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Clean and cozy air-conditioned Banff hotel with hot tub, free breakfast and free parking
- Free amenities: Wi-Fi, continental breakfast, underground parking
- Rooms were clean and beds comfy, according to guests
- Location well liked for being quiet and in walking distance of town
- Guests often enjoyed the free breakfast
- Carlito's offered good food at a reasonable cost said guests
- Parking could be limited at times said guests
- Guests often complained about Wi-Fi dropping and being slow
- Bathrooms were dated according to some
- Some complained that the free breakfast was not offered to all room occupants
- Guests were mixed over staff
- Hot tub was too hot according to some guests
Updated May 31, 2017
This hotel is located a 10-minute walk from the restaurants and shops of downtown and a 5-minute drive from the Trans-Canada Hwy.more
The smoke-free and pet-free hotel has 99 rooms and 3 floors with elevator access.
All rooms include cable TV, a coffeemaker, a mini-fridge, a hair dryer and air conditioning.
Some rooms include a loft bedroom, 2 TVs, a 2-person hot tub and a gas fireplace.
Rooms are furnished with 1, 2 or 3 queen beds or 1 king bed.
Free heated (limited) underground parking is on site with a clearance of 6'4".
A basic continental breakfast served daily from 7 am to 10 am.
Restaurant on site: Carlito's Pizzaria is open daily from 5 pm to 11 pm. Room service is available.
Hotel amenities include a hot tub, a sauna, a steam room, and vending machines.
The ski shuttle to the area's major ski resorts can be accessed at the Banff Caribou Lodge, a 2-minute walk from the hotel.
What’s nearby? Banff Upper Hot Springs and the Banff Gondola are 10 minutes away by car. (All travel times: Google Maps)
Confirmed by the hotel May 30, 2017: underground parking clearance
Guests typically enjoyed their stay at this hotelmore
Guests liked the rooms. They were described as clean and spacious with comfortable beds.
Guests liked the location. It was enjoyed for its quietness but also being in walking distance of downtown.
Guests found the free breakfast to be convenient and offer good quality food.
Carlito's Pizzaria was enjoyed and guests said it offered good food at a reasonable cost. One recent guest wrote, "We ate dinner at Carlito's a couple of times and really liked it."
Guests were somewhat mixed over the staff, with some finding them friendly and other not so much. One recent guest put it like this, "The staff were not very engaging but provided information when asked."
There were some complaints found recently in online reviews.more
Some guests felt the breakfast was too basic, with a small eating area and were displeased that it did not cover all guests booked into a room.
Recent room complaints were: not enough towels provided in the room, no tea kettle provided, loft room too cramped, room a bit small and dark, temperature of water in shower swings from hot to cold, ice machine was noisy, a poorly cleaned bathroom, no hot water for the jacuzzi, room smelled of sewage pipes, a noisy heater, wallpaper ripped, poor view from room, a stained bed sheet, coffeemaker was broken, rooms were dirty and needed updates.
Wi-Fi was found to be good by some but not strong to others, and the system seemed taxed when lots of people were using it. One guest explained, "Free wifi but when all the skiers come back at night the streaming is on and off." and another "wifi speed is ok but I got dropped very often".
Other hotel complaints: slow elevator, hot tub too hot and drunken partiers in the hotel and hot tub on the weekends, parking could be limited at times.
SourcesTripAdvisor.com ranked this hotel #19 out of 32 properties in Banff, with an average guest rating of 3.5 out of 5 from 609 reviews.
Booking.com guest ratings averaged 7.9 out of 10 from 1072 reviews.
Expedia.com guest scores rated this hotel 4.2 out of 5 from 1033 reviews.
Ranked by Guests#