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Popular Banff hotel with large hot pool, the Keg restaurant and loft jacuzzi suites
- Free amenities: Wi-Fi, underground parking, coffee bar in lobby, Roam bus passes, local calls
- Rooms were clean and well appointed said guests
- Location well liked, in walking distance to the downtown but far from the downtown bustle
- Great customer service and friendly staff, according to guests
- Wi-Fi was rated as very good by online reviewers
- Keg Restaurant on site well liked by guests
- Guests reported excellent spa services on site
- No AC a problem for some guests
- Some guests complained that the basic rooms were smaller than expected
- Underground parking a little tight for larger vehicles, according to guests
- Some guests found their rooms dark
- Noise disturbances reported by some guests from outdoor traffic/trains and guests in hallways
This hotel is an Editor's Pick for...
Updated Jul 21, 2016
This hotel provides an affordable stay a 12-minute walk from the downtown district or a 3-minute ride with the Roam bus (free with passes supplied by hotel).
The 4-storey smoke-free and pet-free hotel offers 184 rooms and 6 Loft Jacuzzi suites, none of which are air conditioned. All rooms include free Wi-Fi, free local calls, a 32" LCD TV, a coffeemaker, a tea kettle, a mini-fridge, a table and chairs, a safe, an iron and ironing board, a hair dryer and an electric fan.
Rooms are furnished with 2 double, 2 queen or 1 king bed. Room extras include a sofabed, a living room, a wet bar, a gas fireplace, a double jacuzzi, floor-to-ceiling picture windows, a balcony and mountain or courtyard views.
Free heated underground parking is available on site.
On-site dining is available for breakfast, lunch and dinner at The Keg Steakhouse & Bar. Room Service is offered during restaurant hours. A free coffee bar is provided in the lobby. Guests will also find restaurants within a 2-minute walk on Banff Avenue.
Hotel amenities include a large indoor hot pool, a steam room, an exercise room, a day spa, a guest laundry, ski lockers/padlocks, ice/vending machines, elevators and meeting rooms.
Bow Falls and the Fairmont Banff Springs Hotel are both about 8 minutes by car. The Fairmont Banff Springs Golf Course is a 9-minute drive. Banff Upper Hot Springs and the Banff Gondola are 11 minutes away by car. The ski shuttle to the area's major ski resorts can be accessed from this hotel. (All travel times: Google Maps)
Confirmed by the front desk on July 20, 2016: all rooms have windows that open, no dry sauna on site but a steam room
This hotel was enjoyed by many of its guests who found it to have a cozy mountain ambiance.more
The staff were very much appreciated. They were mentioned often and guests found them engaging, and very friendly and helpful.
Guests enjoyed their rooms. They were often described as clean and comfortable. One guest said it had a nice woodsy touch, Rocky Mountain Soap, a tea kettle and some enjoyed mountain views from their balconies. Some guests mentioned having renovated bathrooms.
Guests were pleased with the Keg Restaurant on site. They said it was excellent and convenient to have on site.
Guests liked the location. It was out of the noisy downtown core, yet walkable--some said 10 minutes and some said 15 minutes to walk to town. It was also easy to take the Roam bus to town for free.
The hotel's spa services were deemed excellent. Guests also found the spa quality hot pool to be very pleasing, large and attractive.
There were many reviewers that thought this would be a good place for a return visit when coming to Banff in the future.
Some guests provided negative feedback in recent reviews.more
Summertime visitors were disappointed to discover that their rooms were not air conditioned. This led to guests having to deal with noisy fans, and those who opened their windows for relief had to further endure outdoor noise from trains and traffic. Others were troubled by noisy guests who partied and caused noise in the hallways.
Recent room complaints were: mattress was old, sloping or lumpy, sheets undersized for bed, rooms were small, some rooms had little natural light and were decorated in darker colours, bathroom a little cramped, decor was dated, poor view from room and room was too expensive for this poor quality.
Some guests remarked that the underground parking was tight for larger vehicles.
SourcesTripAdvisor.com ranked the hotel #13 out of 32 properties in Banff, with an average guest rating of 4 out of 5 from 1691 reviews.
Expedia.com guest ratings averaged 4 out of 5 from 188 reviews with 88% of guests recommending the hotel.
Booking.com guest scores rated the hotel 8.3 out of 10 from 1143 reviews.
Ranked by Guests#