubby, rooms that faced the atrium/lobby/lounge had noise that echoed, bathroom sink was outside the bathroom, very uncomfortable beds especially for the price of a room, room too hot--could not sleep and carpets dirty.

Hotel complaints were: parking was tight, hot tub area was dirty, and fitness room had one very old bike.
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Show Sources
Sources
TripAdvisor.com ranked this hotel #21 out of 32 properties in Banff, with an average guest rating of 3.5 out of 5 from 988 reviews.

Booking.com guest scores rated the hotel 7.7 out of 10 from 596 reviews.

Editor's Analysis by Scott B.
Analyzed by Scott B.
With a keen interest in the flow of information and an eye for communication optimization, Scott is always looking for ways to finish this sentence...
Guest Reviews
7.2
Good
#
30 / out of 41
hotels in Banff

Rated 7.2/10 based on 3897 reviews

Ranked #30 out of 41 hotels in Banff

3897
Location
  • Banff Centre (1.1 km)
  • Peyto Lake (87.6 km)
Map Marker Banff Ptarmigan Inn
337 Banff Avenue, Banff, AB