The hotel was very clean and the ammenities were reasonable (albeit the rooms were quite small), but they completely dropped the ball on service for a so-called 4-star hotel
The hotel and staff were excellent
the timer is rather loud on the fireplace; but not terrible
The grotto pool water was very hot on our second day, couldn't stay in longer than just a few minutes, also needed towels in the swimming pool.
Everything else was just perfect! Loved the down bedding and the bathrooms!
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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.