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Popular updated Banff hotel near downtown with outdoor hot pools and free breakfast buffet
- Free amenities: Wi-Fi, deluxe breakfast buffet, underground and outdoor parking
- Rooms were clean, comfortable and spacious said guests
- Location ideal to the town centre's shops and restaurants
- Many guests enjoyed the cafe and breakfast on site
- Guests liked the hotel's updated decor, and courtyard featuring hot pools and outdoor fireplace
- Staff were cheerful, knowledgeable and helpful said guests
- Wi-Fi was rated as good by online reviewers
- Many guests planned to return, recommended this hotel and thought it offered good value
- Some guests were bothered by noise outside the hotel
- Lack of air conditioning a problem for some guests on hot summer nights
This hotel is an Editor's Pick for...
Updated May 31, 2017
This hotel is located a 4-minute walk from the town centre and a 4-minute drive from the Trans-Canada Hwy.
The smoke-free and pet-free hotel has 89 rooms over 3 floors with elevator access.
All rooms include free Wi-Fi, a flat screen TV, a coffeemaker, a tea kettle, a mini-fridge, a table and chairs, a safe, an iron and ironing board, a hair dryer and a fan. (Rooms are not air-conditioned.)
Some rooms include a sofabed, 2 TVs, bathrobes, a balcony, a patio and mountain views.
Rooms are furnished with 1 or 2 queen beds or 2 twin beds.
Free parking (outdoor and heated underground with a clearance of 6') is available on site.
A free daily deluxe breakfast buffet, which includes house made granola, cereals, fresh fruit, yogurt, house made baking, eggs, bacon, sausages, cheese selections and cold cuts is offered to guests weekdays from 7 am to 10 am and weekends from 6:30 am to 10:30 am.
Restaurant on site: Whitebark Cafe offers special coffees, teas and house made baked goods on site. It's open from 6:30 am to 7 pm daily.
Hotel amenities include a courtyard with 2 outdoor hot tubs and a fireplace, a steam room, a sauna, a gift shop, a guest laundry, ski/bike storage with a ski workbench and a meeting room.
The ski shuttle to the area's major ski resorts can be caught a 1-minute walk away at the Banff Ptarmigan Inn.
What’s nearby? Banff Aspen Lodge is located on the main street of Banff, about a 4-minute walk to the town centre's selection of restaurants, pubs, and shops. The Banff Park Museum is a 10-minute walk from the hotel and Banff Upper Hot Springs is 9 minutes away by car. (All travel times: Google Maps)
Guests typically enjoyed their stay at the hotel.more
Staff were the highlight for some guests. They were described as very friendly, informative, and helpful. Guests described their cheerfulness at breakfast each morning and their ablilty to give helpful sight-seeing ideas.
Many guests thought the hotel was ideally situated at the edge of the main shopping and restaurant district, which made it an easy walk to downtown but far enough from the noise and bustle of the busy area.
The outdoor courtyard, with hot tubs and a gas fireplace, was well liked by the guests who enjoyed it in every season. This contributed to the upscale atmosphere of the hotel along with the modern decor of the recently renovated rooms. (The hotel was renovated in 2011.)
The rooms were reported as comfortable, clean, and spacious. Guests enjoyed the amenities and layout of the rooms. Some guests were pleased that the hotel provided twin beds in a family suite, which accommodated each child in his own bed, and also utilized the bathroom as a natural room divider between parents and their children. Some were also pleased that the bathrooms had mirrors and sinks in a separate room from the shower, which allowed more than one guest to use the facilities at a time.
The free breakfast buffet was greatly enjoyed by many reviewers for its quality and selection. Guests also liked the cafe on site for its excellent coffee and teas.
Many guests planned to return, recommended the hotel and considered it to be good value.
While many guest reviewers were pleased with their stay here, the hotel did have some weak spots noted by a few reviewers.more
Noise from outside the hotel was a problem for a few guests who cited nearby construction, train whistles as well as pedestrian and car traffic from the main street of Banff Avenue, which some rooms face. (Backside rooms were quieter.)
A few guests mentioned that the lack of air conditioning made it difficult to sleep on hot summer nights, and fans proved to be too noisy for some patrons. Some tried opening balcony doors for air circulation only to find that the street noise was a hindrance to their sleep as well.
Other recent criticisms were: parking spaces were tight, breakfast room was small, hot tubs closed early at 10 pm and could have been hotter and Wi-Fi kept dropping out.
TripAdvisor.com ranked the hotel #9 out of 33 properties in Banff with an average guest rating of 4 points out of 5 from 1182 reviews.
Expedia.com guest ratings averaged 4.2 points out of 5 from 1088 guest reviews.
Ranked by Guests#